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Activation Following Trial
I purchased Bitdefender Total Security 2016 online at http://www.bitdefender.com on April 03, 2016 (processed by Avangate). I completed the trial before attempting to activate my subscription. When I try to activate, I insert the activation code and receive the following message, "This key was already used to generate a…
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Bitdefender Wallet Firefox Extension Fails To Install
Hi, I've installed Bitdefender Total Security 2016 without encountering any error messages. Every part of the software is working ok except the Bitdefender Wallet Firefox extension. It is enabled in the Password Manager settings. The extension is not present in the Firefox Add-ons Manager. The only message from Bitdefender…
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Bitdefender 2016 Gui Doesnt Load On Windows 10 Boot.
Could you please halp me with this issue, I see some services running at the startup but gui is nowhere to be found, i need to run it manually for it to work. Should I be concerned by that?
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Bitdefender Turned Off And Won't Turn On
I have Bitdefender Antivirus 2016 and the last few days it's always turned off. I try to turn it on either by Windows action center, or by Bitdefender settings and nothing happens When i try to repair or reinstall it i get an error message "HTMLayout.dll is missing" Does anyone know how to fix this??
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Reinstall Bitdefender In Changed Os
Hi, im changing Operativ system, how can i reinstall bitdefender in new OS whitout lose my licence?
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How To Remove Safepay
Safepay pops up even if I tell it not to, for all banking sites and or the specific site of my bank. I want to remove it, but I can't find proper instructions to remove Safepay. Some tips point to Control Panel Add/Remove Programs, but Safepay is *not* there. Some tips point to configuring the application using the widget…
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Unable Install Bitdefender Total Security 2016
From before I used 2015 version and not upgrade to 2016. Today, I build a new computer and try to install 2016 version on fresh installed windows7 64 bit. The agent downloads package but after finish, window prepare installing start for a few mins then close, nothing happen. It happened for several times, I downloaded…
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Old Kaspersky Blocks Bitdefender Installation
I know this has been posted before but I've tried the suggestions and it is not helping. I had kaspersky Internet Security 2015 and used the standard Windows uninstall process to uninstall it and now I can't install bitdefender Internet Security 2016. I've done the following: 1. run the kaspersky uninstallation tool…
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Paid For Two Total Sec
Hi I recently paid for two Total Security's. I received two Activation Code's. First question: Does each person have to register with their own email addresses? Or use the person who paid for them. Second question: Since I paid for two that means it covers 6 pc/laptop. Three of my picks to put them on need it now. But my…
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Bitdefender T_Security 2016 ( Not Install !)
Hello I Hani Alhothali Have purchased the program (Bitdefender Total Security 2016) the problem : Before you have a program of East installed on my computer and deleted the program through private removal tools delete it, but show me this message when you install a program (Bitdefender Total Security 2016) the message :…
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This Key Was Already Used To Generate A Subscription
Last night I purchased Bitdefender Total Security Multi-Device 2016 and when I try to register my purchase using the emailed Activation Code, I get the message "This key was already used to generate a subscription." I have Bitdefender Total Security Multi-Device 2016 but it is showing me I have a trial version. What steps…
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Xp Functionality
Can anyone tell me if Bitdefender Total Security 2016 is still installable and operational on Windows XP? OT) I tried to register in this forum several times with various something@something.cz e-mail addresses, but I never got the e-mail address confirmation message. After that, I tried to register with a GMail address,…
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Bitdefender Icon Greyed Out
Hello, Install of Bitdefender Total Security 2016 went OK, except that the icon in systray is greyed out. About shows correct info. Show does not show anything. Double-click on Bitdefender icon on desktop ("C:\Program Files\Bitdefender\Bitdefender 2016\bdagent.exe" /seccenter) does not start anything. Any hints ?
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Licence Activation Complete Mess
For years now I use Bitdefender Internet Security on all my PC and devices. My last renewal was for a 3PC / 2 years licence. Then two weeks ago I wanted to renew my daughter's licence which was 1PC / 1year. I was unable to activate it possibly because she lives in Italy and the licence I renewed with my name was not valid…
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Subscription Count Down?
Hello, What time does the subscription begin before moving into the next day? because it seems the countdown is little too fast. For example I get on my computer @ 5am and it has 694 days left and when I come back @ 12hrs later its @ 692? Can someone clarify the format of the countdown please. Thank you very much!
