camarie · Principal Software Developer · ✭✭

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camarie
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Member, BD Staff
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Comentarii

  • @Nunzio d'Abbruzzo I'm not sure what happens yet, but let's keep the issue in the corresponding thread.
  • Hello @Ironbuket , Cristian Amarie from Bitdefender consumer team here. First of all, be sure I will make this a priority. As for what is happening, I'm not convinced it is the same thing from 2021 - the scan from vulnerability - since I rechecked multiple times (and the test guys as well) the routines that triggered the…
  • @Gjoksi Can you tell us what is your opinion on the future of malware, in the means of new malware trends and new malware attacks, and will be the malware of the future independent and adaptable, something like AI-driven malware? I think the malware has diverged in the last years (and take these lines more as a personal…
  • @Nunzio d'Abbruzzo can you tell me if the free version of Bitdefender, which is arousing great interest, will be implemented with some other features? Or whether some advanced security features will be made available and activated? There are a number of proposals for making few more things available, but I cannot say for…
  • As a temporary solution for the users experiencing this to disable the Vulnerability module until the next scheduled update will fix this.
  • The situation is more complex. If we implement something we want to make it available to the users - and not just for fun of it, but really because it is necessary - but it always be the tradeoff between the "let the user full control and do only on demand, informed operations", at the risk of not running that type of scan…
  • This also brings up the question of why BD support on the forums and email (multiple support people). Couldn’t have said weeks ago, ‘Oh, that is a deliberate scan that does X’ instead of telling me they can’t see anything wrong and implying there is something wrong with my system. Why do support personnel not know about…
  • TiWorker.exe is a part of Trusted Installer service; I'm not sure why this would be related to/triggered by VU scan, since we don't do any installation (at least, not in the automatic scan process). The thing here is the automatic scan runs although it seems it should not, and this is what I have changed last week and will…
  • Well, these automated scans are offered for a reason. Obviously the general scan does not fit all the usage scenario - your comments shows clearly you want this to not happen. What I can tell you at this time is this there are two separate tasks that are on my watch: first that prevents automatic background tasks if the…
  • It might be possible to be the Vulnerability scanner involved, but this does not scan disk drives. The disk activity is (asumming full scan) looks for drive types to check the autorun status (local: call one Windows function for each disk type to determine if is removable) checks application (local: checks a handful of…
  • SSL has been reenabled on Chrome AFAIK.
  • Well, I think it is a combination of factors. SSL interception is now off for Chrome and Firefox (I have to re-ask the team handling SsL scan again to be sure) for reasons outside Safepay. We (Safepay team) are in the process of finding an alternate, more standard solution which will not involve heavy techniques and - most…
  • i use a vpn and open dns but the issue is solved it was due to bd internal server maintenance. Glad to hear the issue is fixed, thanks for the update.
  • can't connect to any site with safepay Error ERR_NO_SUPPORTED_PROXIES(336): There are no supported proxies in the provided list. Is it only me experiencing this and can anyone here help? This is probably signaling that you are using proxy in Safepay, but the proxy is not recognized or not properly configured. For me it is…
  • Hi Cristian, Unfortunately it's not a password issue. I saved the password to a password vault - I'm copying and pasting it from there, and can see that the password in the vault hasn't been updated since the day the vault was created. (I know I copied the password from the vault and successfully opened the vault on the…
  • Hi Cristian, Thanks for the quick reply. Just to clarify - I'm actually still running Bitdefender 2015, not 2016, although the OS has been upgraded, and the licence key has changed (the initial key was for 1 year - the subsequent key (i.e. the one currently activated in the product) is a 2 year subscription for Bitdefender…
  • Thanks for the update Cristian. Any chance that if I uninstall my current BD Internet Security 2015 v.18 and install the v.19 build (which I have downloaded) that would correct the problem? Guess the only way to know is to do it. I'll probably just standby until your testers come up with a fix. Well, it has been reproduced…
  • Yes! It will be good! But I wrote already in your Support Center and suggested to use Downloads folder as default for Safepay. Although your variant is nice too! Issue ticket already created. I already talked with the management and the improvement will make it to development (not sure 100% in which form, directly in…
  • I hope Bitdefender Team will change the defaul folder to the Downloads and Safepay won't create a new folder anywhere... This behavior is by design. Safepay creates this folder at startup. Since you said you don't use Safepay to download, I will submit to management the idea to create the folder only when it needed (and…
  • Hi, It seems that since my PC updated to a newer version of Bitdefender (following the update from Windows 8 (Pro 64bit, English) to Windows 10), I've been unable to open the BVD file I created in the earlier version of Bitdefender. The BVD file was created under an earlier version of Bitdefender Total Security 2015…
  • Thanks again for the info and advice. Guess I'll wait a bit and see if BD comes up with an easier fix than doing the uninstall old/install new version drill. Not a huge deal since I don't really have that many bookmarks. Just surprising that this issue was sort of dormant until I rattled the cage a bit. I do appreciate…
  • It seems that the testing team hit a case when the issue does reproduce. We move this to development team in order to investigate further. Cristian
  • I just opened a ticket myself to testing (not sure if support did it as well). We are looking into this today and will post back findings. Cristian The testing team just verified and the issue cannot be reproduced with Total Security, both latest version and the version mentioned above. We are checking right now also with…
  • It is now January 2, 2016 and there does not seem to be a fix from you folks at Bitdefender to correct the problem of not being able to delete or edit Safepay bookmarks. Please respond with a status report on what is being done to solve this problem. I just opened a ticket myself to testing (not sure if support did it as…
  • At my Royal Bank site (http://www.rbcroyalbank.com/online-services), I am unable to get Hot Spot Protection. I have opted for HSP to be ON in my settings. Why is this? I am using Firefox as my Browser, if this makes any difference, but it didn't work under Internet Explorer either. I should add that it worked just fine up…
  • Also, is it possible to SCAN and SAVE TO DOCUMENTS something that is Bookmarked? For this one I am not sure how this should work. Bookmarks are not documents, but web shortcuts (simply URL addresses of websites you visit often, and you trust). Would you like these shortcuts to be saved in such a way that they should be…
  • I do not understand the instructions for Bookmarking while in Safepay. Could someone please explain them, at a kindergarten level? Also, is it possible to SCAN and SAVE TO DOCUMENTS something that is Bookmarked? Bookmarks fulfills two roles on Safepay, one being the facility to quickly access a website just by clicking the…
  • If you move the mouse over the top right of a bookmark, a x sign should appear. Pressing it will delete the bookmark. Cristian
  • I don't think is a Firefox extension, since the web traffic is intercepted below Firefox. I assume the website is using https. Can you post the address you were trying to open? Cristian
  • Could be this problem caused by the Windows 10 cumulative update? The problem - if this is the one - is documented also here: http://answers.microsoft.com/en-us/windows...506f549d?auth=1 http://www.windows10forums.com/threads/win...shut-down.1012/ http://www.tenforums.com/general-discussio...ot-enabled.html…
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