Mihaela M.

Hi fendguy, In order to fix your situation, please follow the steps below and delete the cache for the browser you are using: Internet Explorer 8: -From the Safety menu in the upper right, click Delete Browsing History... - Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.…

Hi rat don, In order to further assist you, please follow the steps from THIS link and send me a PM with the log created. Also, I need you to introduce the link from this topic. Waiting for your answer. Thank you!

Hi goncalo.agreira, There is also necessary to attach an archive with all the files from the C:\Windows\Minidump folder. Please follow the steps below in order to be able to see that folder: [how to DISPLAY HIDDEN OBJECTS] - go to your "Control Panel" and open "Folder Options"; - then go to the "View" tab and perform the…

Hi smarty3010, We apologize for any negative experience you have encountered with our products. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our services. Thank you for taking the time and please do not hesitate to contact us if you need further details from…

Hi Scott O'Neill, Sorry for the delay. I sent you and e-mail with the patch you need to reset that password. Should you need any further assistance, please do not hesitate to contact us. Thank you!

Hi rpz1, Be informed that we can exchange your license key into one for the 2009 version, so you can use it also for BitDefender 2010 and 2011. If you agree with this, please post here and I will send you a PM with the new key. Note that it will be valid for 3 PC's and will expire on 06:02:2013. Thank you!

Hi mjm0868, Sorry for the delay. I noticed that you contacted us also via e-mail and one of my colleagues sent you a few instruction on how to improve the speed of your PC. In case you need any further assistance, please reply him. Thank you!

Hi kaceypeepers, Under the window where you can type a text, you have a button named "Choose a file', use it in order to search for the support tool you have generated, click on 'Open' and then on 'UPLOAD'. I am waiting for your PM. Thank you!

Hi Tiago Arantes, We apologize for any negative experience you have encountered with our products. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our services. Now, after you reinstalled BitDefender, can you run a Contextual Scan on a specific file ? In case…

Hi Necridus, Instructions on how to fix your situation are available in the following article: http://kb.bitdefender.com/site/KnowledgeBase/article/811/ Thank you!

Hi searchlight, I sent you via e-mail the patch you need. Also, I closed the open ticket you had. Thank you!

Hi all, From the screenshot attached by nikpony, I can see that the trial version has expired. If you have a valid license key, you will need to: -> Open your installed product -> Click on 'License Info' button -> Enter your license key -> Click on 'Register Now' button -> Enter the key you have For more information on the…

Hi, I will close this topic because the customer received the answer via e-mail. Thank you!

Hi kaceypeepers, In order to help you, I need you to tell me what operating system are you using, it's ram memory and what antivirus did you use before and how did you remove it. Also, please send me a log with our support tool. Steps on how to generate it are available below: 1. First please unplug the Internet cable from…

Hi SashaCms, We apologize for any negative experience you have encountered with our products or our support. Be informed that at the moment we do not offer assistance in your language but you can describe here the issue you have and we will be more than glad to help you. In case you bought our product from one of our…

Hi smartyx99, In order to further investigate the issue you described, I need you to save the SYSDUMP utility on your system into a location of your choice, run it and then send me a PM with the log generated by it: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe In your message please mention if you have this…

Hi smartyx99, In order to fix your situation I would recommend you to upgrade for FREE to BitDefender 2011. In the following link you have all the information you need to install it: http://forum.bitdefender.com/index.php?showtopic=20941 Thank you!

Hi peterp, I sent you via e-mail the solution you need in order to fix your situation. Thank you!

Hi RedBallz, Be informed that we launched the 2011 version and you have rights to upgrade for FREE to it. In the link below you have all the necessary instruction you need in order to install it: http://forum.bitdefender.com/index.php?showtopic=20941 Please feel free to contact us with any additional questions or concerns.

Hi pigmon, Sorry for the delay. In order to help you please give me more details about your situation (when it occurs, do you receive an error message ?). Also, tell me what operating system are you using and how much RAM memory does he have ? Looking forward for your answer.

Hi dodgems, In order to fix your situation I recommend you to upgrade for FREE to BitDefender 2011. Information on how to do this are available in the following Topic: http://forum.bitdefender.com/index.php?showtopic=20941 Please feel free to contact us with any additional questions or concerns.

Hi Flisasiseeved, Note that you can renew your BitDefender subscription online by following the steps from the link below: http://www.bitdefender.com/site/Buy/quickRenew/ You will be sent a new registration number and a new download link for the latest version of BitDefender. In case you cannot buy online, please contact…

Hi davegcoleman, I resent you the instruction you need in order to solve the issue you have. Please feel free to contact us with any additional questions or concerns.

Hi WolfieHanasuki, In order to solve the issue you have I recommended you to upgrade for FREE to BitDefender 2011. For this, you need to follow the steps from THIS link and during the registration process please enter the license key you bought. Let me know if you need any help.

Hi eng_samy, Once deleted, files cannot be restored using BitDefender but you can use free third-party tools to restore the lost data. As an example you can use http://ntfsundelete.com/. To avoid this situation in the future you can setup BitDefender to take No Action when an infected files is found. In order to do this,…

Hi RayC, We have this recommendation for you because all the issues from our previous version has been solved in the new one. Note that your system is fully compatible with BitDefender 2011 and in case you encounter any issue with it, you can contact us anytime. Thank you!

Hi RayC, You have the solution in the reply I sent you today. Thank you!

Hi jmdwifi, In order to solve this issue I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system. If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me your…

Hi PhillyAcct, Issues with our 2011 version have to be posted HERE. Thank you!

Hi RayC, In order further assist you please follow the steps I sent you via e-mail and reply me with the support tool which will be generated on your Desktop. Thank you!