Paul-Robert

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Paul-Robert
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  • Hello NMA, The recommended system requirements for Bitdefender 2016 are: - 2 GB available free hard disk space (at least 800 MB on the system drive) - Intel CORE Duo (2 GHz) or equivalent processor - Memory (RAM): 2 GB as seen: http://www.bitdefender.com/support/system-...ucts)-1471.html Furthermore, Atom processors were…
  • Hello Straycat, Please be informed that we have verified the Bitdefender Central account created with the same e-mail address used to create the Forum account. After verifying the account, we could not locate a subscription for a Classic Line Bitdefender product(Antivirus Plus, Internet Security or Total Security) Please…
  • Hello aloke p, The latest Bitdefender 2016 build is 20.0.19.1099. Please right click on the red B icon from the system tray and select: Update Now. If the build does not match, please go to the Update Events and let us know if you encounter any error.
  • Hi Burgurne, If you are to make a purchase for a Bitdefender Internet Security/3 users subscription, you will be able to activate it on the first Central account, as soon as the fist key expires. At that point, you can install the product on all 3 computers, from the same Central account, thus having the same validity.…
  • Hello DeonC, Please be informed that our Commercial Team has sent you an e-mail with all the necessary information 2 days ago. The assign case number is 2015100213110004. In order to install the 2016 version of our program, please follow the steps from the article below:…
  • Hi AvoTech, Please be informed that the issue has been sent to our Commercial Team via ticket: 2015100716380003. Since the correspondence will contain confidential information, the conversation will be handled exclusively by e-mail. I will proceed in closing the topic.
  • Hi all, If the issue reproduces on other computers, please follow the steps below and send the logs requested in order to have the issue investigated by our development team: 1. Download the attachment from this message, corresponding with the product installed on the device(FW IS for Bitdefender Internet Security; FW TS…
  • Hi Burgurne, Since the requested information is restricted to general view, please send me a personal message with the license keys that you currently own, the e-mail address that you would like to use to create the Central account and the total number of computers on which you would like to install Bitdefender. We will…
  • Hello daniel_asenjo, Welcome to the Bitdefender forum and please accept our apologies for the situation encountered. Our Commercial Department has acknowledged the case and you will be contacted shortly, via e-mail. The case number assigned to you is 2015092914350004. Since the communication will contain confidential…
  • Hello shahram2, Welcome to the Bitdefender forum. Please be informed that the case is currently under analysis. Our Commercial Team will provide you with an official response via assigned case number 2015092913090003. Since the reply will contain confidential information, we will not post it in this topic. In regards to…
  • Hello Todd F, Welcome to the Bitdefender Forum and please accept our apologies for the situation encountered. We are investigating the error at this point and we will get back to you in the shortest time possible in this topic and by e-mail, using the assigned case number: 2015092922040002
  • Hi all, A fix for this error should be released via product update later today or monday morning. If the error still persists, please try these steps: 1. Download (save on your computer) the file bdnc.ipv4 from the link below: https://www.sendspace.com/file/e4mdrp 2. Then restart Windows in Safe Mode and copy bdnc.ipv4 in…
  • Hi arleetel, Please be informed that the 6 months free license keys available at: http://www.bitdefender.com/media/html/60-second/index.html are not limited by the user's location. In order to generate the key, please clear the cache and cookies from the browser, access the link again, enter the desired e-mail address and…
  • Hi KOMTUR, We are very glad that the issue has been solved. Please don't hesitate to contact us, should you need any assistance in the future. I will proceed in closing the topic.
  • Hi DejanMK, Thank you for reporting the error and please accept our apologies for the situation encountered. Please be informed that case number 2015093013050004 has been opened in our support system. The information written here will be sent by e-mail to you also, at the e-mail address used to purchase the products. First…
  • Buna seara, Bitdefender nu poate recomanda unui utilizator extrem de multumit de o anumita versiune(2013, 2014, 2015) renuntarea la aceasta, pentru 2016. Ceea ce putem spune este ca: - pentru versiunea 2015 nu vor mai exista actualizari de build, ci doar actualizari ale bazei de date necesare detectiei de malware si…
  • Buna seara, Din poza atasata, se poate observa faptul ca testul a fost considerat ca fiind esuat de catre acest site, deoarece calculatorul a raspuns ping-ului trimis. Daca nu doriti acest fapt, va trebui sa mergeti la Adaptoare> Tip Retea: Acasa/Birou, Mod Ascuns: Activ, Generic: Activ. Recomandarea noastra este sa…
  • Buna seara, Bitdefender Central este platforma prin care orice utilizator al produselor Bitdefender 2016 is poate manageria subscriptiile. Gama de produse 2016(Windows, Mac sau Android), nu va mai putea fi inregistrata folosind chei de licenta(trial sau platite), inregistrarea produsului prin intermediul subscriptiei…
  • Hi Spiny, Thank you for your feedback and welcome to the Bitdefender forum. We are very glad that the issue has been solved. I will close the topic, but it will be visible to other users, if someone else would encounter the same error. Please don't hesitate to contact us, should you need any assistance in the future.
  • Hello Asela, Thank you for reporting the error and welcome to the Bitdefender forum. The issue has been resolved by our development team, and everything should be okay now. If you encounter any other error, please reply to my e-mail, as this topic will be closed.
  • Hello KOMTUR, Am e-mail has been sent to you about 2 hours ago. Please follow the steps there and let us know if the issue still persists. If you encounter any other errors, please reply in this topic, or to the e-mail sent.
  • Hi, Thank you for your response. Please don't hesitate to open a new topic, if you require further assistance. I will close this topic.
  • Hello Paul, Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there are some active processes running in the background. We recommend you to uninstall other security solutions in order for…
  • Hello Scam and welcome to the Bitdefender forum. I have sent you an e-mail with the necessary information. The assigned case number is 2015093014160005. Please let us know if everything is okay.
  • Hello tudse, Thank you for reporting the error and welcome to the Bitdefender forum. Please be informed that I have sent you and e-mail containing the steps that would allow you to resolve the error. The case number that is assigned is 2015093020160002. Please let me know if the issue has been resolved.
  • Hello shot-bowl, Thank you for your feedback and we do understand your concern generated by the negative feedback present in this forum. However, please also take into consideration the fact that here you will only see users that have encountered different errors. The vast number of users that have successfully upgraded…
  • Hello, Since 2 license keys for 2 different Windows products can't be present on the same Central account, I would recommend allowing the Total Security license key to expire and then add the Bitdefender Internet Security license key. The correct Bitdefender version will then be installed on the PC and it will be linked…
  • @NMA The refund request has been sent to the Commercial Team. Please wait for their official e-mail regarding your request.
  • Hi, Please let us know if the issue reproduces when the Central account is opened using a different browser, or if it still appears after clearing the cache and cookies.
  • Hi mdgboxx, The screenshot shows the login page for Bitdefender Central. Please send us a picture of the error received when trying to login into the account. Also, please let us know if that particular error message still appears after clearing the cache and cookies, or if it appears in all browsers.
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