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Blank Central After Install
Hello everybody, As you all may have noticed under Software requirements Bitdefender requires Internet Explorer 10 to link itself with Central. If you're encountering an issue where after installation the Central page is blank, that means you are using a older version of Internet Explorer. Please use the link bellow to…
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Bitdefender 2016 User's Guide
Bitdefender Total Security Multi-Device 2016 user's guide http://download.bitdefender.com/resources/...e-en_EN-web.pdf Bitdefender Internet Security 2016 user's guide http://download.bitdefender.com/resources/...e-en_EN-web.pdf Bitdefender Antivirus Plus 2016 user's guide…
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What Are The Bitdefender 2016 Subscriptions
Starting with Bitdefender 2016, license keys were removed and replaced by subscriptions. To learn more about the new activation process please read this knowledge-base article: http://www.bitdefender.com/support/what-ar...tions-1475.html
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How To Upgrade For Free To Bitdefender 2016
How to upgrade for free to Bitdefender 2016 - this knowledge-base article walks you through the steps: http://www.bitdefender.com/support/how-to-...-2016-1479.html
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How To Install Bitdefender 2016
The steps to install Bitdefender 2016 on your system are available in this knowledge-base article: http://www.bitdefender.com/support/how-to-...puter-1477.html
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Missing Activation Code
I bought (actually renewed) a pack of Bitdefender Internet Security 2016 for up to 10 PCs , 1 year. The email I received from Avantgate to acknowledge my purchase *did not* include an activation code. I called them and the online service said it was resending the registration email. I still have not received it and cannot…
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Bitdefender crash
Every time I try to install Bitdefender free, it automatically crashes without any errors.
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Unable To Reset Password
Hello, I've installed an update of bitdefender (total security 2016) and for some obscure reason it wipes out the previous version including the credentials... sadly I can't remember my passwd. I've requested a new one using the "lost password" link but I never received an email with the link to reset that password... not…
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Ipad Help
Hi, today I purchased the bitdefender total security multi-device and installed it on my laptop with no problems but unfortunately I can't install it on my apple ipad. I would really appreciate any help you can offer as I have spent hours trying to work out where I am going wrong. Thanks
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After 20.0.19.1099 My Product Is No Longer Active !
NICE JOB BITDEFENDER ! I have a 703 day subscription and after upgrading to new version my product is locked !!!! Now ? What i have to do ?!?!?! TNX A LOT ! p.s. Bitdefender Central is not working right now ... nice paid service, very nice.
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Installing Bitdefender VPN requires I uninstall Bitdefender antivirus
Hey .. just tested the waters and upgraded to VPN .. or so I thought. I thought it would be an extra feature on top of my current product.. However, the install required I removed the old product. I then though ok.. it just reinstalls everything.. However Now I find that my normal scan protection is Not installed and VPN…
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This key was already used to generate a subscription.
i have buy Bitdefender total security on-12-05-2021. when i go to activate with key it show me error. request to help in activation and resolve such issue..
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How to save Bitdefender VPN Premium to an iPad Air
I have managed to save the VPN Premium to my uPad Pro but I'am having difficulty saving it to my wife's ancient iPad Air. 1) From the email that I sent to her device, I click on "Download now". 2) I then click "Download Bitdefender VPN". 3) The next screen "bitdefender flowed by a long row of digits". Below this, I click…
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New Activation Code
Good Day After running into software issues I had to reinstall my Windows completely. After reinstalling Windows I had to reinstall Bitdefender also. I received my Bitdefender as a gift from my parents for my devide, yet the activation code received after installing Bitdefender is no longer active. How do I get a new…
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Licence key
How I merge my current & new product keys? Procedure please.
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Activation Issue
I bought bitdefender total security for 3 devices. Can I use the single activation code for all 3 devices which I think it should. Using it to activate on mobile says it is already being used. Please advice. Another question: One system crashed where I had installed Bitdefender. Can I use the same on another system? Thanks…
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Installing on new laptop.
Hi, within the next two weeks I hope to have a new laptop. I have Bitdefender installed on my present laptop. Do I completely install from this laptop and then install in the new laptop. Will I have to download again from the Bitdefender site Regards, Patrick Ahern
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Desinstalar Bitdefender free
Preciso desinstalar a versão free do Bitdefender para instalar a versão Plus e não estou conseguindo. Baixei o desinstalador próprio no Site do Antivirus e não desinstalou, apresentou erro.
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Bitdefender Trial
I have a 90 day trial installed, only used for 1 day but have to do a system restore due to a problem with my PC. This will uninstall my Bitdefender trial - will I be able to reinstall it from Bitdefender Central, I only have trial installed on 1 device.
