garioch7 · Defender of the month · ✭✭✭✭✭

@Leli , Welcome to the Bitdefender Forums. That depends. I have five vulnerability recommendations that I ignore because I have Bitdefender configured the way I want it to work. I just click Dismiss when they periodically appear. It will fix the issue by doing what Bitdefender thinks should be done, but it is your…

@3VILALLIUM , Welcome to the Bitdefender Forums. HxTsr.exe is normally a legitimate Windows file, but it can be trojanized. It is a protected operating system file. Unless you modify the permissions (NOT RECOMMENDED), you cannot access or execute it. I have a copy of that file on my computer that is 91 KB in size. It is…

@Trainman6 , Bitdefender does not have such a setting. Internet is disconnected by Windows by default when the computer is put in Sleep mode. You can turn that off in Windows. Please let us know if that solves your issue. Have a great day. Regards, Phil

@Big George , Welcome to the Bitdefender Forums. I think that your best bet is to contact Bitdefender Support to get your account email address changed. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. I hope this helps. Have a great day. Regards, Phil

@SimeonN , I have automatic profiles disabled. You may be right. I did some more digging. Apparently, the Work Profile postpones scheduled scans when active. It is possible that switching profiles might have cleared your notification history. I have never used it, so I can't enlighten you. Perhaps someone more…

@Sarecee , Welcome to the Bitdefender Forums. If you scroll down the link below to the bottom, it appears to me that Bitdefender Mobile Security for Android only covers Android devices. You could upgrade your subscription to Total Security and protect iOS devices. I hope this helps. Have a great day. Regards, Phil

@LazyBoy , Welcome to the Bitdefender Forums. You should report those items to Bitdefender Support. Please let us know what you learn. Thank you, and have a great day. Regards, Phil

@SimeonN , Welcome to the Bitdefender Forums. You can check by clicking the "Notifications" button on the lower left side of the main GUI. On my computer, they go back ten days. When a Quick Scan was run , there should be a notification of that fact. I hope this helps. Have a great day. Regards, Phil

@Flexx , Thank you. I guess it is only me. Have a great day. Regards. Phil

@Chris_Munday , @JustOneMoreUser , My second computer got the update today. Have you members received the update to Version 27.0.35.147 yet? Have a great weekend. Regards, Phil

@TallRusty , My question was perhaps too vague. After the reinstallation, have you turned your phone off and then turned it back on to see if the problem reappears? I am seeing the issue for about the first 30 minutes after I turn my Samsung Galaxy S21 phone on in the morning. It is off all night. Then the notices clear…

@Hossam , I see that you have posted there. Good for you! 👍 @Flexx , would be so kind as to close this topic. Thank you, and have a great day. Regards, Phil

@TallRusty , Welcome to the Bitdefender Forums. This is a new bug just reported in the last few days. You probably didn't have to uninstall and reinstall. Please turn off your phone and then restart it. Is there still a problem? Have a great day. Regards, Phil

@Flexx , Confirming issue. After my Galaxy S21 starts, the two components show that they are off. After 30 minutes or so, the messages disappear. It could be a UI bug . . . Have a great day. Regards, Phil

@JetCanada , Great to hear that you got it fixed. 👍 Thank you so much for posting back. This will help other users. Have a great weekend. Regards, Phil

@Hossam , Welcome to the Bitdefender Forums. I think that this topic should be in the "Product features and Ideation" Forum so it will come to the attention of the developers. @Flexx , I think that enhancement idea should be moved. Alex doesn't seem to have been around since April 22. Have a great day. Regards, Phil

@mrbit24 , Thank you for your post. This seems to be a very problematic bit of behavior from Acronis. One of the reasons I abandoned Acronis many years ago was problematic behaviour with their backup solution long before they decided to venture into the cybersecurity field as well. Please keep us posted. I apologize that…

@camarie , Thank you for posting back. I appears that @Alexandru_BD is away and @Mike_BD has been inactive for weeks. Is there any other staff member who can help the Forum users until one or both of them return? The traffic continues to increase on these Forums, thanks to the commitment of BD to excel, but sufficient…

@kokod , Welcome to the Bitdefender Forums. @Alexandru_BD , @Mike_BD , this appears to be a CloudFlare error that can only be fixed at your end. Would you be kind enough to investigate the issue for this member? Thank you, and have a great day. Regards, Phil

@JetCanada , We are also running Acronis Cyber Protect on all PCs for backups. That may be your issue: running two anti-virus programs simultaneously. That will cause program conflicts and all sorts of other computer issues. You should only be running one real-time anti-virus protection program. @Alexandru_BD , @Mike_BD ,…

@MartijnS , @Alexandru_BD must be away. @Mike_BD , @camarie : Can anyone update this user on the status of his ticket? Thank you for your patience. Hopefully, one of the three Bitdefender staff members pinged will respond . . . Have a great day. Regards, Phil

@observer , @Alexandru_BD , @Mike_BD , @camarie : Are you able to assist and update this user? (ticket 1009180618) Once again, I am sorry for your problems. Perhaps one of the three Bitdefender staff members will respond . . . Regards, Phil

@Christine G , I would recommend that you contact Support. I have not seen reports of this type of issue here. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Good luck, and have a great day. Regards, Phil

@mrbit24 , Welcome to the Bitdefender Forums. @Alexandru_BD , is there an update on this issue? He is the Forum Administrator. Have a great day. Regards, Phil

@MartijnS , Thank you for posting back. I know that @Alexandru_BD is committed to providing outstanding customer support. I will be watching this topic to see what he says. Have a great day. Regards, Phil

@observer , Welcome to the Bitdefender Forums. I am really sorry to hear that you were dissatisfied with Bitdefender Support. May I respectfully request that you give Bitdefender another chance to resolve your issue? Please send a Personal Message here to our Forum Administrator, including your Support Ticket number. He…

@Davidtoo , On my three gmail accounts, when used in outlook, I do not get any labels whatsoever. I infer from your statement that the Bitdefender labels are working if you go to your online Google Mail account. Is that correct? I am unwilling to test your scenario only because Microsoft wants too many permissions for my…

@redsamurai , You are most welcome. It was very kind of you to acknowledge my post. 👍 Thank you, and have a great day. Regards, Phil

@Nige , I appreciate your fan boy responses, but these issues are not about the infinite configurations of people's computers, nor the dark arts of heuristics and threat identification. I am pleased to hear that you are going to contact Support. We will have to respectfully disagree on whether the advice that I offer on…

@MartijnS , Welcome to the Bitdefender Forums. Would you be so kind as to send a Private Message to @Alexandru_BD , our Forum Administrator, which includes the date and Support Ticket Number? He will be able to find out the status of your ticket and let you know. Please post back and let us know how you get on. Thank you,…