Alexandru_BD admin

Hello I'll jump in here as well, because I think the user is referring to the 'upgrade to premium' notification. That upgrade screen may appear in the following scenarios: the 200mb daily traffic quota has been reached; the user is trying to change the server they are connecting to and this option is only available with…

Hello @MVerdonk, Can you post a screenshot from Central where this information is displayed, vs. what the Bitdefender product shows? Thanks

Ici, je ne peux pas me prononcer. Peut-être l'avez-vous découvert plus tard ? Il devrait être là depuis l'installation du produit

Hi @Neuromancer2112, Thank you for following up. I'm glad to hear the situation was resolved. Your feedback is appreciated and surely it will prove helpful to other users who may encounter this in the future. Enjoy your Bitdefender and have a good time here. Regards, Alex

Hello @Ed Metzler, This can be achieved, but you have to pay attention to the configuration settings. If you wish to follow this route, modem → router → box you have to set the router to AP/Bridge mode. If you encounter any difficulties or have further questions, I think it's best to reach out to the Box Support engineers,…

Hi @Rasit, Of course I still follow this thread. But I didn't have news until now. I have also replied on a few other similar discussions opened across the forum on the Alert Mode topic. As you've noticed, the community has been a hotbed of debate around this issue, and as @garioch7 pointed out earlier, the Alert Mode bug…

Hi @Chris_Munday, @Negligence, I've replied to you here: To add here, Bitdefender updates automatically, but there's also the option to "push" for product updates using the available systray feature. Last but not least, the issue concerning the Alert Mode from two years back does not have the same root cause, so the…

Hello guys, Yes, I confirm it happens the same for me, I deselected the 'announcement' box, refreshed the page, set the posts as 'announced' (sticky) again and after refreshing the page they still appear as unread (bolded) for some reason. Normally, what usually happens with new discussions is that they are no longer…

We are starting to receive successful update confirmations from forum members as well:

All Bitdefender updates are rolled out gradually for several reasons. This approach helps mitigate the risk of widespread issues affecting all users simultaneously. By rolling out the updates gradually, developers can monitor for any unexpected bugs or compatibility issues before expanding the update to a larger audience.…

Scamio for WhatsApp is now available: There's also a dedicated QR code that redirects desktop users to the app:

Bonjour, A ma connaissance, il est normal que Windows n'affiche pas les mises à jour de Windows Defender puisque vous utilisez un autre antivirus. Bitdefender désactive Windows Defender pendant le processus d'installation, il ne s'en sert donc pas. Je vous recommande de contacter les équipes d'assistance de Bitdefender…

Hallo @Mosarius, Die URL-Erkennung kann mehrere Gründe haben. Die Software verwaltet eine Datenbank bekannter bösartiger Domänen. Wenn eine URL mit einer dieser bekannten schädlichen Domänen übereinstimmt, wird sie als verdächtig gekennzeichnet. URLs, die beliebten Websites sehr ähneln, aber geringfügige Abweichungen im…

Bonjour, Premium Security n'est généralement pas disponible chez les revendeurs et le meilleur endroit pour l'acheter serait sur le site officiel de Bitdefender. Certaines places de marché en ligne peuvent le vendre, mais vous devez vous assurer que le vendeur est légitime et autorisé à vendre les produits Bitdefender,…

Hello @GxG, See if the steps described in the thread below help: If you are still unable to connect to Digi, most likely they are now detecting the VPN connection and blocking it. Regards, Alex

Hallo, Ohne Internetverbindung geht es nicht.

Hello @Mike C, @Gjoksi is correct, you have an Antivirus Plus subscription that covers Windows devices only. I've noticed you also had a Mobile Security trial, however it seems that this expired two weeks ago. You can follow the above instructions to either purchase a Mobile Security license/subscription as well, or to…

Hello @Sibuxian, You can fix this by going to Language Settings in Windows (use the search field on the task bar) and install the English (United States) language pack. This topic has also been discussed in the threads below: I hope the information is helpful. Regards, Alex

Hallo @hoeck, Kürzlich wurde eine neue Version veröffentlicht, die das aufgetretene Verhalten beheben sollte. Informationen zur manuellen Suche nach Bitdefender-Updates finden Sie in diesem Artikel: Lassen Sie uns wissen, wie es weitergeht. Mit freundlichen Grüßen, Alexi

Hello @Laurie A R Smith and welcome to the Community. As @Flexx pointed out, we would require more information in order to advise. I also have a few questions: is this a fresh install of Bitdefender? was Bitdefender previously installed on that device? do you encouter any error message when trying to install? are there any…

Hello @Seppo007, This behavior has been reported to the developers and they are now investigating to find out what could be causing it. In the event you have already raised a Support ticket, the engineers will get back to you on the open case as soon as they have more information. Thank you

Bonjour, Je ferai de mon mieux pour fournir des éclaircissements supplémentaires concernant les violations de données. Pour retrouver les données volées, nous parcourons les recoins sombres du Web en utilisant diverses méthodes. Une fois les données trouvées, nous utilisons un système exclusif de résolution d'identité pour…

Hallo, Dies könnte eine Browserweiterleitung zu dieser Seite sein, möglicherweise aufgrund von Adware oder Browsererweiterungen. Und wenn auf dieser Seite ein Zertifikat vorliegt, das nicht übereinstimmt oder abgelaufen ist, erkennt die Online-Bedrohungsprävention von Bitdefender dies über die Funktion „Encrypted Web…

Hello @Petersl, We couldn't reproduce this behavior on our end, so my recommendation is to ask the Support engineers to take a closer look, as more information might be required to troubleshoot this. You can get in touch with them by choosing one of the contact channels listed here: State your contact reason, then choose…

Hi, Yes, I'm here if you need me. 🙂

Bonjour @paquitingue, Bitdefender Agent est une partie légitime de Bitdefender et fait partie intégrante de ses fonctionnalités appropriées. Cordialement, Alex

Hello, Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels listed here: State your contact reason, then choose from the…

@Scally what VPN version do you have? If you are using Netgear, do you have the latest redesigned version that includes wireguard as well? If you have Bitdefender VPN and not Netgear, then a reinstall should come with the new version that includes speed improvements. My advice would be to reinstall the VPN and then check…

Hello @DarekWa and thank you for taking the time to bring this to our attention. Your observation has been forwarded to the product developers and the text will be revised shortly. Regards, Alex

Forgot to mention there was another discussion on this topic here: