camarie · Principal Software Developer · BD Staff

Hi Camarie,

I have an issue. I had a family member on my account as a secondary manager with devices attached to his account on my subscription. When the subscription expired he put his other devices on trail subscription as he waited for me to renew my subscription. After I renewed my subscription. I am unable to add him back as a family member so that I can update his devices to the new subscription. I am subscribed to Bitdefender Ultimate Security (Family Plan). Kindly seeking your assistance as support team do not seem to be responding to my ticket for over 48hours.

Regrads,

Musonda

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