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Comentarii
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It's not jammed. It might appear to be if a download got corrupted/timed out and needs restarted, low disk space or memory conditions and in general limit conditions Obviously I don't know if you did not really hit a bug, I cannot exclude that. Retrying usually solves a particular issue that might occur at some point.
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@MindfulTally Are you updated on the latest version 27.0.30.140 ?
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Both problems are fixed in the 27.0.30.140 version.
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In the cases when our driver (bdprivmon.sys) is blocking the access to the camera in Windows Camera App, it appears a message about lack of permissions, not an error regarding webcam does not exist. If the Webcam Protection is stopped and the product is updated, the bdprivmon.sys driver should not be in memory already, so…
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Not yet, but I just asked the guys doing the camera integration. I am not sure this is caused by our product, though.
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Reported to the guys owning the module. You caught us in a middle of an update, but sometimes during the next week they will probably get back.
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Cela résoudrait effectivement les deux problèmes. Faites-moi savoir comment cela a fonctionné.
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Je vais essayer cela également, dans l'espoir de reproduire un environnement aussi proche que possible du vôtre, merci.
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J'hésite à vous recommander de désinstaller Omen Gaming, si vous l'utilisez, et je ne voudrais pas que vous l'empêchiez de le faire à cause de ce problème. Si vous ne l'utilisez pas (du moins pour le moment) et que vous ne pouvez pas utiliser Safepay, oui, il serait préférable de le désinstaller (et peut-être de le…
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The safepay settings not persisting across reboots issue fix was released in version 27.0.30.135.
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Thank you for understanding. And I will continue to push, not for any reason but at the end of the day we need to constantly improve. (End of mini-rant).
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Ok, so it is indeed the notification from Safepay. And in the main interface if you go in Privacy - Safepay - Settings - Settings, the Safepay notifications is set to OFF or is still ON? Maybe the value did not get saved for some reason, can you try to set it to ON and then to OFF and let me know if this still manifests?
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It is possible, but the entire set of tests should be run anyways. If that would go in two separate steps, it will result in two complete test sets run, which will take twice as long. Anyways, this is outside my control or involvement - the fixes and testing are done by another set of guys - all I can do is to stress them…
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Yes, you are right. Asking about the status I received back this answer: "The problem is know on protection team, an EFX (emergency fix) will be released with both issues (scan + default settings) when is ready". So, while I cannot give you an exact date, the EFX is in preparation and it will be released asap.
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Just to be clear, the fix is regarding the autoscan settings not being correctly persistent across restart.
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Updates: a fix was done and tested, and an update will follow shortly.
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Can you post a picture of such a notification, please? It can be also a notification from VPN and I want to make sure it is indeed the one from Safepay.
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Will do. I will ask the QA guys to allocate extra effort on this and to test it on all the product types, as well as switching from one to another.
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The issue regarding settings was fixed and will be available on the next update. I was referring to the USB flash drive comment.
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Je suppose que les notifications sont activées et je vois qu'il y a les options (a) Dans l'application + le bureau (b) Dans l'application (c) Bureau (d) Désactivé. Ma première idée serait que l'application s'exécute (en arrière-plan ou non - je n'ai pas trouvé d'option pour s'exécuter en arrière-plan sur mon installation),…
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The issue has been already fixed and it will appear on the next update.
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J'ai essayé de reproduire le problème sur un ordinateur de test, en installant la dernière version d'Omen Gaming avec Bitdefender Total Security. Je n'ai pas reproduit le problème. C'est peut-être autre chose lancé par Omen Gaming et non Omen Gaming lui-même qui interfère avec Safepay. Je continuerai à enquêter (j'ai…
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Seems these are new issues to investigate. Forwarded to the appropriate colleagues. About the settings not persisting, I know it was fixed, but perhaps is something specific to AV Free - asked the team to try to reproduce and come back with an answer.
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The settings not persisted across restarts (and therefore silencing the notifications were affected) is now fixed and it should be on the last update.
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Simply, looks like a bug. I don't know in particular this initialization code, but it looks something is not reading status/initialization properly aand the interface remains in a pending state. Forwarded to the appropriate guys right now.
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Je ne suis pas sûr de l'interaction entre Omen Gaming Hub et vos autres jeux. Pour le moment (jusqu'à ce que nous puissions trouver un correctif ou au moins un avertissement), la seule solution acceptable, je pense, est de fermer (et non de désinstaller) Omen Gaming si vous avez l'intention d'utiliser Safepay. Je sais, ce…
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Not yet. I forwarded to the appropriate guys at that time, and AFAIK it is scheduled in the future. But I don't know exactly when, I just sent a new email asking for an update.
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Cela aide sûrement. Comme je l'ai dit, un problème a été ouvert pour que je puisse enquêter et tenter de reproduire le problème. Je poserai d'autres questions dans un avenir proche pour essayer de diagnostiquer (et éventuellement de résoudre) ce problème.
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Il semble qu'il existe une application qui change de bureau (sans demander) - Omen Gaming Hub. (Pouvez-vous confirmer si cette application est en cours d'exécution lorsque vous rencontrez le problème dans Safepay? Il s'agit probablement d'une application en arrière-plan - ou du moins exécutée au démarrage de Windows). Les…
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Permettez-moi de vérifier auprès de mes collègues du support technique les détails de votre dernière conversation avec le support technique. Il y a peut-être là un détail que nous n'avons pas remarqué.