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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I too am having this issue. I installed IS on my laptop fine but on my desktop it simply will not activate/register regardless of what actions I take (disabling windows/bd firewall, etc). No proxy, DSL clearly works (using it now!), XP Pro clean install. Thanks.