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internet security key not working
I bought an internet security 4 user 2 year licence from an authorized dealer but the activation key doesn't work. what can I do?
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Error with the Activation Code
I bought Bitdefender Internet Security and I tried to activate it but it showed an error. I thought the Antivirus was going to give me a year of relief but now it's just going to work for 30 days ! Help.
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Refund
Hello, I have been trying to get a refund for approximately two weeks now. My ticket number is 2016111811310001. I have made phone calls, used live chat and sent many many emails but still I have not got a refund. They offered me 1/2 price or two years for the price of one but I simply request a full refund. I have not…
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How to activate deleted total security 2016
I purchased Bitdefender Total Security 2016 from South America where I live. So I downloaded it. It was valid for 3 PCs. Now I am going to totally erase my Operating System drive (C:\) and System Reserved Drive (E:\) and replace the whole disk by another one. I still have 118 days left on Bitdefender. This was a download,…
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Bitdefender Modules Deactivated?
Hi everyone, I seem to have some problems with my Bitdefender recently, and couldn't find the solution online. I subscribed to Bitdefender Antivirus Plus in early 2016, and did not have any issues with it. However, recently, i noticed that the menu button disappeared, and the modules seemed to have been deactivated. Please…
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Total Security Multi Device: no internet after installation
After the installation of Total Security Multi Device on several WINDOWS PCs with WINDOWS 7 and WINDOWS 10, the internet connection (via web browser) is lost (after the required reboot). Internet connectivity is available and also reported so within the network connectivity status of WINDOWS. All information I have…
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Refund help
I purchased BitDefender last weekend but made an error and ordered the wrong version. I opened a ticket within a day or two of the purchase of requesting a refund and was issued a ticket number, but it's been 5 days since I requested the refund and I've had no response at all. Hoping someone on the forum from the support…
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Bitdefender Installation process
Hi There everybody i am just a newbies in these forum. please advise me what to do or do i only need to wait until it is 100%. its been 3 days already since i am doing this. thanks and more power.
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Can't even start to Install
So I formatted my computer yesterday and after my graphics driver, Bitdefender was the first thing I was trying to install. I download the installer but after running as admin I just get the loading little circle next to my mouse arrow and it just stops. I can't get this thing to start. I've tried using the uninstaller and…
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Internet Security 2016 3 PC license device counter
Good day, I am using a 3 PC Internet Security license. The device counter now displays 3/3 when only 2 devices are protected. After previously removing the 3rd device I cannot add another one now. How is it possible to reset the counter? Thank you.
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Bitdefender Antivirus Plus 2016 on company's laptop
Hey can i buy Bitdefender Antivirus Plus 2016 and install/use it on 2 company's laptops ??? or some business license is needed with many unnecessary options i "need" simple antyvirus
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Update from Antivirus Plus 2016 to Antvirus Plus 2017
I have a License still valid for almost a year and run the Antivirus Plus 2016. How do I update to the new 2017 version of Antivirus Plus ?
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Bitdefender AV Plus 2017 installation
Hi, I recently re-newed my BitDefender Antivirus Plus 2016 (3 PC´s - one year) and today I discovered that the new 2017 version has been released. So the questions are: 1.- Am I entitled to get it for free? 2.- Is it going to be "deployed" and downloaded via the normal UPDATE process? 3.- If not, is it possible to install…
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Need bitdefender total security 2016 install file
I had the unfortunate experience where I had to uninstall Bitdefender total security 2016. I have about 500 days left on my subscription but I can NOT find the file that will allow me to reinstall the Bitdefender total security 2016 program. All I can install is Bitdefender total security 2017. Can anyone point me to the…
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Cant Install Bitdefender In Windows 10 Build 1607
I have problems installing my bitdefender antivirus in windows 10 version 1607, it fails when I try to download the antivirus, I have followed all the guides to fix the problem, replacing files in bitdefender agent forum in safe mode, cleaned everything with the tool, disabled windows defender and windows firewall,…
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Post has been deleted, why???