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Not Work.
I decided to buy total internet security last december, It worked great until about one or two months ago. It doesn't work. I submitted an infinite numbers of support request via ticket. It was absolute stupid that EVERY time I received the same stupid bot answer: "try to tell us how can we help you ecc...". So the problem…
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Bitdefender Wont Install?
Im a new user of Bitdefender and purchased a 1 year subscription for Bitdefender internet security 2016. Im having issues installing the program, I can download it but it wont install. I open up the downloader, it downloads the content and then just disappears without a UI installation popping up or anything.
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Bitdefender Installation Problem With Microsoft Security Essentials Are Detected
After Microsoft security essentials has been removed, and no entry is more present in register. The bitdefender installation program stops working by the following message> ... unable to remove the Microsoft security essentials... Plz help to install this antivirus after two dyas otherwise plz help me to make a refund…
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Waste Of Time
Well what a complete waste of time and energy. Is this industry composed of Companies that take money to make your life a misery. I refuse to call customer services and listen to more canned music and some ###### telling the that 'call levels are unexpectedly high'. If you made a product that worked it wouldn't be an…
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No Download Of Product
I ordered Bitdefender Anti-Virus 2016 online and then got a email message telling me to go to a 3rd party site to download and activate. The site, Avengate, did not have any reasonable portal to navigate to find my product. Have you any suggestions or do I just cancel and get a refund.
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Activation Issue
Hi, I bought a new PC recently and I decided to get Bitdefender Internet Security 2016. However when I tried to activate the product I get told I have an invalid key. Please help!!!
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Activation Issue
after I bought the new total security 2016 I made a new account with the same e-mail as an old one but it seems that it automatically renewed the license on the old one and it now gives me a message that the activation code is already used what should I do ?
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New Account - Can't Login To Bitdefender Central
Just purchased BD Antivirus 2016. Was able to create my BD Central Account to register my license, download and install BitDefender, but when I try and log in through Bitdefender it tells me my email or password is incorrect. I thought maybe I typoed my password (twice) when I created the account (rare, but does happen) so…
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Can I Buy Bitdefender Ts 2016 Key To Activate Bitdefender Ts 2015 ?
I mean I want to use bitdefender total security 2015 how can I buy a key for that ? on your website you sell only the 2016 versions ?
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Using The Subscription Code For Bis 2016 To Activate Bis 2015
Good evening. I currently using Bitdefender Internet Security 2015(1year/3pc's license) optimized for Windows 10 on 3 machines running, obviously, Windows 10 and I am about to renew my license and upgrade to the 2016 line(1year/3pc's). Because one of my 3 machines doesn't meet the recommended system requirements for the…
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After Install Bts-2016, Bdfndisf Not Exist
After Install Bitdefender Total Security 2016, BDFNDISF.sys does not exist in the folder, and I have an error on "Controllers not Plug&Play" - BitDefender Firewall NDIS 6 Filter Driver. I tried install twice, with no success. You can see the attach. ... drive is not present, not working correctly, or it haven´t all…
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Cannot Migrate License Key From Bd Is 2015
I have a 3 year license with BD IS 2014, and I was using BD IS 2015 without problem with the same license key. I have now upgraded to BD IS 2016, but Central is not accepting my license key, and is asking me to contact support. Please help.
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Does 'device' Include A Computer Or Pc
Hi Can you please advise me if the word 'Device' includes Computers, PC's etc ? or is it only limited to devices such as Mobile Phones, Tablets etc ? Thank you.
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Bitdefender Stopped Working Due To Email Confusion
Renewed my subscription on 17 December 2015 (BitDefender Internet Security 2016), uninstalled my 2012 version (am buying 3-year subscriptions)and installed the new version without a prob, alo was able to activate the product. Now, on 22 March, I all of a sudden get a message from my BitDefender AV that I need to log-in to…
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Not Receiving Install On Other Device Emails
Have Total Security 2016 installed, unlimited devices license. Choosing the Install Bitdefender option in Bitdefender Central, then On another device, I am not receiving the emails. I have tried numerous times and to different email addresses, also checking spam folders, but have yet to receive one after several hours. I…