Probleme Actualizare Antivirus V10

antyngzone

dupa ce am cumparat antivirus v10 a mers fix o luna cu actualizari la 1-3 zile. dupa o luna, nu a putut sa se actualizeze si da acelasi mesaj:

eroare actualizare, invalid md5

a fost un topic despre aceeasi problema la antivirus plus 10, l-am citit, am pus in aplicare tot ce era acolo si ... nimic.

din 4-5 luni de cind il am l-am reinstalat de nu stiu cite ori, imi da acelasi mesaj, ce pot sa fac?

multumesc anticipat

antyngzone

am descarcat kitul de dezinstalare, am luat antivirusul v10 din versiunile de evaluare (am crezut ca nu e bun cd-ul cumparat) si imi da aceleasi erori la actualizare (am atasat 2 print screenuri).

indiferent de unde am instalat antivirusul (de pe site sau de pe cd) eroarea o am inca de la instalare (am incecat sa-l instalez si fara firewall si tot degeaba).

va rog, astept si eu o solutie.

multumesc

claudiu

1. Sper ca ai windowsul updatat la zi.

2. Scoate prostia de windows defender insa nu ce intelegi tu prin asta si anume DISABLE ci il SCOTI! (dezinstall) Nu inteleg la ce ai nevoie de windows defender dupa ce ai instalat bitdefender. daca tot vreo un antispyware bun ia LavaSoft Ad-aware nu vrajeala de la Microsoft (sau Softwin )

3. Sper ca nu ai firewallul din windows activat in caz contar disable. In orice caz foloseste un singur firewall nu zece. Sfatul meu e sa-i dai disable la cel din Bitdefender si sa iei un firewall mult mai buna care e si gratis (Comodo Firewall)

4. Dezinstaleaza Bitdefender COMPLET. Dupa dezinstalare nu da inca restart ci da-i search in windows dupa cuvintele Softwin,Bitdefender si sterge toate folderele ce iti apar.

5. Intra in start-run-regedit si da-i find (ctrl+f) dupa orice keys cu numele softwin sau bitdefender si sterge tot.

Apoi da restart la sistem si instaleaza din nou bitdefender.

Fiecare pas este important. Daca nu faci unul pentru ca incerci sa pari destept atunci nu are rost sa continui. Unele chestiuni s-ar putea sa-ti para ca nu au legatura cu problema ta ...dar au.

Reply back.

Nu in ultimul rand ai putea sa dai un ping la upgrade.bitdefender.com ( Start - Run - cmd - ping upgrade.bitdefender.com )

antyngzone

nu am inteles ce este cu windows defender, adica sa-l dezinstalez. cum si de unde? nu stiu decit sa-i dau disable.

am facut tot ce ai scris (mai putin windows defender, care nu l-am dezistalat ci doar disable ), dar mi-a aparut alta eroare pe linga cea cu actualizarea: serviciul BDFSDRV nu a putu fi instalat !? cica nu am dreptul de instalare.

antyngzone

m-am uitat pe forumurile romanesti si pe cele englezesti; am printuri intregi cu sfaturi date de tine si de niels; numa ca problemele lor s-au rezolvat cu o schimbare de nume la bdpredir sau cu repararea antivirusului, de exemplu.

claudiu

-Windows Defender il dezinstalezi de la Add&Remove Programs din control panel.

-esti sigur ca ai drepturi de admin pe sistem?

-ia HijackThis ruleaza si posteaza un log aici sa vad ce ai prin calcul ala de nu iti merge.

antyngzone

Logfile of HijackThis v1.99.1

Scan saved at 10:19:09 AM, on 8/23/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

E:\WINDOWS\System32\smss.exe

E:\WINDOWS\system32\winlogon.exe

E:\WINDOWS\system32\services.exe

E:\WINDOWS\system32\lsass.exe

E:\WINDOWS\system32\Ati2evxx.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\System32\svchost.exe

