Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

wptski

Comments

  • Yep, just scroll down the threads and you'll find others with the same issues. I bailed four months into my one year subscription.
  • Hello wpstki, I started trying out BD AV 2014 Plus March 24th. Started BD IS 2014 April 8th. After my first spin with both BD AV / BD IS I went to BD support for help. Afterwards the tech support engineer told me to come here. Oh well.. have moved-on now....maybe sometime again..... I'm loving Webroot. The only thing it…
  • How long have you used BD?
  • The varying boot up times supplied by Glary I was beginning to believe was its fault! After four months of use I uninstalled BD AV+ and ran the BD removal tool too. I was going to try Kaspersky but got the trial for Webroot AV SA also and tried it first. No more of that black screen during boot up, no more slow running…
  • And things gets even funier.... After I realised bitdefender is spoiling my computer, I tried to get rid of this. Unsuccesfully though.... In the beginning, after instalation of antivirus by bitdefender, my computer (Samsung 900x) went dead (with funny and annoying message across the screen - for hours saying that my…
  • KIS. Yeah, Kaspersky Internet Security. A while ago I got another lull and it took too long for BD IS to even show it's gui again and then wham! Blackscreen again. Booting to the partition with the BD IS I would always get that blackscreen. It would disappear when I restarted the desktop via the reset button. So I decided…
  • One sure can't count on product reviews as BD got good marks. KIS? Ka$per$ky??
  • The newest version of Glary I installed today is a bit different for Start Ups as it showed the Wallet as still Enabled in list and details. I shut them off in the list so we shall see if that changes anything at all. After a reboot, they show the Wallet again enabled with three more duplicate entries. Strange, kind-of…
  • The newest version of Glary I installed today is a bit different for Start Ups as it showed the Wallet as still Enabled in list and details. I shut them off in the list so we shall see if that changes anything at all.
  • I shut off Idle Scan last night. Booted up this morning, put in sleep mode for a bit, turned Idle Scan back on because I got slowness with lots of disc activity anyway, opened Glary which was very slow to open and it showed 00:01:04. First time that high since shutting the Wallet off. I shut down, rebooted and got 00:00:42…
  • I shut off Idle Scan last night. Booted up this morning, put in sleep mode for a bit, turned Idle Scan back on because I got slowness with lots of disc activity anyway, opened Glary which was very slow to open and it showed 00:01:04. First time that high since shutting the Wallet off.
  • I wasn't monitoring it that closely but my first boot of the day, everything was so slow, I got to the point where I boot up and back to finish making a cup of coffee to give it more time. On the other hand giving it too much time, I'm guessing that it may be this idle process scanning. I've tried to see what all the disk…
  • Hi wptski, Thanks for the reply and images posted. Oh my you have quite a list of start-ups there. How does Glary measure your boot time speed? This is the image of the BD Av 2014 + CIS7 partition boot speed. Earlier it was 54-57sec. Now it's 42sec from cold start. I will check out the other partition when I boot to it…
  • Here they are. MSCONFIG from WinPatrol, looks better! Was too late to edit the above post.
  • @wptski, Can you post an image of your MSCONFIG and AutoRuns>Logon tab...? Here they are.
  • This is my MSCONFIG. I also deleted some files there but some entries remained when I used AutoRuns. In AutoRuns the entries for the wallet service are still there but unchecked. AutoRuns for me has no Wallet entries.
  • If I may I posted here, http://forum.bitdefender.com/index.php?showtopic=53268 and I am also using Glary Utilities (now Pro). Post 16, 17 and 19. Emsiosft HiJackFree also sees that there are AutoRuns running/enabled (image in post #19). There is a hidden entry there that I squared-in. If I could ask it here, is there…
  • I used Glary for years but when I installed BD I stop using Glary because Bitdefender couldn't scan any of their files, saying they were password proteced. I haven't lost any sleep since uninstalling Glary. I don't expect my comment will convince you to uninstall Glary, but I just thought I would pass along my expererience…
  • I haven't tried Autoruns so can't help there. All three entries show in my Glary as ticked but they also report they are stopped (at the bottom). Hmmm, it shows even "bdagent.exe" as stopped. Can that be correct? If you have Glary open, BD won't open or it's so slow to open that I didn't give it enough time to open.…
  • Yes, I had those duplicate entries and I just deleted them. I'll do the same then! I tried the above mentioned WinPatrol and it just shows the same as MSCONFIG or no Wallet entries.
  • I haven't tried Autoruns so can't help there. All three entries show in my Glary as ticked but they also report they are stopped (at the bottom). Hmm, mine shows that also. I also have two more groups of all three entries that are unchecked, do you have any? I guess that I could just delete them?
  • Wallet is turned OFF in the GUI, disabled Start Ups with Glary, boot up this morning, Start Ups gone from MSCONFIG but show enabled from Glary! I tried that AutoRuns program but it doesn't even show the Wallet Start Up programs.
  • In the GUI - My Bad! I needed to scroll over to see the Wallet panel.
  • There is a post here from Georgia suggesting using Autoruns software. Where in BD is the switch to shut the Wallet off??
  • Hate to clue you in but Glary is an anti-malware program. Look at its menu. It is pretty clear that Glary is an anti-malware program. You might want to brush up on what constitutes an anti-malware program. Anti-malware programs go way beyond AV programs. Just saying Also it isn't limited to just anti-malware programs. Some…
  • I removed the second Wallet entries, rebooted, gained only two seconds on boot up, MSCOFIG no longer shows the Wallet entries but Glary still shows one of each. I'm going to uncheck them with Glary. Bingo!! That dropped my boot up time to 42 seconds. Makes one wonder about MSCONFIG......
  • The Glary Utility for start up is showing multiple repeat entries for the Wallet for some reason but this doesn't appear with MSCONFIG! I removed the second Wallet entries, rebooted, gained only two seconds on boot up, MSCOFIG no longer shows the Wallet entries but Glary still shows one of each. I'm going to uncheck them…
  • The Glary Utility for start up is showing multiple repeat entries for the Wallet for some reason but this doesn't appear with MSCONFIG!
  • Some anti-malware programs are slow to boot up eg., SAS Pro and IMF Pro. It is possible that they are are scanning each other and also scanning BD or vice versa. Note also, that depending on the order of the startup programs, this could slow down the bootup time. BD may appear to be the culprit causing the longer bootup…
  • I was going to ask how are timing your boot ups but I see your using a utility, what's the name of that Glary app? I have the following from startup: bdappassmgr, pmbxag and pwbmanui running. I had the Glary just not updated, 1 min, 18 sec. and I missed bdagent at start up.
Default Avatar