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  • SSL has been reenabled on Chrome AFAIK.
  • Well, I think it is a combination of factors. SSL interception is now off for Chrome and Firefox (I have to re-ask the team handling SsL scan again to be sure) for reasons outside Safepay. We (Safepay team) are in the process of finding an alternate, more standard solution which will not involve heavy techniques and - most…
  • i use a vpn and open dns but the issue is solved it was due to bd internal server maintenance. Glad to hear the issue is fixed, thanks for the update.
  • can't connect to any site with safepay Error ERR_NO_SUPPORTED_PROXIES(336): There are no supported proxies in the provided list. Is it only me experiencing this and can anyone here help? This is probably signaling that you are using proxy in Safepay, but the proxy is not recognized or not properly configured. For me it is…
  • Hi Cristian, Unfortunately it's not a password issue. I saved the password to a password vault - I'm copying and pasting it from there, and can see that the password in the vault hasn't been updated since the day the vault was created. (I know I copied the password from the vault and successfully opened the vault on the…
  • Hi Cristian, Thanks for the quick reply. Just to clarify - I'm actually still running Bitdefender 2015, not 2016, although the OS has been upgraded, and the licence key has changed (the initial key was for 1 year - the subsequent key (i.e. the one currently activated in the product) is a 2 year subscription for Bitdefender…
  • Thanks for the update Cristian. Any chance that if I uninstall my current BD Internet Security 2015 v.18 and install the v.19 build (which I have downloaded) that would correct the problem? Guess the only way to know is to do it. I'll probably just standby until your testers come up with a fix. Well, it has been reproduced…
  • Yes! It will be good! But I wrote already in your Support Center and suggested to use Downloads folder as default for Safepay. Although your variant is nice too! Issue ticket already created. I already talked with the management and the improvement will make it to development (not sure 100% in which form, directly in…
  • I hope Bitdefender Team will change the defaul folder to the Downloads and Safepay won't create a new folder anywhere... This behavior is by design. Safepay creates this folder at startup. Since you said you don't use Safepay to download, I will submit to management the idea to create the folder only when it needed (and…
  • Hi, It seems that since my PC updated to a newer version of Bitdefender (following the update from Windows 8 (Pro 64bit, English) to Windows 10), I've been unable to open the BVD file I created in the earlier version of Bitdefender. The BVD file was created under an earlier version of Bitdefender Total Security 2015…
  • Thanks again for the info and advice. Guess I'll wait a bit and see if BD comes up with an easier fix than doing the uninstall old/install new version drill. Not a huge deal since I don't really have that many bookmarks. Just surprising that this issue was sort of dormant until I rattled the cage a bit. I do appreciate…
  • It seems that the testing team hit a case when the issue does reproduce. We move this to development team in order to investigate further. Cristian
  • I just opened a ticket myself to testing (not sure if support did it as well). We are looking into this today and will post back findings. Cristian The testing team just verified and the issue cannot be reproduced with Total Security, both latest version and the version mentioned above. We are checking right now also with…
  • It is now January 2, 2016 and there does not seem to be a fix from you folks at Bitdefender to correct the problem of not being able to delete or edit Safepay bookmarks. Please respond with a status report on what is being done to solve this problem. I just opened a ticket myself to testing (not sure if support did it as…
  • At my Royal Bank site (http://www.rbcroyalbank.com/online-services), I am unable to get Hot Spot Protection. I have opted for HSP to be ON in my settings. Why is this? I am using Firefox as my Browser, if this makes any difference, but it didn't work under Internet Explorer either. I should add that it worked just fine up…
  • Also, is it possible to SCAN and SAVE TO DOCUMENTS something that is Bookmarked? For this one I am not sure how this should work. Bookmarks are not documents, but web shortcuts (simply URL addresses of websites you visit often, and you trust). Would you like these shortcuts to be saved in such a way that they should be…
  • I do not understand the instructions for Bookmarking while in Safepay. Could someone please explain them, at a kindergarten level? Also, is it possible to SCAN and SAVE TO DOCUMENTS something that is Bookmarked? Bookmarks fulfills two roles on Safepay, one being the facility to quickly access a website just by clicking the…
  • If you move the mouse over the top right of a bookmark, a x sign should appear. Pressing it will delete the bookmark. Cristian
  • I don't think is a Firefox extension, since the web traffic is intercepted below Firefox. I assume the website is using https. Can you post the address you were trying to open? Cristian
  • Could be this problem caused by the Windows 10 cumulative update? The problem - if this is the one - is documented also here: http://answers.microsoft.com/en-us/windows...506f549d?auth=1 http://www.windows10forums.com/threads/win...shut-down.1012/ http://www.tenforums.com/general-discussio...ot-enabled.html…
  • Seems to have started yesterday, was working ok until then. In safepay, I get to the PayPal login screen. As soon as I start typing my username in the credentials text box, mouse pointer changes to wait icon, safepay freezes (along with everything else), then greys out. Stays like that for 1-2 minutes, then crashes and…
  • This describes Safepay as part of BitDefender Total Sec 2015 Dear Bitdefender, Recently, I had a ticket made, because one of my banks (in the Netherlands) shows me: you are using an outdated browser (when I am using safepay). This is rabobank.nl . The browser identifies itself as Chrome (chromium based) version 35 and the…
  • Using Windows 8 on my Lenovo laptop, the screen resolution is set fine for all my applications, including Bitdefender (2015 Internet Security). However when I open Safepay it switched to a really small resolution making it extremely hard to view the data. Have tried Control + but make s no difference. Advice please. Ctrl/+…
  • Hello. You are supposed to be able to manually add domains, using the settings options within the SafePay browser (within my TS2015). There is no option/button/plus sign to be able to add domains that trigger SafePay. The only domains listed are those that are automatically recognised by Bitdefender, such as my bank. Sent…
  • It's been working, but after an update i cannot access the settings tab for the Safeplay(no websites can be added or removed). Upon opening Safeplay from Bitdefender menu i get Grey screen of death (GSOD) with no mouse pointer or any tabs accessible, just plain gray screen and nothing else however i can switch back on…
  • Sorry to hear that you have these problems. Let's detail them as you enumerated. 1. I use Lloyds and continually get an AG Player warning when logging on; surely Safepay should cope with modern banks (and Amazon as per a previous comment) without these tiresome messages. I suppose you are referring to this comment. I won't…
  • Hello, Can you provide us some example webpages and settings you have? (That is, this will help us greatly in testing and providing support). For high DPI support in Chrome 37: yes, we are aware of --high-dpi-support flag and default availability. We are based on a previous version of Chromium (not Chrome), since Chrome is…
  • Interesting read. Supposing one will download some malicious file, I think it will be caught by the on access scanner when dropped on disk, or when attempted to execute (or directly by HTTP(S) scan). Safepay downloads files, true, but not execing in the secure desktop. However - point taken. This could be a good…
  • I just filed an engineering improvement for this. Let's hope it will make it into an update soon. Cristian
  • I need java for netbanking. Click Settings, scroll down settings page, and click Enable Java. Regards, Cristian
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