Ts 2016, Wrong Number Of Licenses After Deinstallation

Frank Ludwig
Frank Ludwig
edited September 2016 in Install & activation

I have Total Security 2016 multi device (licenses). I'm from germany. I post here, hope getting faster response than in german forum.

I had 5 devices installed (Laptop, PC and 3 virtual machines).
After installing Windows 10 1607 i removed all licenses in Bitdefender central.

After installing 2 devices, Bitdefender central shows that all 5 licenses are used for 2 devices! Now I cant install any more device.


Yesterday I opened a support ticket and hope support will correct my license counter in Bitdefender central.

Has s.b. had/have similar problems?



Regards,
Frank



post-204592-0-91313000-1473241407_thumb.jpg

 


Edit:

I got a mail from support: I should delete all devices in my Bitdefender central account.

I Replied that this doesn't solve the problem that 3 more licenses are used than devices are installed.

 


Next reply from german support:

my problem is forwarded to the spets. They will contact me soon.

Support responses quickly.

Comments

  • Sorin G.
    Sorin G. ✭
    edited September 2016

    Hello,

    Your subscription has right now been refreshed, let me know if everything is okay now.

    Please in the future provide us with your ticket number.

    Active Devices: 0

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