garioch7 · Defender of the month · ✭✭✭✭✭

@khaiz , Welcome to the Bitdefender Forums. I would recommend that you contact Bitdefender Support. I have not heard of this type of issue here before. Chat is the fastest way to reach them. Telephone support is not toll-free, but you do have an email option too. Good luck, and have a great day. Regards, Phil

@welshery , Sorry to hear that you still have an issue. I recommend that you contact Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you do have an email option. Please post back if Support solves the issue and share the solution for the benefit of other members. Thank you, and have…

@StevieTNZ , I have not seen any recent reports of this bug. You could try a repair installation and see if that fixes your issue. If that does not work, I would recommend that you contact Bitdefender Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.…

@JetCanada , Thank you for posting back with the confirmation of the conflict between the two products. This will help fellow members who encounter the issue. Have a great day. Regards, Phil

@SimeonN , Thank you for posting back. The choice of security product is yours to make. I am pleased that my information and opinion were appreciated. You should really check the AV-Comparatives Lab test results for the last five years. You will see that Bitdefender consistently ranks very highly. Several products,…

@welshery , Welcome to the Bitdefender Forums. This was a known bug that was reportedly fixed with the latest version of Bitdefender, which you should have received by now. Please check your version number. The current version is 27.0.35.147. If you haven't done so in some time, please restart your computer. Please post…

@ljeffries_linux , Welcome to the Bitdefender Forums. I recommend that you contact Support. Chat is the fastest way to reach them. Telephone support is not toll-free, but you do have an email option. Please post back what you find out for the benefit of other users. Thank you, and have a great day. Regards, Phil

@dances43 , Welcome to the Bitdefender Forum. The solution suggested by @Flexx in this topic to delete the file from Quarantine using Safe Mode might resolve your issue Please post back and let us know if you were able to delete the file. Thank you, and have a great day. Regards, Phil

@SimeonN , I do, indeed. I have been using and recommending Bitdefender for over ten years now. Windows Defender is adequate. Bitdefender scored Number 1 for 2023, the last full year of testing, as you can see from the independent and well-respected AV-Comparatives Lab. Windows Defender was an "also ran." I consider my…

@Raptor88 and @Desmond , Fast startup is notorious for causing all kinds of weird and not-so-wonderful problems. I always shut that off when I get a new computer, as well as hibernation. Have a great day. Regards, Phil

@Scoop_112 , So is there a way to get Windows Defender back as the main AV without uninstalling Bitdefender? I don't think there is a way, but I most definitely could be mistaken . . . @Alexandru_BD , is this possible? He is our Forum Administrator and he will know the answer. Have a great day. Regards, Phil

@Trainman6 , Thank you for posting back. Please let us know if your issue is resolved. Thank you, and have a great day. Regards, Phil

@Big George , You are welcome. Please let us know about your experience with Bitdefender Support. Good luck, and have a great day. Regards, Phil

@SimeonN , Thank you for posting back. The entire point of the Work profile is to minimize BD activities and notifications so as not to interfere when the profile is active. Personally, I want full protection at all times, which is why I decided to turn off Automatic Profiles. It is a user choice. Have a great day.…

My post count has jumped since yesterday. I guess I must have offended the Bitdefender Forum god for several days late last week, but I have now been pardoned. 🙏 Points are now where they should be. You can close this topic. Have a great day. Regards, Phil

@Sarecee , You are most welcome. Thank you for posting back. It is very much appreciated. Have a great day. Regards, Phil

@Alexandru_BD , Welcome back. We missed you! 😢 Everyone is entitled to vacation time, even you! 😉 Have a great day. Regards, Phil

@Leli , Welcome to the Bitdefender Forums. That depends. I have five vulnerability recommendations that I ignore because I have Bitdefender configured the way I want it to work. I just click Dismiss when they periodically appear. It will fix the issue by doing what Bitdefender thinks should be done, but it is your…

@3VILALLIUM , Welcome to the Bitdefender Forums. HxTsr.exe is normally a legitimate Windows file, but it can be trojanized. It is a protected operating system file. Unless you modify the permissions (NOT RECOMMENDED), you cannot access or execute it. I have a copy of that file on my computer that is 91 KB in size. It is…

@Trainman6 , Bitdefender does not have such a setting. Internet is disconnected by Windows by default when the computer is put in Sleep mode. You can turn that off in Windows. Please let us know if that solves your issue. Have a great day. Regards, Phil

@Big George , Welcome to the Bitdefender Forums. I think that your best bet is to contact Bitdefender Support to get your account email address changed. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. I hope this helps. Have a great day. Regards, Phil

@SimeonN , I have automatic profiles disabled. You may be right. I did some more digging. Apparently, the Work Profile postpones scheduled scans when active. It is possible that switching profiles might have cleared your notification history. I have never used it, so I can't enlighten you. Perhaps someone more…

@Sarecee , Welcome to the Bitdefender Forums. If you scroll down the link below to the bottom, it appears to me that Bitdefender Mobile Security for Android only covers Android devices. You could upgrade your subscription to Total Security and protect iOS devices. I hope this helps. Have a great day. Regards, Phil

@LazyBoy , Welcome to the Bitdefender Forums. You should report those items to Bitdefender Support. Please let us know what you learn. Thank you, and have a great day. Regards, Phil

@SimeonN , Welcome to the Bitdefender Forums. You can check by clicking the "Notifications" button on the lower left side of the main GUI. On my computer, they go back ten days. When a Quick Scan was run , there should be a notification of that fact. I hope this helps. Have a great day. Regards, Phil

@Flexx , Thank you. I guess it is only me. Have a great day. Regards. Phil

@Chris_Munday , @JustOneMoreUser , My second computer got the update today. Have you members received the update to Version 27.0.35.147 yet? Have a great weekend. Regards, Phil

@TallRusty , My question was perhaps too vague. After the reinstallation, have you turned your phone off and then turned it back on to see if the problem reappears? I am seeing the issue for about the first 30 minutes after I turn my Samsung Galaxy S21 phone on in the morning. It is off all night. Then the notices clear…

@Hossam , I see that you have posted there. Good for you! 👍 @Flexx , would be so kind as to close this topic. Thank you, and have a great day. Regards, Phil