Can't Install On Windows 10
Hi
I can't install Bitdefender IS 2016:
- Log into central.bitdefender.com
- Click Install
- Installer Downloads
- Run installer (as admin)
- Installer downloads package
- When it gets to 100% it disapears then nothing else happens
- ping bd.bdnc.net gives a response (average 88ms)
http://nimbus.bitdefender.net/ gets HTTP400 (Bad Request) (ping times out)- Also tried with Windows Defender and Windows Firewall turned off
- Device appears under My Devices in central.bitdefender.com
C:\Program Files\BitDefender Agent is created but not C:\Program Files\BitDefender 2016- Running C:\Program Files\BitDefender Agent\ProductAgentUI.exe gives "Unexpected error. Please check that your PC is connected to the internet and try again."
- Pinging the IP address in bdnc.ipv4 (52.28.147.30) gets a response
Help!
Comments
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OK - managed to get it on in the end by logging into the machine with an administrative account, not just running the installer "as admin" from a user account.
If I can leave a message, it's please signpost this stuff better. Potential customers will just bounce off your product. I imagine you've lost quite a few sales due to install troubles on Win10.
Here's what I believe are prerequisites for successful installation under Win10:- Log in as admin, not user account
- Disable Windows firewall
- Disable Windows defender
HTH anyone finding this post
#installation #solved
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Hi Spiny,
Thank you for your feedback and welcome to the Bitdefender forum.
We are very glad that the issue has been solved.
I will close the topic, but it will be visible to other users, if someone else would encounter the same error.
Please don't hesitate to contact us, should you need any assistance in the future.0
