winkpaine

Okay, more info from a friend. In his history file I see a few different behaviors: 1) sometimes when the scan finishes, he still gets all the Update Errors: scan in progress errors that we get. But 2 minutes later, the very next event is a download update (NOT a virus signature update) and it is successful. Then the world…

The issue remains unresolved on my machine with BD's update still not ceasing the "license expired" shutdown. However after several volleys with customer support in which I outlined the continuing problem, referred them to the forum here and asked for some kind of acknowledgment of their part in this and received nothing…

This has truly gone on too long. For a supposedly reputable product dutifully paid for by the end user, and one that is intended to be a rock solid dependable protection against attack to prove completely unable to do so (reminds one of the Bush admin. on a certain September morn, doesn't it?), and to keep shutting down…

Whoops. I take it back. This did not fix the issue. Might have to join the ranks and jump ship on this unstable product. I too have been having the same problem and have finally had apparent success with a batch file sent to me by customer support with the following message: We are sorry for the inconvenience caused by…

I too have been having the same problem and have finally had apparent success with a batch file sent to me by customer support with the following message: We are sorry for the inconvenience caused by this issue. An update will be released by the end of the week that will permanently fix this. As a workaround, until the…

Please tell me what version of IE and Windows(and its number of bits) you are using on this machine. Also, are ".xml" files associated by default with IE? IE 7 Windows XP Pro 32 bit SP2 desktop current with all updates, patches, hotfixes, drivers, etc. from Windows Update clean, defragged system with no viruses (according…

Let's try something else: Please go to this location on your computer: C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles\Logs\ Select one of the folders there depending on the type of scan that you ran, then right click on one of the ".xml" files and select Open With -> go to Internet…

Try to see if you can open the logs like this: BitDefender - Advanced View - Antivirus - Virus Scan, right click on the type of scan that you previously ran, select "Logs", select one of the logs in that list then click on Show. Please tell me if it opens up the log. Thanks but, no, the same outcome. That is, nothing…

Ah! Thank you so much. That is very useful information i did not get elsewhere. Much appreciated.