Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
-
Hi, It's good to be back @garioch7 🙂 @MartijnS I don't have access to your open case but I'm sure they are referring to the VPN+ Safepay issue and not Web Protection turning off on Android, that's another story and there are some challenging aspects of the OS that are interfering with the app in that scenario, as explained…
-
Yes @DIVERSE that's one of the key improvements when it comes to these notifications. Obviously they couldn't remove them altogether, but I think this is a rather elegant solution to the problem. It is essential to continue to log events for each incident, but limit the amount of pop-ups that get displayed, regardless of…
-
Sir @Gjoksi always a pleasure, thank you for being so kind to tag me here. 😁 I hope your day is going well. To give everyone here peace of mind, yes, the offer to upgrade to Premium Security for FREE is legitimate, however, please note that this has been offered only for eligible Total Security users under specific…
-
Hi, Are you referring to the VPN network speed?
-
Hi, I'm looking into this. Thanks for following up with your findings.
-
🔄 An update has been released for Bitdefender VPN Standalone iOS - version 2.1.0(6) with the following notable changes: ✔️ Integrate SDK with DNS filtering capabilities ✔️ Integrate SDK 6.3.0
-
🔄 An update has been released for Bitdefender VPN Standalone Android - version 2.1.5.133 with the following notable changes: ✔️ Updated kill-switch notification texts and agreement text ✔️ Updated VpnSDK ✔️ Added extra codes for possible vpn errors
-
🔄 An update has been released for Bitdefender Mobile Security for Android - version 3.3.236.2417 (Hotfix) with the following notable change: ✔️ Fixed: when asked to turn on features, nothing happens (Antitheft, Scam Alert, App lock) ✔️ Fixed: cannot start a manual scan
-
Hello everyone, Just jumping in here to let you know that a task has been opened for the BMS devs last week following your reports and was completed just earlier today, so we are expecting the fix to be deployed with the next product update, and that should be released asap. Thank you for your patience and understanding…
-
Hello @MartijnS, I have asked our technical leads to get back to you asap. They have acknowledged the issue, they are investigating further and as soon as they have news, they will send you an update along with further instructions. I have also received your private message. I cannot pronounce myself regarding the…
-
Hi, Yes, Egypt server should definitely be available. Maybe you are referring to a point of sale/reseller in Egypt? Please clarify. Regards, Alex
-
Ok then it's back to the drawing board. May I kindly ask you to send a message to the Support engineers on the open ticket and inform them your Bitdefender is up to date, however, the initial issue you have reported persists? Thank you.
-
Hi @GxG, That IP can still be assigned, but there is no manual method to choose it, or any way to force the application to ask for that particular IP. Most VPN solutions, including Bitdefender's VPN use advanced IP cycling and recycling mechanisms as part of the technology responsible for ensuring privacy and…
-
Hi, I think you should create a ticket as well, if you wish. This way you will receive updates first hand. Thank you!
-
Hi, This can be sorted out by the Support teams. Cheers, Alex
-
Scuderia Ferrari marked the return of the Chinese Grand Prix to the calendar with a fourth and a fifth place courtesy of Charles Leclerc and Carlos Sainz.
-
Hmmm.. try to click 'dismiss' and see what happens:
-
Hi @AndyAmzel, Should you wish to get in touch with the Support teams, use this link: The first step would be to choose the issue you need help with, then type of issue, select your product and then you will receive a few recommended articles, and the option to contact the Bitdefender Support teams directly. Select…
-
???
-
Hello @MVerdonk, Well, I did forward this to our technical teams, but I'm not sure if they took any actions.. anyway, I'm glad to hear the situation was resolved. 👍️ Enjoy your Bitdefender and have a good weekend! 😉 Alex
-
Just a quick follow up here, it seems this is indeed a bug and it is recommended to get in touch with the Support teams for further assistance, until this is resolved by the developers. The current bug also revived an older thread on this topic: Thank you for your patience. Regards, Alex
-
Just a quick follow up here, it seems this is indeed a bug and it is recommended to get in touch with the Support teams for further assistance, until this is resolved by the developers. I'll post any news I may have as soon as I get them, and please do share with us your findings if you have contacted the Support teams…
-
Hello @Edson Mariano da Silva, Have you tried to disable the firewall, to see if this is the cause? If you can connect to your Wi-Fi with the firewall OFF, re-activate the firewall and do the following: Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name. Then, from the…
-
Lol 😂😂 @Nunzio77 I'm afraid I don't have news here. Maybe @camarie knows more. 😅
-
The anti-tracker module filters all traffic on the device and it's possible that although you are not doing anything explicitly on the device at that moment, there may still be applications running in the background that generate traffic. Regards, Alex
-
Hi, Regarding the IP for Digi, I'll share a bit more context. Digi is not a platform that the VPN developers explicitly propose to unblock. As you may know, some platforms have implemented a system to detect VPNs and do not load or display errors if the Internet connection is filtered through a VPN. Unlocking is not only…
-
Hi, That's correct, there were a couple of bug fixes and performance improvements deployed with the latest update on macOS, but the changelog doesn't reveal specific details on what exactly was worked on, probably because they are related to the backend side of the software.
-
Hello @LaserMouse33, Reinstalling the VPN should fix it, as the developers have corrected this IP issue.
-
Hello @belcher, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact reason,…
-
Hello @Brinkgvd01 and welcome back to the Community! Check if my response on this thread helps: If not, kindly get in touch with the Support teams for a more detailed investigation. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here: State your contact reason, then…