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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
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I have the same issue. Been using for a few years, really like it but I need to be able to preform full scans without lockups. WIN 10 Lenovo Ryzen 7 4000 series 8 cores 16gb RAM 1TB SSD