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Réponses
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The article certainly provides the physical folder location in which the logs for both the quick scans as well as system scans are physically stored. And if I want to view those logs after the actual scan is completed and the "view log" option is still on the screen, knowing this log folder location certainly makes that…
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Is this ever going to be addressed and corrected? It continues to occur, every week when my Custom System Scan runs overnight Saturday. I come to the PC sometime on Sunday and there is this still open window expecting me to respond to it. I don't understand what's happening, because when I finally click on "ignore this one…
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Related to this question, I would like to know how to ever see the LOG from scans AFTER THE FACT?? Are these scan logs retained somewhere so that I can view them later, after the scan window automatically closes (which is what I have as my runtime option because my scans run overnight while I sleep I don't want the window…
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Ok. Finally solved this. I had been asking for a real "solution" for months since originally posting this, meaning I had been asking for either (a) a firewall rule which would provide the appropriate access, or (b) a FAQ or document reference which would give me the correct firewall settings I needed to implement in order…
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This problem still persists. Unfixed, and very annoying. Also, I don't know why I had thought it only affected Win10 environments (where SMB1 is not supported by default, but can be manually re-activated using "customize features"). Turns out it also affects Win7 environments (where SMB1 is officially supported by…dans BUG: BD Firewall prevents visiblity of SMBv1 server in Win10 Commentaire de DSperber avril 2020
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Well, I think I rushed to judgement here. Turns out this issue is still unresolved after all. Not fixed. System Scan still gets hung up on a password protected file waiting for my reply, and can sit there for hours or days with the scan simply suspended until I happen to come to the PC eventually and check the "skip all…dans What to do about password-protected files (related to McAfee?) Commentaire de DSperber avril 2020
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As has happened several times before, the development team seems to have fixed the issue and rolled it out automatically in an engine update (I suppose) or possibly a product update (could be as well). After having uninstalled BitDefender Total Security 2020 in early March as part of my pursuit of the problem culprit…dans What to do about password-protected files (related to McAfee?) Commentaire de DSperber avril 2020
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From another perspective, I have BD Total Security 2020 and scans may run into password protected files associated with anything. In my case there is a password protected file contained (in \ProgramDada) with the set of files that are part of the DVDFab 5 media player. The real problem is that anytime a scan encounters one…dans What to do about password-protected files (related to McAfee?) Commentaire de DSperber mars 2020
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Just to report my own experience... Just returned the UAC administator approval handling setting back to the way it originally was (i.e. DISABLED), with GPEDIT. Just un-checked "run as Administrator" for Clockwise.exe, to the way it originally was (i.e. un-checked). Re-booted. (I was allowed to restart without any prompts…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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According to a recent post on Microsoft Answers Community: PaulSey... * Microsoft Employee | * Forum Owner “We’ve identified and resolved the issue, which was related to a recent Adobe Genuine update that impacted a small number of Windows 7 users. Adobe has fully rolled back the update automatically for all impacted…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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For me, anyway, it is not clear that any MS updates are responsible for this. For example, on my own two Win7 machines that last MS update applied was all the way back on January 15!! Nothing since then! So it couldn't have been a recent post-EOL update from MS which was responsible. And yet, on Feb 6 when I went to reboot…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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Yet another major tech news site discussing this subject, with {of course} the expected assortment of user replies and opinions. Seems to say that users other than BitDefender also being affected, so there does seem to be more to the story. Here is the article on The Register. Here is the discussion thread on The Register.dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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So, just an update, including some new observations from others around the interweb. And there is also mention of anomalies in Win10 (but it's not clear if this is really related to the Win7 story). Doesn't seem like there is an accepted answer yet. NOTE: one of the quoted posts below "blames" a very recent Microsoft…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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This is caused worldwide on Win7 machines running BitDefender. CRISIS WORLDWIDE. See/index.php?