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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I have the same problem. It looks like that it just works once in a while. There are days that it is not counting at all and my son stays hours connected without any time counting. When I come and see, I open Bit Defender and it seems to resume the counting again. I have no clue if this would be the workaround. So, please…