Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

efeene ✭✭✭

Kommentare

  • Thank you Gjoksi, Never see that I can do this on settings. Thanks again
  • On 30/09/2016 at 8:55 AM, Sorin G. said: Hello, All existing 2016 subscriptions have been upgraded to 2017. If you uninstall 2016 and go to Central and download the latest Agent it will install 2017 and use the same subscription, basically you will not lose any days. Please note that 2017 has not yet been launched in all…
  • Same problem here. The widget and "Bitdefender is awake" msg takes to long to show up. And dont see BDagent on startup . When I done the upgrade from Win7 to Win10 this dont happen, but now I did a clean install and have this problem on 64bit. And also sometimes the profile disable.
  • Same happens here, before install BDIS2015. Whens my Win7 boot I check Windows Update and have the defauld config "Always check for updates and install - Recomended", after a while windows update revert to "Never check for updates" and win7 alert to change this settings to default.
  • Hi This post is to show my solution. The problem was because 3 applications ( SmartDoc, GamerOSD, OCGear ) from ASUS for NVIDIA GF9800GT graphic card. Before the BDIS upgrade I uninstall these 3 applications then I made the upgrade from BDIS 2010 to BDIS 2011 without use the removal tool and at end all is running fine.…
  • Hi EfeEne, Be informed that at the moment we sell license keys only for the 2011 version but, if you want, we can exchange the key you buy into one for BitDefender 2010. After you renew, send me a PM with your new key and I will proceed as you need. Thank you! Thank you Mihaela M. I do that in 30 days.
    in Renew Bdis 2010 Kommentar von efeene April 2011
  • I use the v9 key, because the key for BD 2011 wont work on BD 2011. Sorry I wanted to say: I use the v9 key, because the key for BDIS 2011 wont work on BDIS 2010.
    in Renew Bdis 2010 Kommentar von efeene April 2011
  • Thank you DanyDan Another thing : I have 2 more PC's with this old key, If I mantain the previous version 2010 installed on this computers I need to update the new key or can use the old one? PS: key recived. Thank you
  • Thanks, got the message. I have escalated your query to my colleagues from the Sales department. They will invalidate your license key and provide you with a new one, having the same expiration period on 2011/05/18. Your license key is for an older product of ours, BitDefender v9 You will be contacted via email in few…
  • Hi DanyDan I sent the link to your IM
  • Hi, Please provide me with the following log files and also enclose the license key you are referring to. Regards, Hi DanyDan What log files?? all ones in "BitDefender 2011/logging" folder
  • Hi I fallow the tips to ugrade my BDIS 2010 to 2011, unnistall v2010 using Uninstall Tool and perform a clear reg with TuneUP. My key was accepted and registed in my account. But now on BDIS 2011 I only have "The subscription will expire in 30 days..." (when I have 267 days left) . And on my account BDIS 2001 dont appear,…
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