Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

wchu01

Comments

  • Yes, it was a development change decision. File Vault is now only in BD Total Security 2011. Regards, how come u asked the BD IS 2010 user to upgrade to 2011 version for free while taking away some functionality of it ? The BD IS 2011 version is just reverted to the older veroin like 2009 !!
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 April 2011
  • Because what Mihaela and I have been trying to tell you that you don't seem to want to accept is that the BD 2010 products are out of development. The last program change to BDIS 2010 was released on July 7, 2010. The developers have moved on to the BD 2011 product line. You have 2 choices: 1) live with BDIS 2010 the way…
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 April 2011
  • Why can't you tell me what go worng with the BD agent for BD 2010 and solve it? The uninstall tool could not clear the registry entries completely. What should I do to have a clean installation?
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, We have this recommendation for you because all the issues from our previous version has been solved in the new one. Note that your system is fully compatible with BitDefender 2011 and in case you encounter any issue with it, you can contact us anytime. Thank you! Why can't you tell me what go worng with the BD…
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, You have the solution in the reply I sent you today. Thank you! Just upgrading to BD IS 2011 is the only solutoin?? What go wrong with the BD 2010 products? How the BD 2010 products which have just been put to market for about two years were found so many bugs which could not be fixed?
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, In order further assist you please follow the steps I sent you via e-mail and reply me with the support tool which will be generated on your Desktop. Thank you! I have reply you via email for fixing the problem. Please have your solution as soon as possible. thank you.
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, In order to solve this issue I recommend you to follow the advice given to you by nikki605 in THIS post. Thank you! If OS could not be upgraded to Windows Professional SP3, would the problem not be solved then? I have seen a post by Gizmo 12 who has the same problem as me even he has upgraded it to BD IS 2011. It…
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, Be informed that the place of "sockspy.dll" is in C:\Windows\System32 in order to be protected by the system. In case you want to continue using BitDefender 2010 we do not recommend you to delete it. Thank you! It is missing now. How / Where could I get back the sockspy.dll. Please help !
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC Did you made any changes in the Bitdefender settings (Firewall or Antivirus Module) after you saw the said file in the folder Windows\system32 ? I have made no change to the BD setting including Firewall or Anitviurs module. Also I found registry entries in [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows…
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • Hi RayC, Be informed that the files you mentioned belongs to BitDefender 2010. In order to solve the issues you have with them, we would recommend you to upgrade for FREE to BitDefender 2011. Information about this porcess can be found in the link below: http://forum.bitdefender.com/index.php?s=&...ost&p=91020 Thank you!…
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • You haven't posted if you installed SP3 on WinXP?!? You posted that you "installed BD IS2010." Is there a particular reason you didn't upgrade to BDIS 2011? Regards, I have tried to upgaded Windows XP SP2 to SP3. but something made the upgrade fail But anyway could you have solutoin for the BD agenet problem?
    in Bd Agent Serious Error Comment by wchu01 March 2011
  • The information you need can be found in this pinned topic. It contains links to the minimum system requirements as well as the link where you can find all of the full-file direct download links, for both 32-bit and 64-bit versions of all the BD products. The BD uninstall tool should be used to remove any previous versions…
    in Bd Agent Serious Error Comment by wchu01 March 2011
  • And also what is the functoin of arrakis3.exe file, soemtimes I could find by task manager that it is working while sometimes it doesn't. Please tell
    in Sockspy.dll Is A Component Of Bd Is 2010? Comment by wchu01 March 2011
  • RayC - welcome to the forum. I have 2 recommendations: 1. You need to upgrade your WinXP OS to SP3 and then all Microsoft critical updates. 2. If your PC meets the minimum system requirements (CPU & RAM), upgrade for FREE to BD Internet Security 2011 as explained in this topic. In that topic, you will find links to the…
    in Bd Agent Serious Error Comment by wchu01 March 2011
  • Any other suggested method for fixing the problem?
    in Bd Agent Serious Error Comment by wchu01 March 2011
  • RayC - welcome to the forum. I have 2 recommendations: 1. You need to upgrade your WinXP OS to SP3 and then all Microsoft critical updates. 2. If your PC meets the minimum system requirements (CPU & RAM), upgrade for FREE to BD Internet Security 2011 as explained in this topic. In that topic, you will find links to the…
    in Bd Agent Serious Error Comment by wchu01 March 2011
Default Avatar

All Time Leaders

Defenders of the month