roberto78

The resolution hasn't been released yet. It should be delivered via Automatic Updates module the week to come. Hello, I have Windows 7 64 bits Home Premium and Bitdefender Internet Security 2011. I have the same error: Unknown software exception (0xc0000417) with pchooklaunch64.exe. See there:…

J'utilise Bitdefender Internet Security 2011, version 14.0.24.330

Hi, No, Pchooklaunch64 does not autorestart. You can also rename the file Pchooklaunch64.exe into Pchooklaunch64.old in Windows Safe Mode so that notification won't occur anymore. We will release a fix soon that will resolve this issue. As promised, I will notify you as soon as it will be release. Default location for the…

The resolution hasn't been released yet. It should be delivered via Automatic Updates module the week to come. Hi DanyDan, I have an error with pchooklaunch64.exe. pchooklaunch64.exe is crashing! The error is: Unknown software exception (0xc0000417) Location 0x74484fc0 When will you release an Update? Thanks. Best Regards,…

Hello DanyDan, You used CCleaner to clean the registry and clean corrupted registry keys (more than 600 errors). Thanks for your help. And thanks too for 30 days extension of my license key. Furthermore, what have you done other? Best regards, Roberto78.

Bonsoir Yann, Le problème a été parfaitement résolu par votre collègue DanyDan lors d'une prise à distance de mon pc. Il a notamment utilisé CCleaner pour réparer le registre corrompu (plus de 600 erreurs). voir ici en anglais: http://forum.bitdefender.com/index.php?sho...ost&p=94812 Merci beaucoup. Cordialement, Roberto78.

Hello DanyDan, You solved my problem with the remote control. Please, what did you do? Thanks you so much again. Best Regards, Roberto78.

The ID is not the correct one. I get an error "The TeamViewer ID xxxxxxxxx you have entered does not exist". Please double check it and send me the info again, if possible via both email and PM. Thanks! Sorry, I send you by PM the correct TeamViewer ID. Regards, Roberto78.

Got it. However I do believe that you are doing something not quite OK. Look what I see in the logs you sent: - Visual C++ 2008 x86 Runtime - v9.0.30729.01 - Visual C++ 2008 x86 Runtime - (v9.0.30729) - Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - Microsoft Visual C++ 2008 Redistributable - x86…

Do you use a custom OS kit ? Type in RUN command winver and press Enter. A window will open. Tell me the version and build. Mind creating a new SupportTool / Sysdump and send it via PM ? Thanks! Regards, Hello, The PM is sent. Thanks. Regards, Roberto78.

Do you use a custom OS kit ? Type in RUN command winver and press Enter. A window will open. Tell me the version and build. Mind creating a new SupportTool / Sysdump and send it via PM ? Thanks! Regards, Hello, I use Windows 7 64 bits OEM. Microsoft Windows 7 Familial Edition Premium version 6.1 (number 7600). I will send…

Bonjour, Je n'ai pas de réponses du support BitDefender France / Editions Profil par e-mail. Mes tickets sont Ticket#: 201009275003995 et Ticket#: 201009205000119 . J'attend une réponse de leur part rapidement si possible. Merci. Cordialement,

Hello, ETA - estimated time arrival Please check your Free email account. Send me the requested info so we can further investigate. Your ticket ID is: 201009221009236 I believe that the two issues are not related as the 2010 version have as requirements the C++ 2005 packages and the 2011 version needs the 2008 C++ redist…

Hi Roberto, We do not have an ETA on the issue you encounter nor an answer from Microsoft. The only thing I can suggest you at this moment is to uninstall the 2011 and install 2010 until the issue will be resolved. If you need any assistance in making the re-install please let me know. Kind regards, Hi DanyDan, In March…

Bonjour, Non nous n'avons pas trouvé de solution à ce problème qui je rappelle n'est pas spécifiquement lié à BitDefender comme je vous l'ai déjà indiqué. Donc ça n'est pas une mise à jour de BitDefender qui pourra corriger ce dysfonctionnement. Comme je vous l'ai indiqué, il serait sans doute plus rapide de procéder à une…

Hello, Do I need to reformat my hard disk drive c: and reinstall Windows 7 64 bits to solve my problem? Thanks for your help. Best Regards, Roberto78.

