Comments
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They had you run the sysdump program which may be of help. Follow these steps to submit the sysdump.tar file to BD tech suport for further investigation: 1. Upload the sysdump.tar file to HERE. After uploading, you will be presented with a download link. 2. Send a PM (Private Message) with the download link to DanyDan of…
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Yes, your post (#3) is displayed that you did not get a trouble ticket number during the phone call. That is why I replied with instructions in post #4 to try and resolve the issue. If you open the folder on your desktop, what are the files in it? Regards, sysdump.html sysdump.tar sysdump.txt Regards, Millard
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Please post the trouble ticket number here so that BD tech support can reference the information in it. Regards, Gary, Thanks,,I don't know if this is my 2nd reply, but, the first is not showing up. So, excuse me if this is redundant. I did not get a ticket number, because I disconnected after he told me the problem was…
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Thanks for responding, never got a trouble ticket, as we got disconnected after he told me that I was being escalated to senior tech support and told .they would get in touch with me by email 4 days ago. Please post the trouble ticket number here so that BD tech support can reference the information in it. Regards,
