"UNEXPECTED ERROR" Bitdefender central error

Hello,

i cannot able to sign in using bitdefender central, in order to activate my bitdefender total security 2016(64 bit).

I tried every solution in this thread :

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which includes uninstalling and reinstalling using proper methods, copying some files in to bitdefender folders in safe mode, but these steps didn't work for me.

i'm on a laptop using wifi , i cant go for a cable internet , so please send me the solution for wifi.

The error dialog and the results obtained for the command prompt commands ( ping nimbus.bitdefender.net and ping bd.bdnc.net) are attached below.

590813943d2a6_bderror.PNG.de973080a9553d80673cef8163311313.PNG 590814e90728c_cmdping.PNG.dc5cdbaaf1624a647e16fce80f8235da.PNG

please let me know the solution for this problem ASAP,

Thank you.

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Comments

Sorin G.

Hello,

Please follow the steps in the article below to upgrade to the 2017 version of the product ensuring you download the latest Agent and you have a stable internet connection.

https://www.bitdefender.com/support/upgrading-to-bitdefender-2017-on-my-computer-1711.html

I would personally advise running the Bitdefender uninstall tool to clean the machine first http://www.bitdefender.com/uninstall