winnall

I have not had any response since I sent my message asking for confirmation that you had received the file which you requested. The problem is still outstanding. I have performed one update since then but problem still persists. Regards Peter Winnall

Yes, that's the file I need to check. Hello, Did my upload reach you OK? I appreciate that it will take time to analyse after you receive it, but it would help to know that it arrived! Regards Peter Winnall

I have run the instructions again. Is the following the file you need:- BDSP GEMINI 2010 11 06 13:44.ZIP I shall try to upload it. Regards Peter Winnall

I have checked D/top screen minutely. I have also checked all the most likely named files in various folders for one created at the time and date that I completed the stated instructions. Can you tell me the actual name of the file, please? Regards Peter Winnall

Have tried to follow the instructions provided but no file was placed on my desktop. Where else could the file be , please? Please note that this problem existed with BD 2010 as well, but not with the security software I was using before (AVG). Regards Peter Winnall