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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comentarii
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Hello @MaattyyC , Everything will work as before, the agent will run in the background only pop-up notifications are disabled and the agent console. There is no impact to your protection level if you are running on silent mode. Kind Regards, Andrei
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Hello @priven , In order to determine the root cause we would need to involve my colleagues from the Enterprise Support to investigate the logs. Please reproduce the issue and collect the GravityZone LogCollector logs: When you have the logs please open a case as suggested by @Flexx and attach them to it. Kind Regards,…
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Hello @MaattyyC, In order to disable the Endpoint Security Console (EPConsole.exe) you will have to enable Silent Mode and reapply the policy but this will happen for all users regardless of their role (admin or not). You can find this option at the policy level → General → Notifications: If you require further assistance…
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Hello @jcarmo, From the screenshot provided, I see that the last update has completed successfully as shown by the Bitdefender Endpoint Security Tools event log. Next time, when you are notified by the Bitdefender Endpoint Security Tools that the update failed please collect a set of logs () and reach out to our Enterprise…
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Hello @UnderToad , As this is a specific scenario, please reach out to my colleagues from the Enterprise Support Team so we can look into this behavior in more details. I am sure we will find a way to determine the root cause even if it's not possible to run the BEST diagnostic tool. If you already reach out to them I can…
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Hello @JABIT , I am not very familiar with the home product but the GravityZone Small Business Security licensing model is based on the number of endpoints, 30% of which can be servers, as it is somehow expected that businesses have servers that would need to be protected as well, not only workstations. Regarding which…
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Hello @NickPoirier , The main reason why you are not getting the same results as in GravityZone most likely is related to the filtering applied or where you are looking for the quarantined elements. Please ensure that the filters match the quarantine items. Please check the following: Where you are looking for the…
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Hello @arshad , I am assuming that you are trying to install the security agents using a Downloader package that you have created from GravityZone. If this is the case and your internet connects fails at some points, it might interrupt the download process so please try to download the Full Kit as described here: . Also,…
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Hello @arshad , Where you able to review my previous answer and force an update using the update agent task as per ? If you still face an issue after checking the above knowledge articles please open a case with our Enterprise Support team so we can investigate () Kind Regards, Andrei
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Hello @yozyurek , Yesterday, there was an synchronization issue reported as some particular agents where reporting engine version out of date error . This was quickly resolved on the same day, by our engineering team and should no longer appear. I want to emphasize that during this time your endpoints where protected and…
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Hello, At the moment, there is no direct way to send security events from GravityZone to a private slack channel but we have a Feature Request opened on this which is still being analyzed by our Product Management team. Now, I did some research and I found that you can send security events to Slack through a SIEM…
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Hello Mike, Just yesterday the following information was released: so End of Life and Support for Windows 7 is January 2025 but security updates and maintenance releases will still be provided until January 2026. Kind Regards, Andrei
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Hello Mike, This information is not available at this moment but when Windows 7 will no longer be supported it will be announced thorough our official channels. Kind Regards, Andrei
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Hello Mike, Yes, GravityZone modules and features are compatible with Windows 7 as described on our requirements page: Kind Regards, Andrei
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Hello @cdseWil , As @Gjoksi mentioned you will have to reach out to our Antimalware team to analyze the file. You can submit it directly using this link: . Kind Regards, Andrei
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Hello @Guilherme Santos , Can you share your case number with me in private so I can reach out directly to my Enterprise Support colleagues and help with the resolution? Thank you, Andrei
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Hello @MatthewE , Currently it is not possible to create a policy for one of the companies that you manage and give them edit access directly but there is a workaround that you can apply. You can create a policy at your level (Partner level) which will then be inherited by the company. If the Company Admin wants to modify…
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Hello @yozyurek , Bitdefender Endpoint Security Tools is not compatible with Windows Insider versions, in this case Windows 11 24H2. Insider versions are not stable releases and can still have vulnerabilities and bugs that would impact our product so please use one of the official versions for Windows as listed on: Kind…
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Hello @Jimmy Madden , Strictly for blocking the file from being downloaded you can try by adding an entry in the Web Access Control in order to check every URL for this pattern. But you will have to try different combinations as I cannot guarantee that it will be blocked for all websites. Another option is to block it from…
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Hello @MediaS , The reason that the setupdownloader is disappearing might be related to the fact that the download fails at some point. Please also try to download the Full Kit (not the Windows Downloader) and run the installation. If it continues to fail reproduce the scenario and gather a Support Tool Log so we can…
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Hello @devguydavid , From my point of view there are 2 options on how to approach things in this case: You can try to customize your Policy from On-Demand → Scan Settings → External Devices Scan to be less aggressive and maybe limit the archive depth and archive size as well as the file types included in the scanning based…
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Hello @DerpGonk , I have seen this situation on Ubuntu environment when the static IP was not correctly configured. This is not triggered by the GravityZone, it is at the OS level. Can you please ensure that you have set the correct static IP by following this procedure: Kind Regards,
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Hello, AMSI it's just a tool (an interface) that we use for scanning for different types of objects but the detection is owned by Bitdefender so if a file is detected as false_positive or false_negative it is first necessary to be review by the antimalware team and if they consider the detection as false they will update…
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Hello, This question was answered on Basically it's necessary for a license merge by our Commercial Team which can only be done though a support case. Kind Regards,
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Hello @aminnazari-devops , I think this article covers your question . As per our documentation: Antimalware Scan Interface Security Provider scans content at a deeper level using Windows Antimalware Scan Interface (AMSI) integration. Scripts, files, URLs, and others are sent by different services that require a security…
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Hello FlM28, First, I am sorry for answering in English but I do not speak German. You cannot have 2 license keys active with different number of seats for the same product under the same account but these keys can be merged so you will have one that includes the total number of seats. If you have bought them from our…
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I think @Alexandru_BD from the consumer side of the business can provide his thoughts on this topic as he is more familiar than me with the home products. @Alexandru_BD any thoughts on this?
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Hello @Flexx , I have little visibility on the home products but I can say that indeed there is one Malware Research Team and when a file is analyzed for false positive or false negative detections and an adjustment is needed (remove or add a detection), the signature update that includes this adjustment will be applied to…
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Hello @tjones , There is no memory issue related to 7.9.10.392 from what I have checked. We will need the support team to investigate your scenario and identify the root cause. To do this please: Collect a dump of the process (TaskManager → right click EPSecurityService.exe → Create memory dump file) Collect a Support Tool…
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Hello @vbRedJP , @Piotr-OBT , There is a display glitch which has been introduced with the last banner that is supposed to announce the new GravityZone update. Sorry for the confusion created our engineering team is working to remediate this. There is no action that it's necessary to be taken from your side. Kind Regards,