/topic/81953-has-something-recently-changed-affected-uac-in-win7/" rel=""> my other thread with details.dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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Note that I've already submitted an email to itsy, hopefully to get a ticket number assigned. But it's the weekend, and I still have not received a confirmation email. I will post the ticket number when I do receive an email, perhaps tomorrow. But this is URGENT!!! Whole world affected, based on Google search.dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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I have also not yet been able to duplicate the administrator permission prompt for MOVE or DELETE, but that may simply be because of how I'm attempting to test that, or the file I'm using. So for the moment this issue has not been replicated. But this is a minor symptom anyway. I have now run the GPEDIT "fix" for UAC so…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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Well, I'm afraid I was absolutely correct. IT IS BITDEFENDER WHICH IS RESPONSIBLE! I reinstalled BitDefender, and during that current instance of Win7 I still had no problem either closing Clockwise or restarting Windows. Perhaps all of the relevant recent updates updates to BitDefender had not yet been…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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Well, I'm afraid it looks like BitDefender is responsible for this WORLDWIDE CRISIS!!! I've now restored a Macrium Reflect system image backup from 2/4, which is several days before the Feb 6-7 first global appearance of this symptom. So the GP settings in effect for UAC behavior are exactly what they've always been by…dans Win7: "You don't have permission to shut-down this computer"!!! Commentaire de DSperber février 2020
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Well, I just performed a re-test of this RealVNC connection diagnostic self-test, expecting to then start building the package of materials for me to submit to you to open a ticket. Imagine my surprise when the self-test ran successfully, instead of failing as it has been doing!! I've now tried it on four different…dans BitDefender prevents VNC Server "connection test" from working Commentaire de DSperber janvier 2020
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I reported this problem to RealVNC back in December, same time as I reported it here. They have been attempting to determine why their connection diagnostic self-test fails, whereas ordinary normal remote connection to the exact same PC works, with BitDefender present. Presumably the BitDefender firewall is the same, but…dans BitDefender prevents VNC Server "connection test" from working Commentaire de DSperber janvier 2020
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So, is there any way to prevent this from happening constantly whenever a scan is performed? Is there a setting somewhere to just ALWAYS force skipping of password-protected items?? Seems common sense you shouldn't let the scan sit there indefinitely awaiting a keyboard response from the user for a scan very likely running…
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You didn't notify me about any fix for this, but it sure looks like it's been fixed!!! I happened to be working on a machine today where I needed to upgrade Free Commander XE, and lo and behold when I got to that point where the installer is supposed to automatically detect if the program window is open and offer to…
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Does anybody have any idea how to perhaps code a proper firewall exception rule that will resolve this? I really don't want to operate my Win10 machines without Bitdefender Firewall being active. But if I activate it I can no longer see the shared media files on the machine (via SMBv1 running on the machine) from other…dans BUG: BD Firewall prevents visiblity of SMBv1 server in Win10 Commentaire de DSperber janvier 2020
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I have now generated the items you requested, except for the "crash dump" because there was none produced. So there are three files I need to send to you. I've also generated an MP4 video recording (i.e. screen capture) of the handful of steps I've described which can recreate the failure every time. It's about one minute…
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Very surprising that your team was unable to reproduce the problem yourselves. I receive the error on every machine I do this on, i.e. where: (1) Free Commander XE (my go-to Windows Explorer substitute) is already installed (2) I use Free Commander XE to navigate to the folder/file location where I've saved the latest…
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It has been quite some time that this ticket has been open, and I haven't received any further status update from BitDefender support. I spent quite a bit of time providing EVERYTHING YOU ASKED FOR, including installer file for Free Commander XE, screenshots, instructions, details as to how to recreate the symptom, etc. I…
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Good question. I, too, have been unsuccessful in my attempts at temporarily turning Bitdefender Total Security off (in order to determine if it is Bitdefender which is responsible for certain symptoms). You'd think un-checking the ON/OFF switch for each of the several major functional capabilities presented on the…
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Finally got my email from support this morning. Based on the ticket number it does appear this case was opened three days ago, when my email got sent. Can't say why I never received an automated reply the same day. Anyway, for tracking the case the ticket number assigned to this issue is: 2019121620110002 thank you.
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I don't believe there was anything sent by BitDefender which was accidentally redirected to spam/junk email folders. I have had tickets submitted in the past, and properly received email back from bdsupport at tickets.biitdefender.com, both automated replies as well as from technicians. I have still not received any email…
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It's a new day. Still no response to my problem report email sent yesterday to bitsy@bitdefender.com as you requested, with everything you asked for. Installer file, screenshots, results of my testing, etc., complete package just as you requested. No response as of now. So I still have no ticket number to post on this…