vanguardlh

Well, that didn't last long. Now gziface.exe is crashing again upon exiting the game. Trial over.

I got a reply. Such an intelligent reply. A reply that exudes the level of expertise in solving bug reports. Their reply was "glad you got it fixed". Uh huh (rolls eyes). After 2 fresh installs of Bitdefender (the bug was still present after the 2nd) and using its Repair feature, then gziface.exe no longer crashed after…

There are a number of ways to contact Bitdefender again with your problems, apart from replying to the email you received. From the BD GUI - drop down from the top bar and choose "Help & Support". No such selection. As noted in the 1st post, I am using Bitdefender Free. That has a very simple popup GUI when clicking on its…

Interesting tactic employed by Bitdefender to close their trouble tickets: send an e-mail asking for more information but provide no link to a ticket page to find out what is that more information and to provide it, and no web site support page that leads to a ticket report area to enter the ticket number to see the report…

No response here. Submitted trouble ticket to Bitdefender. No response there. Apparently this is not a support product. Will go back to Avast.

Although Bitdefender this time didn't crash, it had a different effect: keeping a hidden window open. Windows can have their visible attribute set to off to hide them. Bitdefender flashed its GUI, didn't crash this time, yet hitting Ctrl+Alt to show the windows would list "B" (for Bitdefender). I had been wondering why…

When I tried to use Bitdefender's support tool to log the crash while trying to reproduce it, gziface.exe did not crash. However, I notice the GUI pops up and disappears (which is the phantom that I saw before but was present for such a short time that all I could see was something flashed on the screen but disappeared too…

This forum software won't let me attach a file (any filetype) to my original post. I was going to add the error log for the crash event. This forum software won't let me edit my original post so I cannot append the text for the 2 events for the crash or the content of the text log file. So I'll try replying to my original…