Alexandru_BD admin

Sorry to hear that @Fid. By the looks of it, we won't be able to get to the bottom of this on the forum, I think it's a task for the Support engineers to handle. You can reach them by choosing one of the contact channels available at the link below and please do share with us your findings, so we may help other users that…

Hello @SemoTech, Bitdefender cannot unpack and then repack e-mail archives which contain the EML files: Bitdefender checks in real-time incoming & outgoing e-mails for cyber threats. It can also identify malware in email databases and email archives kept on the disk, but cannot disinfect threats that are already there.…

Hallo @Ternes, Wenn Sie Ihr automatisch verlängertes Abonnement kündigen möchten, können Sie das über Bitdefender Central tun oder sich an unseren Kundendienst wenden: [email protected]bitdefender.com Wir können Ihr Abonnement im Forum nicht kündigen. Vielen Dank für Ihr Verständnis. Mit freundlichen Grüßen, Alex

De nada Dario 🙂👍️

Hello @ZgzpdiKv8g4YC4 and welcome to the Community! While I cannot pronounce myself regarding the issues you have encountered when using webcam protection and this looks like a task for the Support engineers to tackle, I do have a couple of things to mention concerning the off-topic observations you have made. First and…

Hola @DarioCardenal y bienvenido a la comunidad! En caso de que esté formateando su dispositivo, no perderá su suscripción a Bitdefender, ya que puede reinstalar el antivirus desde la cuenta Central. Puede encontrar más información sobre la cuenta Central y cómo administrar su protección de Bitdefender accediendo al…

Hello @chatmandu, If you believe the software has been incorrectly detected by Bitdefender and this would indicate a false positive, you may submit your findings to our Labs using the form available at the link below: Once confirmed, false alarms are corrected within hours. Regards

Hi @TomH16, Let's see a screenshot of the offer and find out what it says. Do you know SecuriSoft or had any business with them in the past? www.securisoft.com.br is indeed a country partner of Bitdefender, but first we need to make sure the email is genuine. Regards

Bonjour, Il semble que certains logiciels bloquent nos composants VPN, comme quelque chose de vraiment spécifique. Je recommanderais donc également de contacter les ingénieurs du support pour une enquête plus détaillée car il nous est difficile de diagnostiquer la cause première sur le forum en nous basant uniquement sur…

Hello @Gnarf, I'll jump in here and see if I can shed some light on the matter. First and foremost I want to thank @Scott for his initiative and help! Why are there 10 seat versions? - Well, the subscriptions with multiple slots available for protection were designed to be used in the same household and are generally…

🔄 An update has been released for Bitdefender Mobile Security for Android - version 3.3.201.2204 with the following notable change: ✔️Change the accessibility check method part of an ongoing investigation to restart service after power saver disables it on Android

Hello @robsue, @australopitheque, Regarding the situation you have encountered, have a look at this thread here: This can be solved by reinstalling the certificate remotely. Kindly get in touch with our Support engineers to schedule a remote session on the affected device and they will sort this out for you. You can reach…

Hi, This can be solved by reinstalling the certificate remotely. @Fenz kindly await for the engineers to reply on your open case, as they will request for your availability to schedule a remote session on the affected device. Regards

You're welcome @GHM94, I'm glad to hear the information was helpful! 👍️

I have noticed that some websites may not display some of the content when Anti-tracker is ON, due to consent to functional cookies, but this can be easily fixed by pausing the extension for the website in question.

The race was indeed a bit monotonous for the Ferrari fans, but both drivers brought the cars home and the team left Saudi Arabia with 14 points. It's now time to focus on Melbourne.

Hello @Dimitris Koukoulis, When Bitdefender finds an infection on your computer, it usually takes automatic action against it and gets rid of the malware without requiring any input on your side. If after the system scan Bitdefender concludes that the device is clean, no further action is required. As soon as the system…

Hello @popko, Thank you for following up. I understand this can be frustrating and I'm sorry to hear of this inconvenience. Should you wish to obtain a refund for your Password Manager subscription, kindly submit your request by contacting [email protected] and specify your previous ticket number and the reasoning…

Hello @Markoh, I will try to provide more clarity regarding your subscription. The standard VPN version is included by default in your Bitdefender product. It offers 200 MB daily traffic per device and automatically connects you to the optimal server, without having the possibility to change it. You can purchase the…

Hi @judywatson, By performance issues, do you mean slowdown? After installing a security software, the computer may slightly slow down, which to a certain degree is normal. If you notice a significant slowdown after installing your Bitdefender protection, this easy to follow, step-by-step guide will help to speed up your…

Hello @GHM94, Bitdefender VPN can also block unwanted ads on websites you visit. As a bonus, here's an insightful article on how to remove adware from your PC 🙂 Regards

Hi @popko, This may take a bit longer to resolve. I have checked your ticket and it has been escalated to Technical Tier 3 for more investigation. It has been acknowledged that in your case, Password Manager acts as if there is no subscription, even though you obviously have a subscription. Once this behavior is corrected,…

Hello @Microfiche, Are you experiencing this behavior by any chance? Alert Mode means that the Firewall is on alert regarding any internet access with or without the rule. However, the notification should allow dismissal and the mechanism is currently being investigated. You can temporarily disable Alert Mode and the…

Hi, @Gjoksi you are right, our developers could reproduce this behavior and the situation is still under investigation. It has been noticed that, even though the “Remember me” box is ticked, when reopening the browser, the master password is requested again. While it worked for a while after reinstalling the extension, the…

Aiming for the podium in Jeddah in what looks like a very open race, with Charles Leclerc and Max Verstappen having to start from the midfield. Although Leclerc was the second fastest in qualifying, he will start from 12th on the grid having a 10 place penalty due to a control unit replacement. This will promote Carlos…

Hi @TheDGI, Have you already done this and it still requires to login? Regards

Ah, the anti-tracker is such a good tool. 🙂

Yeah, let's see, I'm intrigued by this crash 😁

Hi, Do you also get any error messages? For example 'Downloading one of the installation files failed' or the installation window disappears without error? Have you received confirmation that the installation completed successfully? Does the crash occur whenever launching the product? If the crash occurs after a complete…

Hello @NISHITH, You still have a valid Total Security subscription in your Central account that will expire in 2025. Try to refresh Bitdefender and link it again to the Central account by following @Scott's steps above. If you are getting the message "Unable to connect to the server" when signing in to Central from the…