camarie · Principal Software Developer · BD Staff

Understood. The next week the fix should be on update.

Rescue disk was indeed deprecated years ago. I was not involved in rescue disk, but let me ask and as soon as I have updates I will post here.

As I said previously, the fix was tested and merged into the upcoming release.

The fix is currently on testing and will probably appear in the next update.

Tag noticed and I already notified the team about this, if they were not already aware (I'm on vacation now so I am just sending emails to them). I am not working on the update modules so I cannot say what can be at a glance, but I forwarded to my colleagues who are more in touch with this thatn me. As soon as I have news…

It's not usually about the internet connection, but about the generating the correct sequence of operations required to obtain a consistent state. I know, there is room for improvement, and the update is something that keeps all sorts of legacy bells and whistles, this is why hacking into it is so really hard. And it is a…

It's a cooperation effort, where multiple teams delivers updates and new features, and the teams integrating them (such as ourselves) get them into the product/updates, modifies the product accordingly with the new changes, test the install and updates and when all looks green, publishes the update/install. There is no…

Filed an issue to the application guys just now.

@TimBDfeedback If I understand well, you would like to open a file from a specific location (USB drive) in order to read informations such as credentials needed to log in. I can incorporate such a feature (say a simple viewer for text files) embedded in Safepay. What I would be reluctant of would be to allow an external…

@Flexx Yes. I filed an issue and I will start working on it on the next weeks. I'm not sure if I won't get interrupted by bugs or released, so it is quite hard for me to indicate a first version date. But I will get back on forum (or even better, keep pinging me every now and then).

@reedt The issue the "Return of the forced scans" thread was referring to was caused by a bug in an internal component, and has been fixed since 2022. For the exclusions: I will look personally when I get back (I will be back in office next Monday). Even if your comment mentioned you uninstalled it.

I can try. As I said, it is not something simple to do it right.

Fair enough. Then I will plan 1Password tests to see how it goes.

Restrictions on third party password manager extensions is intentional (to reduce the complexity and unwanted behaviors we saw, unfortunately, too often) but it is something I am willing to test. By curiosity, what password manager(s) are you using? BTW, we are providing the password manager as a browser extension in…

That sounds like a bug. I will notify the guys so they can check it out.

All valid and noted.

Sure, here it is: Adobe Reader; Firefox; Chrome; Internet Explorer; Java (JRE); Opera; Skype; Trillian; Office.

C:\Windows\Temp contains more than plain temporary files. For example, our own product saves certain on-the-fly data there. The suggestion is legit, obviously, but it has to be considered with great care. These are the Windows temporary files, not user's. It would be very easy to tamper a pending update or installation…

Application updates: that would be on my list, yes. (Fact is, I'm the guy who wrote big parts of it and currently maintaining it). What other applications would you suggest to see on this list? On disk health: this is a complex topic. But I find this useful indeed and it is on my list as well. Hope to crank up a proof of…

Temporary locations and major browsers temporary locations are on the scanned folders. Indeed, we can expand to more things to do, obviously - and this is what I would like to do, as said in my previous answer.

Microsoft are probably against registry cleaners because some of them might have bugs. And then the customer will call Microsoft "it doesn't work !" after running a tool that might interfere with the normal functionality. About Auslogics: their Registry Cleaner is doing only registry cleaning and nothing more. It makes…

Indeed. So you would like to see the detailed report pre-cleanup phase, let's say in a form of a local temporary HTML file or something like this, so it can be consulted before. I will ask the team about this.

The registry cleaner from our product is identifying invalid entries, or referring invalid data. For example, a dll can be registered as a handler for a some sort of association or operation. For example, an explorer contextual menu have specific registry entries associating a dll implementing the specific context menu…

Services are set on automatic start and run on Windows startup, sometimes after the kernel starts. Redline services (the first is for the product, the Agent one is for the Bitdefender Agent) are intended to be a last line of product update/maintenance, when an inconsistent product state has been detected. It is to mention…

So I talked to the guys and: the setting that does not sometimes persist/reset after update: an issue is filed and scheduled for the next release 20-30 seconds: reproduced. We will look first in logs why it takes that time (most likely we will have to report it to the team doing scan after we evaluate what exactly happens…

I am no expert in the scanning area, but I think Flexx is right. It is probably related to the OnAccess feature that is triggering scans. I think, however, it is the file scan - the executable must have a some form of caching/signature check, otherwise all executables will crawl - that takes a longer time. The engines…

Without knowing the exact cause, not really. If it is related to QUIC protocol support, which is about to be released, then likely yes. If it works on the other two computers, maybe there is something differently configured there, or there is another browser involved, it's hard to say without knowing more.

Installing en-US language pack won't hurt and was recommended by the guys writing the application part as being one thing to try. It is not meant to be a solution (we did not reproduced internally at all) but it can be a step forward.

Thanks. I just asked the support guys to scour for the ticket and get me the files, if they are still available. It is something that should not happen and I am really interested what can be.

Even if you had to replace us with another program, I am still interested on more details. Can you tell me if 1. the system a workstation PC-like (which I assume from the rather powerful specs), or a laptop? 2. if is a laptop, is it on battery, or on power cord? 3. did you opened by chance a support ticket? That would help…