Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

antikythera

Comentarios

  • Thanks antikythera, If whatever they did hasn't fixed all the crashes I am now getting after installing bitdefender, I will follow your instructions. I am in the US though if that makes a difference. Here on this forum, if I go to edit my profile, it says I am not allow to use that part of the board. That's a different…
  • Hello, assuming you did that because you have an actual problem with Bitdefender's operation you can fill out the contact form on the page I link to below (give exact details of the problem and how to recreate it) and attach that file. If it is too large, upload it to any free online file sharing service and give…
  • Chrome works fine. Bitdefender's Safe Money Browser is based on Chrome/Chromium FYI
  • Try turning off idle scan
  • since the repair did nothing the another option is to start windows in safe mode and run the BD uninstall tool before installing again. you would of course then need to spend time re-establishing any rules you have in place though unfortunately. http://www.bitdefender.com/files/Knowledge...installTool.exe
  • Not in the Dashboard on my.bitdefender.com. The only thing I found was on Profile where you could set what country you are in. I don't believe it would help. The timezone settings darge refers to are nowhere to be seen (apart from on this forum's settings) as far as I can see.
  • Nope unfortunately that version of AI Suite cannot be left on the system or re-installed after setup if you want to run Bitdefender on your PC. The BSODs will continue if you try.
  • I didn't use tapatalk either but tried it after using another forum that kept prompting me to try it. It is a nice app when you get used to the layout. There aren't that many forums on there that I like or use but I believe it has potential for here. I don't know if there is a cost for using the Tapatalk system as far as…
  • What build number is your windows service pack 1 installation? If it is not the official release to manufacture version then it may be incorrectly identified by the Bitdefender installer. Windows 7 is built on the same NT6 architecture as Vista (albeit the GUI and code is tweaked and updated) which is why you get that…
  • This is not a 2015 issue. It is also happening on my Dashboard and I use 2014 products still. Seems something they have changed on Dashboard is not working properly.
  • are the settings changed back when the scan completes? or do they remain un-ticked? in autopilot I understand when you start a scan or an update task the program can change settings like that. however, if they remain disabled that is a problem.
  • Possibly if you and the other affected users have submitted technical support requests and supplied any requested data. Otherwise no it won't be. Personally having read this sub-section of the forum I am more and more convinced staying with 2014 is the right decision for now. I'll keep an eye though and see if things…
  • In autopilot Idle Scan is on by default. so you shouldn't need to change any setting for it.
    en İdle Scan? Comentario por antikythera agosto 2014
  • http://download.bitdefender.com/updates/bitdefender_2015/x86 or http://download.bitdefender.com/updates/bitdefender_2015/x64 there is a database update file in each called weekly.exe I believe that is what is wanted.
  • To fix the windows update issue I would give this System Readiness Tool a go from Microsoft: http://support.microsoft.com/kb/947821 As for your broken Bitdefender you mostt likely have leftovers from 2015 affecting 2014 installation. It may be prudent to run the Bitdefender Uninstall Tool in Windows Safe Mode to clean up…
  • Ah right, that is why we haven't experienced it. We didn't schedule tasks because the volumes we backup to are not permanently connected. They are also all archived to two separate destinations per machine. One of which is kept in a secure fire resistant cabinet at Home. The other in my Office in a similar cabinet. Thanks…
  • You are not alone in experiencing this, I have read the same on this forum. I believe there is possibly a bug in the 2015 build (vulnerability scan?) which keeps changing Windows Update settings. Please open a support ticket anyhow with Bitdefender. The more people who do this about the issue, the faster it will get fixed…
  • please read your pm
  • can you post a screenshot of it next time it comes up?
  • any such option is used entirely at the end user's discretion. also sometimes there is a need for AV to be disabled after restart too. you can have multiple choices for this: -disable for XX minutes (increments of 5/10/15/30/60 minutes for example selectable in a drop down list) -disable until restart -disabled user…
  • FYI - Bitdefender IS 2014 User Manual: http://download.bitdefender.com/windows/de...serGuide_en.pdf 19.5. Configuring alert intensity Bitdefender Internet Security was designed to be as unintrusive as possible. Under normal conditions, you do not have to make decisions on whether to allow or deny connections or actions…
  • this thread will be removed. one of the forum rules is we aren't allowed to discuss such test results on here unfortunately.
  • Mine seems to work fine. It may be a DNS server issue. Sometimes that can cause long delays when your PC can't resolve the DNS address of the update server very fast. I changed mine to a third party's because the ISP provided DNS servers were sluggish and unreliable. Ever since doing so I can safely say the entire internet…
  • I use Antivirus Plus and it doesn't block access to my BT Home Hub 4. It didn't block access to my old Netgear router either. There are no firewall components in Antivirus Plus. Which browser are you using and what model is the router? Regardless of my question, it may be worth trying the browser in safe mode/incognito so…
  • Out of interest which build of True Image is this happening with? I use True Image 2012 Plus Pack and also maintain a machine running TI2014. Neither of which have Safe Pay problems described above happened with
  • I lost the widget from my desktop somehow. How do I get it back? It is not in the recycle bin. Right click the bitdefender task tray icon and choose show widget
  • I did this 22 day back and it say 90 day yes it now say only 30 days I get that. was that a different offer then because it wasn't available 22 days ago?
  • Giveaway – Unlimited Licenses for Bitdefender Internet Security 2015 http://news.softpedia.com/news/Softpedia-G...15-451180.shtml now it say 20 days only. That offer expired (see the end of the page you are linking back to and also Georgia's closing post on the thread I posted on here about it originally) so that doesn't…
  • have you tried piriform ccleaner?
  • agreed a decent backup/restore of settings function is awol as far as I'm concerned too. screenshots, pen and paper, *.txt files are what I use at present. During install on a new system what i also do while setting exclusions in the first place is to actually dump all the filenames and paths into a *.txt file before…
Avatar