Paul-Robert

Hi, You are most welcome. Since this topic has been cleared up we are closing it. If you have any issues or concerns, please do not hesitate to open a new topic.

Buna ziua, Legat de lansarea Bitdefender 2016, va informam ca produsul nu este inca disponibil pe piata din Romania. Din acest motiv nu exista forum dedicat in limba romana si va rugam sa raportati orice situatie cu acest produs in ariile dedicate. De indata ce produsul va aparea pe http://www.bitdefender.ro/ vom deschide…

Hello all, Thank you for your feedback. We are working on the Bitdefender 2016 product update changelog and a separate topic will be pinned at that time. Thank you for your patience and understanding. The latest build version for Bitdefender 2016 en-US is 20.0.18.1037.

Hi Airstream_Bill, Thank you for the extra details. 1. Please make sure that the Game, Movie or Work profiles are not active when the issue occurs. 2. If the issue still occurs while in Standard profile, or with the profiles disabled, make sure you remove any other security solution that might be present on the PC and then…

Hello Rampant, Thank you for reporting the error. If the issue still persists, in order for us to be able to assist you, please provide us with the exact error message received or with a screenshot displaying the error.

@Charyb: Please login again to Central in the product. The days should be the same in the product and on Central. @cohbraz Please read our response here:

Hello Nesivos, Thank you for your feedback. As far as you can see from the associated ticket 2015091016100004 the issues reported in this topic are now solved, your only concern at the time being about Windows 10 build 10547. As mentioned in this topic , we can't guarantee the functionality of Bitdefender products on…

Hi AirstreamBill, Thank you for reporting this issue to us. To be able to provide you with a proper solution, we would need to know if the Security widget crashes with an error(please provide us with a screenshot or the exact error message) or it simply disappears from the desktop, despite being turned on from GUI.

@sailorvisu The issues reported in this topic were all fixed on our side. Since you also confirm the resolution via ticket 2015091103520001 we are closing this topic. Be advised that you shall receive a warning on your forum account for disrespecting the Bitdefender members from the support team.

Hi all, For those of you who still encounter this issue, we would need the following: 1- A screenshot of what you see on your Internet browser when accessing: https://central.bitdefender.com 2- A screenshot of what you see when opening Bitdefender and trying to login into Central. Thank you!

Hello JackNaylorPE, Thank you for expressing your concerns. Bitdefender 2016 products must be linked with Central accounts. There is no workaround to deploy them over a network, without linking them to Central. This option is available only in 2015 or older products. After verifying your Central and MyBitdefender accounts,…

Hello heterodox, We are sorry for hearing about your experience and to see you go. Your refund request is currently handled via Ticket ID 2015092612190001. You will receive an e-mail from the Bitdefender commercial team in 24-48 hours. If you change your mind and choose to give our product another chance, please let us…

Hello ozziebear Thank you for your feedback. In order to view the notifications click on the bell shaped icon in Central. You also have the option of marking all as read. In regards to the other issue, we are working to solve it asap. As for the expired subscription, please click Switch account on the Bitdefender interface…

Hello, I can see that my colleagues from the Bitdefender commercial team have responded to your e-mail a few minutes ago. Please check your inbox and if you need further assistance please reply to their e-mail via ticket 2015092414190001. Thank you! This topic will be closed.

@Hellblazer This functionality is not implemented yet in Bitdefender Central. It will be available in a future update of the online platform. If you wish to install Bitdefender on another device, simply uninstall the program and the Agent from a current device in your list. The old device will remain grayed out in Central,…

Hello Matt51F1, Thank you for your feedback. After upgrading your operating system to Windows 10, the Bitdefender 2015 icon from system tray disappears. A few hours later a Bitdefender pop-up appears. It allows the UPGRADE to the Bitdefender version compatible with Windows 10. However, since you have already upgraded to…

Hello and welcome to the Bitdefender forums. As per forum rules: http://forum.bitdefender.com/index.php?act...f=400&id=18 topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to…

Hello Diogenes 2009, Thank you for expressing your concerns. Please be informed that Wallet's function is to auto-save and auto-fill credentials on web-sites. Therefore is this module does not work, please post the list of web-sites where it does not work. In regards to SafePay, please provide with more details regarding…

Hello orion_jb2001, Kindly be informed that case number 2015092414190001 has been escalated to the appropriate department, in order to resolve the situation. I will send you an e-mail shortly, requesting a couple of details that would allow us to resolve your request accordingly. Please reply to our e-mail with the…

@ ThisIsJustMe Please take into consideration that this forum is a public place. Keep a friendly and respectful attitude otherwise we will be forced to increase your warning level. Read the forum rules. To be able to offer you or to any other Bitdefender customer a proper solution, we need to have first the data requested…

Hello all, There is already a topic about the same subject here: http://forum.bitdefender.com/index.php?sho...st&p=236794 The discussion will continue in the above indicated topic.

Thank you for posting back your results. Glad to know that the issue is resolved. I will close this topic, but should you have any further issue with Bitdefender please don't hesitate to open a new topic. Hope you have a lovely weekend ahead!