ozziebear ✭✭✭

You're welcome. If you do decide to accept BD offer, after you pay, go back into your Avangate account and check the auto renewal again. It resets itself to on every time you renew your subscription.

Hi....You should be alright. They will just add 360 days to whatever you have left now. A word of caution though. If you originally purchased BD thru Avangate, you must go into your Avangate account and disable the auto renewal. It is on by default. Otherwise you will be billed again by Avangate and it will be at full…

Hi...When purchasing from Avangate, auto renewal is set by default. To cancel auto renewal you must open an Avangate account and uncheck the box. You must do this every time you renew your BD subscription. To solve your current problem you can try sending an email to bitsy@bitdefender.com

Hi...Don't mean to keep dragging this out, but could you please tell me what the BD Submission Wizard actually submits. I submitted no support tool log files or anything else that I am aware of.

Hi...Sorin G, could you be a little more specific as to what these files actually are? Thanks.

Hi...Saw your post, checked my computer and found only 6 of these files, created on the same date. Windows 10 Home Ed.

Hi...Same here. Autopilot switches off and Active threat Control changed to aggressive on each startup.

Hi...An important point to remember...auto renewal will be reset to automatically renew your subscription every time you renew your Bitdefender subscription. You must go to your Avangate account and uncheck the box every time if you do not want to be automatically renewed. If you do not do this, and you accept an offer for…

Hi..Sorry to see another person double billed this way. I have posted warnings on the forum several times about this issue but it continues to happen. Try e mailing the commercial team at bitsy@bitdefender.com . Good luck. PS...Go to your Avangate account and uncheck the auto renewal box or you will have this problem again.

Hi...If you have the BD security widget displayed on your desktop, you can drag and drop files on the widget and BD will scan them.

Hi...Mine is usually in the 195MB range which is about where BD says it should be. There was an issue with high memory usage about a year ago but updates seem to have solved the problem. Try sending them an email at bitsy@bitdefender.com to see if they can help you with your concerns.

Hi...Try sending an e mail to bitsy@bitdefender.com

Hi...From the Bitdefender interface, click on notifications (the bell shaped icon). This will bring up a list of 'events'. Click on the scan event and then click on 'show logs'.

Hi...Did you open an Avangate account? You will need to do that to gain access to your download. While you're in there, be sure to uncheck the auto renewal box or you will be charged for a renewal when the time comes, even if you are not using the product anymore.

Under General Settings, Advanced, I see there is now an option to scan the Hosts File.

You're quite welcome. Hope it works for you.

Hi...You have two choices. 1. Uninstall BD and run system restore. 2. You'll need to enter safe mode using msconfig. Using the usual method, safe mode will reboot normally and BD will stop system restore from completing. so... Open the 'Run' window (Windows key +R) Type msconfig and press enter In the System Configuration…

Hi, For the first time and with no apparent reason, today morning, after turning ON my PC I started getting this error code: -10 !!! My internet connection is fine. Could it be maybe the server Address? I am attaching two jpg´s, one with the error and the other with the server address. Thanks for any advise I got the same…

I have always found Support to be quick and efficient. For example, I sent them an e-mail about 5 days ago and it was answered satisfactorily in 4 hours by one of the Support team. I am not saying that others do not see problems with delays, just that I have never experienced it. Hi...My experience with email support is…

I thought, Customer Care Service read our feedbacks provided in this Forum. But, should we really send them an e-mail as a reminder ? I don't think monitoring the forums is very high up on their priority list. If we're lucky, someone may browse thru them on their lunch break.

It is a way of tunneling IPv6 over an IPv4 network. I have it in the adapter section of the BD interface on both my Win 10 computers (one on WiFi and one on Ethernet) but not on my Win 8.1 machine (on WiFi). When I first saw this some time ago Google search told me there is nothing to worry about so I took off my tin foil…

Hiya, It is to do with the IPv6 network and nothing to be concerned about. Ro. A little more info about this would be appreciated.

I've just installed IS 2016 (I've been using Bitdefender IS for several years), and I can't find any way to configure update settings in this version. Has this been removed, or did I miss it? My reason for asking is that with both IS 2014 and IS 2015, there were instances where Bitdefender would launch into an automatic…

Hi, I bought 2016 keys for my PC, both have 2015 trial set and after succesfull resaults i decided to buy 3 machines new licence key. On one machine uninstalling and upgrading to 2016 went well, but on the other i cannot get it to work. I did uninstall Internet security version, agent is gone, run uninstall tool as well.…

I found a new folder in Downloads folder after using Bitdefender Safepay (BIS 2016 20.0.21.1191). Why it appears there everytime after using Safepay??? Hi...This is normal behavior. If you download a PDF file it will go to the Safepay folder. PDF files require a special plugin which Safepay does not allow.

Does anyone know how to do this? I will never use it, and am annoyed each time it pops up after clicking my "real" keyboard while paying credit card bills online. Appreciate the help! LNF HI... In the upper right corner of the safepay browser click on settings (the hamburger icon). Click on advanced and uncheck…

From you picture you have a Windows 10 problem. Many people using Windows 10 have and maybe are still expriencing this problem where App notifications are greyed out. To my knowledge there is no way to solve the problem if you are using Windows 10 Home edition other than by doing a Windows 10 reset. If you are uing Windows…

Already 'Let Autopilot manage my profiles' box is unchecked but does not fixed my problem, Still are 'Show App Notifications' not working. Hi...OK, what is your profile setting on the main GUI. Try setting it to standard. Work, game or movie settings will also disable the "Show App Notifications button.

Why is my "Show app notifications" toggle button disabled? I cannot receive any notification from app like: Mail, Facebook, Twitter...? Hi...I think this may have to do with your Profile settings.. Do you have the 'Let Autopilot manage my profiles' box checked? If so, uncheck it and see if the 'Show App Notifications '…

I have Bitdefender 2015. I received an email from Bitdefender saying "Renew Early And Get Our Limited Time Offer" . It also said "Renew early and you will get: • The latest edition of Bitdefender Total Security". I was expecting 2016 as it was a renewal but I got 2015 again. I assume the 79 days remaining on mine will have…