quangdang@bluewin.ch

Bonjour, La kb 60 existe en français : http://www.bitdefender.fr/site/KnowledgeBase/consumer/#650 Le site suivant a été également créé à l'occasion : http://alerte.supportbd.com/ Cordialement, Yann Merci Yann maintenant les procédures sont complète depuis le site bitdefender.fr, c'est juste que je suis super énervé du…

@felix120286 we are glad to hear that the Rescue CD woks properly and that is doing its job properly. You can not copy a file to the BitDefender folder as the folder is protected. But you can repair the BitDefender installation and that should solve the issue. If you prefer, we can send you an email for this issue and…

@noisymonk You have below the links for the BitDefender Antivirus 2008: 32 bit version 64 bit version Download kits for older version of the BitDefender products are not kept on the main website, only the latest product is. @quangdang Indeed, for a computer novice this issue can seem to much to handle and we are doing all…

Actually I do. I used Win7 when it first came out as beta. So I had many reinstalls from them til now. But like I said, when you do a clean install, without a format, ALL files will still be saved without any personal data lost. It's what I said, you can't imagine what is the hassle to recover a computer when you are a…

If you are on Vista or Win7, don't do a format but just do a new install. It will save the previous install of everything to a windows.old folder on the same partition. All your personal data etc will still be there. Yes, you will have to reinstall some programs. @L.O.D : Thanks for the advice but I think we understood the…

@THEPAPA: The operating system is also restoring some of the files, therefore if the files are already restored you will not be able to restore them from the BitDefender Quarantine. Please check if the files exist in the specified locations and if they are skip them and try to restore the rest o them. @quangdang: In this…

@quangdang: You could try one of the following sollutions: 1. Go to the BitDefender Quarantine -> press CTRL+A in order to select all of the files -> when you receive the message that the file already exists skip it and go to the next one. 2. You could try to run the patch from the KB article in order to restore all the…

@quangdang: I edited my previous post. The location for Vista is: C:\Users\All Users\BitDefender\Desktop Dear Carmen, I am using Windows 7, and you stated this "C:\ProgramData\BitDefender\Desktop for Windows 7". Anyway, now I found the right place and replaced the vaulted files in, I can't restaure them as they are already…

Please see the bitdefender folder below I can't find any desktop file. I also showed up the hiddden files but still can't find the desktop folder. By the way I found the quarantined files on saturday with a windows search but was unable to identify the path...... really strange as I would record them to put them in again…

"We understand your disappointment , we have solved the problem for many of our users already and we are continuing to work relentlessly to rectify the problem for all users still affected. Yesterday around 8:20am PST, an update that we were working on was uploaded prematurely in our servers. This update affected only…

Hey tech guys from Bitdefender anyone online ????? My PC is still stucked

Thank for your help.......... still haven't got any clues, will someone help me please ??????

IE install or download function didn't work because of the quarantined files so I installed google chrome from another computer then downloaded BD2010 again from the affected pc uninstalled then reinstall BD. Now BD is working and I still have the quarantined file on my usb key but I don't know how to restore them !!! It's…

Bonjour, Pour ceux qui prendraient ce fil de discussion en cours, vous trouverez plus d'informations sur la marche à suivre pour corriger ce problème de faux positif dans le message épinglé en haut du forum à propos de cette fausse détection. Informations Importantes Sur Le Trojan.fakealert.5…

DannyDan Could you please help me ??? I can't install the patch, I can't reinstall BD 2010. The only things I have for sure is windows seven running, quarantined files, internet connection. The problem : I can't install anythings because a said error 2894 occur. please see the jpg file

The update doesn't work for me, I can reboot in windows 7 almost no lost. The problem is bitdefender isn't working anymore and I can't install anything. Someone knows about the error 2894 ??? The only datas I was able to save from the BD 2010 is the quarantine file. I can't unvault them as BD2010 isn't working. What to do…