I posted a issue yesterday. Had 8 vieuws and 0 replies. Checking this forum I noticed that the post has disapeared no reason given. I like an explanation please!
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Refund
I purchased BitDefender last weekend and decided within the first hour that it wasn't going to work. My browsing bogged to a standstill and there was lag throughout the system. I am not interested in tweaking my system to get BitDefender to work well, I want a turn key product. I opened a ticket within the hour of…
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Ts 2016, Wrong Number Of Licenses After Deinstallation
I have Total Security 2016 multi device (licenses). I'm from germany. I post here, hope getting faster response than in german forum. I had 5 devices installed (Laptop, PC and 3 virtual machines). After installing Windows 10 1607 i removed all licenses in Bitdefender central. After installing 2 devices, Bitdefender central…
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File Vault Disck Driver From Bdcore
Hi everybody, does anybody knows why this driver bdvedisk.sys is NOT loaded by BD Repair and What does it do? Thanks Sergio Mas
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Support Page Not Submiting Nor Chat Or Email
Hello I have tried to enter this problem on the support page, the submit button is not working and the chat,email,forum, buttons are not working also. You have charged my CC card 3 days ago before my product expired. I was not giving the chance to take the offer nor did I approve the the 89.95. Now my product has expired.…
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Renew Or Convrert (Huh?)
I’ve been using Bitdefender for several years now. About a year ago I upgraded to 2016 Multi-device. About a month ago my brother got a new computer and bought Bitdefender 2016 Multi-device not knowing that I was already running it. Ok, now my license expires in about a month and I was wondering if I needed to renew my…
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Having Trouble With Downloading And Installing Bitdefender Total Security 2016
I bought a Bitdefender Total Security 2016 DVD a few days ago, although I am having trouble with installing it. After putting the DVD in the PC, it gives me the option to click on 'Install'. When I click on 'Install', it starts to download. The download gets to about half way and then I get a message saying that there's no…
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Subscription Cut Short
My subscription is not due to expire until the 12th of September but it is showing as expired. I have purchased a new activation code but I am not willing to activate it until my subscription is rectified. Also, as my subscription is showing as expired for the last 3 days I would expect to get these 3 days added to my…
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Bdis2016 And Windows 10 Anniversary Update
I wish to attend to the Windows 10 Anniversary update as cleanly as possible. My thoughts are: 1. Uninstall BDIS 2016 from Windows 10 2. Perform the Anniversary Update 3. Install BDIS 2016 again. Is this a recommended procedure ?
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Msi For Antiransomware?
Hi, I see that there is an EXE for BD Antiransomware, is there a MSI as well? If not, can someone create one? Thanks.
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How To Install 2016 Total Security Multi-Device On A Vista Pc?
Hi, My subscription expired a couple of days ago, and I purchased 2016 Total Security Multi-Device. The main computer I use is using Windows Vista Home, and I am unable to install the 2016 on it. In the instructions for installing 2016 on a XP-Vista machine, it says on step #4- "Click on Get compatible version here".…
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Download Link For Bit Defender Products.
Hi all, I'm Vendor and new to Bit Defender family. We are facing problem with the download. On Bit Defender website there is option to download the Agent which will later on download the required file to install Bitdefender protection(2016). Is there any option available to download the Bit defender Setup file(offline…
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Ransomware Does Not Turn On
Does anyone else have an issue starting Ransomware? I have 2 Windows 7 computers (Windows Home Premium and Windows Pro which is relatively new) and on both computers, I cannot turn on Ransomware. Clicking on the x or the box beside it doesn't do anything. It just stays greyed out. I never tried it until about 1/2 a year…
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Rebuilding A Crashed Computer From A Power Surge.
My motherboard and hard drive were destroyed by a power surge. I have rebuilt my system and need to download and activate the remainder of my 2016 subscription. Thanks in advance.
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Convert 2015 Is Keys To 2016
I have purchased Internet Security 2015. Its for 3 year 1 pc for my 2 computers. Need support to convert them. Can someone help? - Koushik