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Lifetime Edition 2016
Hi, I have a Lifetime Edition purchased in 2016, I received a message that the licence is not valid anymore How to renew it ? Thank you
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Unable To Connect To The Server
Hi, since Friday evening I'm trying to install AV Plus 2016 on my Computer ( Windows 7 Ultimate SP1 64bit) but every time the Setup installs Total Security instead. I've used the installer from the Central and from here :How To Install Bitdefender and other sources... It always ends with this: When I try to login trough…
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Region Problem
I have 2016 Total Protection global cd-key . But I can't activate because of the region problem . It says "This code is restricted in your region and can't be used to activate a subscription on your account. Please contact your vendor for more information.". After that I talked with live chat . I gave them my cd-key and…
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Solved Outlook Add-In Block
Problem started with Bitdefender 2015 and continued even after installing 2016, both Internet Security. Also started with Office 2013 and continued even when upgraded to 2016. Windows 8 AND 10, problem continued. Add-in box for Bitdefender Antispam would not stay checked. When you shut down Outlook and reopened it, box…
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"UNEXPECTED ERROR" Bitdefender central error
Hello, i cannot able to sign in using bitdefender central, in order to activate my bitdefender total security 2016(64 bit). I tried every solution in this thread : /index.php?/topic/68230-unable-to-connect-to-the-server/&do=embed"> which includes uninstalling and reinstalling using proper methods, copying some files in to…
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Installation Impossible Because Of Kaspersky
Hi, I have just bought BD Antivirus Plus 2016. It fails to install because of a previous Kaspersky installation. What I have tried so far (and for the last 2-3 hours): - Deinstallation via "Programmes and Features"; - Kaspersky removal tool (several times including reboots); - Bitdefender removal tool (several times…
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No 30 Day Trial?
I just installed BitDefender Total Security 2016. How is it I register an account, and just install this on a fresh install of windows 10, and get no 30 day trial??? First time, today, never used this email!! I wanted to see if this was better then AVG, or Kaspersky (I like kaspersky) Am I being mislead? Deceiving…
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family pack 2016 device limit exceeded with one device in subscription window
Bought Family Pack unlimited devices 2 years. loaded on to first windows 10 laptop and when I tried to load onto another windows 10 laptop my subscription status showed the first laptop but under the second laptop it said device limit exceeded. Can' load to second laptop.
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"your Browser Is Not Supported Anymore" Trying To Login With Google Account To Activate New Install
I have a 3 PC license for IS 2016 and currently have one machine activated. Trying to activate a win8.1 laptop. Used the install package from the email I got when I first purchased the product. Originally set up the account with my Google login. Clicking on the grayed out B icon in the system tray brings up a form to…
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Subscription Has Expired But It's Not
Having had a subscription showing as 228 days remaining and then overnight to state that my subscription has expired what is going on!!! I've raised a support ticket 2017020421380005 , but as expected nothing from customer service.
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How Can I Purchase & Activate Without Adding Time To Subscription
I just got a new computer and need to install BD. When I purchase another license, all it does is add time to my current subscription which cannot activate the new device because all 3 devices are already taken. I really need to get some protection on the new laptop so if there is no way to add a device to my current…
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Bitdefender Total Security 2016 Takes Ages To Install
Hi Bitdefender friends, I am trying to download and install BD total security 2016 but it takes a very long time to download the package and install! Why does it take so long? Is there anything we can do to improve it? There is no offline installation for 2016! This is a very annoying proccess indeed.
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Refund request after unintended auto-renewal
Hi, I have been following up over chat and multiple e-mails with bitdefender and avangate, for cancellation and refund. No action from the bitdefender support or commercial team, except for the mail stating that they have been working on it. Auto-renewal was unintended and it was done for 4 times more money, when there was…
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2015 Expired, Installed 2016 30Day trial, Not able to activate 1yr
Hello Team, I am using bitdefender from past 4 years. I had bitdefender total security 2015 and it got expired few months ago. Now I purchased 2016 online. I got the product and I got the activation key as well. I downloaded a trial version of 2016 and tried to activate by clicking I have a activation code link. When i…
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Doesn't Install
So, here I am with another problem! As you guys instructed me, I used the Uninstall bitdefender tool to unistall the bitdefender agent and yes, it worked. Yay! But the problem is when i try to re-install the bitdefender from the disc, it shows up the install windows and when i click 'install' nothing happens! The mouse…
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Received receipt but no key
Hi there. Earlier today I renewed my subscription and only got a payment receipt in my email. I thought maybe there transaction didn't go through but the credit card company says it did but I still see no product key in my email or anything along those lines. I was playing around trying to see if I could get it to work but…
