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Thank you for your understanding.
Réponses
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Fix worked. I updated through system tray even though BD was "grey" and not working. The BD icon in the system tray never did turn red, but I waiting five minutes and rebooted. Everything is fine now.
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Same here, just like everyone else. Not surprised that chat support is unavailable; must be overwhelmed with complaints. Interesting that our other computer had the update, but without incident. Mine originally ran Windows 7, but was upgraded to Windows 10; the other came with Windows 10.