Nu pot instala Bitdefender

Am achizitionat BitDefender Total Security si, dupa terminarea procesului de instalare, am avut 2 optiuni, prima scanare ( analiza zonelor critice ) sau Omiteti. Indiferent pe care o alegeam nu imi mai aparea nimic. L am reinstalat de 4x cu Bitdefender uninstall tool, dar degeaba. Orice optiune aleg dupa reinstalare nu mi apare nimic si cand incerc sa intru in program imi da o eroare cum ca nu comunica cu serverul de la bitdefender si imi cere sa restartez calculatorul sau sa anunt Tech Support. Nu merge nici daca restartez calculatorul. Am facut sesizare si departamentul tehnic cunoaste problema, insa voiam sa stiu daca a mai patit cineva asta.

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Comentarii

Alexandru_BD

Salut @Snappy si bine ai venit in comunitatea Bitdefender!

Nu avem informatii despre un incident similar, insa am observat ca echipele de Support lucreaza la tichetul trimis, ca atare va recomand sa asteptati raspunsul inginerilor din departamentul de asistenta tehnica. De indata ce vor gasi solutia, vor actualiza cazul si veti primi instructiuni suplimentare.

Cu stima,

Alexandru

Flexx

https://community.bitdefender.com/ro/discussion/97042/nu-pot-instala-bitdefender

Kindly perform the following steps and see if they help you in any way:

1) Uninstall the Bitdefender product using the Add/Remove Programs option in Windows.

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2022_Uninstall_Tool.exe

3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

5) Open the Run command and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

6) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.

Restart your PC in normal mode by unchecking the option you selected to run the system in safe mode, and then click 'Apply.'

7) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

8) Download the online installer for your respective Bitdefender product from the links provided below:

Bitdefender Antivirus Plus: https://download.bitdefender.com/windows/installer/en-us/bitdefender_antivirus.exe

Bitdefender Internet Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_isecurity.exe

Bitdefender Total Security: https://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Once your respective Bitdefender product is installed, a Bitdefender dialogue box will open. You will need to log in with your registered Bitdefender Online Central details, and after a successful login, your product will be synchronized with your Bitdefender Online Central account. Therefore, your product will be registered and activated with Bitdefender Online Central automatically.

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on your selected product and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or over a call.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

@Flexx I think Snappy managed to install the antivirus by now 😅

@Snappy are you with us, is the product up and running?

Cheers