E:\WINDOWS\system32\Ati2evxx.exe

E:\WINDOWS\Explorer.EXE

E:\WINDOWS\system32\spoolsv.exe

E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

E:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

E:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe

E:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe

E:\Program Files\Softwin\BitDefender10\vsserv.exe

E:\WINDOWS\system32\wscntfy.exe

E:\WINDOWS\Mixer.exe

E:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

E:\Program Files\iTunes\iTunesHelper.exe

E:\Program Files\Java\jre1.6.0_02\bin\jusched.exe

E:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe

E:\Program Files\Softwin\BitDefender10\bdagent.exe

E:\Program Files\iPod\bin\iPodService.exe

E:\Program Files\Mozilla Firefox\firefox.exe

E:\WINDOWS\system32\rundll32.exe

E:\WINDOWS\system32\wuauclt.exe

E:\Program Files\strongdc\StrongDC.exe

E:\Program Files\WinRAR\WinRAR.exe

E:\DOCUME~1\dany\LOCALS~1\Temp\Rar$EX00.296\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ro/

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O1 - Hosts: 66.98.148.65 auto.search.msn.com

O1 - Hosts: 66.98.148.65 auto.search.msn.es

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - E:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - E:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup

O4 - HKLM\..\Run: [ATIPTA] E:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [NeroFilterCheck] E:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "E:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [bDMCon] E:\PROGRA~1\Softwin\BITDEF~1\bdmcon.exe

O4 - HKLM\..\Run: [bDAgent] "E:\Program Files\Softwin\BitDefender10\bdagent.exe"

O4 - HKCU\..\Run: [bitTorrent] "E:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized

O4 - HKCU\..\Run: [updateMgr] E:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9

O4 - Global Startup: Adobe Reader Speed Launch.lnk = E:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\Program Files\Java\jre1.6.0_02\bin\ssv.dll

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - E:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - E:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {FDDBE2B8-6602-4AD8-946D-94C5A32FA6C5} (GameDesire Snooker) - http://67.15.101.3/g_bin/eng/snooker_2_0_0_35.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{066B08C7-EC6C-4C25-869C-78DDF2D5A669}: NameServer = 193.231.169.2,193.231.169.3

O17 - HKLM\System\CS1\Services\Tcpip\..\{066B08C7-EC6C-4C25-869C-78DDF2D5A669}: NameServer = 193.231.169.2,193.231.169.3

O17 - HKLM\System\CS2\Services\Tcpip\..\{066B08C7-EC6C-4C25-869C-78DDF2D5A669}: NameServer = 193.231.169.2,193.231.169.3

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - E:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: Apple Mobile Device - Apple, Inc. - E:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - E:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - E:\WINDOWS\system32\ati2sgag.exe

O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - E:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)

O23 - Service: iPod Service - Apple Inc. - E:\Program Files\iPod\bin\iPodService.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - Unknown owner - E:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe" /service (file missing)

O23 - Service: BitDefender Virus Shield (VSSERV) - Unknown owner - E:\Program Files\Softwin\BitDefender10\vsserv.exe" /service (file missing)

O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - E:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe" /service (file missing)

antyngzone

-Windows Defender il dezinstalezi de la Add&Remove Programs din control panel.

-esti sigur ca ai drepturi de admin pe sistem?

-ia HijackThis ruleaza si posteaza un log aici sa vad ce ai prin calcul ala de nu iti merge.

pe userul meu scrie computer administrator si pina acum nu mi-a dat mesaje ca nu am drept de instalare.

iar cu windows defender... nu-l gasesc, nu cred ca-l am instalat

claudiu

Pai tu pe E:\ ai windowsul mai taica? God.

Este clar o incompatibilitate cu ceva ce ai tu instalat. Nu imi dau seama care este programul dar poate sa fie oricare . Ai putea sa incerci un format si o reinstalare a Windowsului. Faptul ca ti-a mers la inceput apoi ti-a dat Invalid MD5 confirma aceasta teorie.

Eu as suspecta BitTorrent.

Plus ca nu ai facut ce ti-am zis , respectiv sa stergi din registry dupa dezinstalare tot ce are legatura cu bitfedender/Softwin... altfel nu aveai asa ceva:

BitDefender Scan Server (bdss) - Unknown owner - E:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)

antyngzone

Pai tu pe E:\ ai windowsul mai taica? God.

daca ma pricepeam probabil nu eram aici ( e vb de instalatul windowsului, care nu l-am pus io), iar pasii ceilalti i-am facut pe toti (ti-am zis ca nu am gasit windows defender)

antyngzone

dupa ce am instalat din nou antivirusul mi-a dat fisierele astea lipsa, probabil sin cauza serviciul;ui BDSFDRV