Refund help

h11jbo

I purchased BitDefender last weekend but made an error and ordered the wrong version. 

I opened a ticket within a day or two of the purchase of requesting a refund and was issued a ticket number, but it's been 5 days since I requested the refund and I've had no response at all. Hoping someone on the forum from the support team sees this and helps as I'd prefer not to go down the route of asking my credit card company to reverse the transaction. My ticket number is 2016103109460002

 

Thanks

James

 

Sorin G.

Hello,

 

Since you opened a ticket the support team will handle the case.

Commercial requests have no place on the forum due to their nature and privacy requirements.