Roxana G ✭

Hi, Search Advisor does not rate results for DuckDuckGo, so the fact that it does not work with this search engine, it is normal. Please send us some screenshot from Edge and let us know what version of Edge you have installed. /index.php?/profile/216190-hansoll/&do=hovercard" data-mentionid="216190"…

6 hours ago, Matei M. said: Am cautat prin e-mail-uri si am descoperit ca am activata reînnoirea automata la VPN Premium. Din imagine am șters datele "sensibile" Buna ziua, Puteti cumpara o subscriptie de VPN de pe site-ul nostru. Pentru mai multe detalii legate de reinnoire, achizitii si alte informatii similare, va rugam…

On 8/17/2019 at 9:19 PM, Mogman said: I know this is a lot later on this topic but I'm new! You say that I do not need to be logged into my BD account yet if I log out and then in again none of the settings re web protection, anti-theft etc have been saved and have to be selected again hence I stay logged in all the time!…

26 minutes ago, Adikrishvara said: Dear Roxana, Thanks. OK. I'll write an email with a description of the situation. But, as for the log, like I mentioned in the previous two mails, Support Tool on my system is crippled. It can only generate a debug package. No log can be created. This is a problem on top of another. I…

Hi, /index.php?/profile/216190-hansoll/&do=hovercard" data-mentionid="216190" href="<___base_url___>/index.php?/profile/216190-hansoll/" id="ips_uid_4661_5" rel="">@Hansoll Please send us a screenshot displaying what you can see when you attempt to install the certificates.…

Hi, If the PC is dual boot and you want Bitdefender on both Windows 7 and 10, you need to install on each partition Bitdefender, meaning that you need to occupy 2 slots in Bitdefender Central account.

Hi, Please write an email with the description of the situation and the log generated at the email address bitsy@bitdefender.com.

Hi, Even if on the Bitdefender icon you can see that Bitdefender services are loading, they are running by default. You may test it by running the following command in CMD: sc query vsserv sc query igal

On 8/17/2019 at 8:24 PM, DeLorean75 said: Though I already answered it, it reappears. Why? Please, see attached image file. Alex_optout_nomap IS my home Wi-Fi. I'm running Windows 10 Pro x64 version 1903 (18362.239). ASUS TUF Z390M-PRO Gaming (Wi-Fi) motherboard with built-in Intel Wireless-AC 9560 with drivers v21.30.3.2…

4 hours ago, xgman said: I've tried turning off the blue slider next to Firewall as well as toggling everything off under Online Threat Prevention. Still having lag. Hi, Please write us at bitsy@bitdefender.com and our team will gladly help you in identifying the issue.

Hi, Have you tried to disable the Bitdefender modules and check if the warning is not displayed while a specific module is disabled? If not, please disable each Bitdefender module and let us know the results.

23 hours ago, Hansoll said: Thank you. Now I confirmed that Search Advisor is working in Chrome, while I test, I have found that Search Advisor doesn't work in Firefox. Is it know issue? Hi, Please check if you have the Bitdefender certificates installed: - open Firefox - press on the menu button in the upper right that…

Hello, Please send us an email at the address bitsy@bitdefender.com and include a Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

On 8/18/2019 at 7:45 PM, AcquaOfTheBack said: Hello, I'm using Bitdefender Antivirus Free on my Windows 10. I just noticed a weird exclusion that I didn't put there, it is: "C:\Program Files\Bitdefender Agent\ProductAgentService.exe " Does anyone else have this or is just me? Should I be worried? Hi, You may remove the…

Hi James, Can you please let us know if the Bitdefender icon is red or greyed out until you see the message that you are safe? When you say about this message, do you refer to Bitdefender Widget or the message near the Bitdefender icon?

Hi, We had an unscheduled maintenance with the servers of your Central account and it is possible that you have received this error due to this maintenance. Please try again to re-login in Bitdefender and check if the Bitdefender icon is still greyed out. A colleague have sent you an email , please reply back with the…

Hello, Please provide us more details about the situation and the reproducing steps.

Hello, Search Advisor should work in Chrome if you have Bitdefender 2020 version installed. Please follow the steps below and then check if the Bitdefender Search Advisor feature is working in Google Chrome: 1) Open Google Chrome and enter chrome://flags in the search bar. Then press Enter. 2) In the list that appears,…

Hello, Thank you for reporting this. We have sent this situation to our development team for further investigation. The fix will be released via automatic updates.

Hello, Thank you for reporting this situation. We have sent this situation to our development team for further analysis.

Buna ziua, Exista deschise deja 2 topicuri in acest sens. Inainte de a deschide un topic, va rog, sa verificati daca nu exista deja unul creat.

Hello, There are no compatibility issues with Bitlocker. As for the package with their encryption, we do not have an ETA for the release.

20 hours ago, SLI said: Hi, Don't know if this is in the right place but I bought Bitdefender 2020 less than a month ago and now it's preventing my PC running Windows 7 64bit from loading up. I get to the windows Welcome screen and there it sits. The only way I can boot is to go into safe mode and disable all the…

Hello, Please write us at bitsy@bitdefender.com and send us the following: - a sample of BDCoreissues: 1. open Activity Monitor, 2. click on View all processes 3. click on the cogwheel and select Sample process - a BdProfiler log - https://www.bitdefender.com/consumer/support/answer/1863/ - let us know for how long does…

23 hours ago, Dave Matthews said: OK, thanks, Roxana. So before I try the 2020 version, can you confirm that this particular bug was identified (if so, what was the cause?) - and its resolution is included in the 2020 version? You say that *most* of the issues in BD 2019 have been solved. Which ones are outstanding - and…