Hi, @Roberto78: the two tickets you mentioned are newer than 2 days. You have seven tickets open with different engineers. This is not the good approach in solving an issue. Trying to resolve it with several engineers will only create more issues: each of Us will try to resolve the issue in his/her way and it's hard to…

Bonjour, C'est effectivement la solution la plus rapide et la plus radicale pour régler ce problème. Si vous voulez patienter encore, nous pouvons peut-être trouver une solution à ce dysfonctionnement sur votre poste. Mais cela risque d'être long, car les nombreuses manipulations que nous vous avons communiqué auraient du…

Hi, @Roberto78: the two tickets you mentioned are newer than 2 days. You have seven tickets open with different engineers. This is not the good approach in solving an issue. Trying to resolve it with several engineers will only create more issues: each of Us will try to resolve the issue in his/her way and it's hard to…

Hello DanyDan, I have 2 support tickets open for my problem with Bitdefender Internet Security 2011. I have no anwser, no reply since 12 days. The tickets Id are: 201010011010804 and 201009301013058 . Best Regards, Roberto78.

Bonjour, C'est effectivement la solution la plus rapide et la plus radicale pour régler ce problème. Si vous voulez patienter encore, nous pouvons peut-être trouver une solution à ce dysfonctionnement sur votre poste. Mais cela risque d'être long, car les nombreuses manipualtions que nous vous avons communiqué auraient du…

J'ai eu une réponse du support: [Ticket#: 201009205000119] BitDefender Internet Security 2011 (x64 W7 ?) [...] Bonjour, Nous vous remercions de l'intérêt que vous portez à nos solutions de protection BitDefender. Il y un soucis sur votre système car tous les clients ayant Bitdefender windows 7 n'ont pas ce soucis, veuillez…

Bonjour, Comme indiqué précédemment, ce problème est lié à un dysfonctionnement système. Essayez la manipulation ci-dessous et indiquez-nous cela fonctionne : - Téléchargez Windows installer Cleanup depuis ce lien (attendez que le téléchargement démarre pour msiccu2.Exe, sinon cliquez sur download) :…

Thanks for your feedback and the time you took to help me test Roberto. I do believe that the fix will be soon released. I will keep you posted via email. Check my last PM send few minutes ago (14:12 GMT+2). Regards, Thanks for your support. I will wait your PM and your e-mail to solve my problem. Regards, Roberto78.

I do believe that you have some issues with the Operating System currently installed on your PC. The issue is not Bitdefender related. 1) Open the registry editor by selecting "Run" from the start menu and then typing in "regedit". 2) Browse through the registry and select the entry mentioned in the error message. the…

Hi Roberto, Let's try using the windows installer cleanup utility. It can be downloaded from HERE Run it and uninstall all the Microsoft visual C++ redistributable from the list; after this, restart the computer if prompted and then reinstall the MSVC redistributable packages from the BitDefender folder: C:\Program…

Hello, I have installed the windows installer cleanup utility. I am uninstalling all the Microsoft visual C++ redistributable from the list. Regards, Roberto78.

Hi Roberto, Let's try using the windows installer cleanup utility. It can be downloaded from HERE Let me know the results. Hi DanyDan, I have the error: can't find the file MsiZap.exe in the setup of the windows installer cleanup utility.

Did you install the C++ packages I showed in my screenshot that Cris had also posted about? All of them, some of them, or not yet? Regards, I uninstalled all the C++ packages and I reinstalled Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) and Microsoft Visual C++ 2008 SP1 Redistributable Package (x86). But it…

Hello DanyDan, Have you found the solution? Do you have a feedback on this problem? Best Regards, Roberto78. Got the PM, working on the file