camarie · Principal Software Developer · ✭✭✭

That would imply a new option. I'll propose this. On-demand scan setting not working sounds like a bug. Can you elaborate? What version, perhaps a sketch of your settings, just to make an idea on how we can try to reproduce.

Well, it would be an idea. But the USB drives are a prime target for infection due to their mobility, so a lighter scan would not be an ideal solution. But I asked the question on the inner channels here. Let's see what other opinions I can get.

The issue has been fixed and released yesterday. After receiving the update version 27.0.25.115 the problem should not manifest anymore.

Edge is doing telemetry and contacts two "defunct" services (dating back to Internet Explorer/MSN era - or at least so are described by MS support). These services are not used anymore (one of them is something called Browser internet connectivity or so) and looks abandoned, hence their certificates not being renewed. But…

Not to sound as an excuse for not getting it yet to the market, but the next thing is to bring Chromium from 116 to the current 118, bug fixes, and the PDF printing is among the next things to do in Safepay on the near horizon.

I agree. It's not about a best shot, you are absolute right, and the software should be useful to the user, and respecting as much the main purpose of being more secure. To get into more history details: Safepay was designed from the start as an insulated thing. There are a lot of things that can weaken the current…

I will discuss this with PM and the team. This is not a simple feature and it can easily put the user in the impossibility of uninstalling, at least via normal means. The uninstall should be no different than the other application, though, because the vast majority of the users, and Microsoft themselves, expect a certain…

Hello, Cristian here, from the development team. Looks like you cannot open Safepay from neither Start Menu or the main interface. If you open Windows Explorer, navigate to C:\Program Files\Bitdefender Security App\Safepay you will notice a file named obk.exe (this is the Safepay main executable). If you double-click it,…

Update: the bug displaying Windows 7 instead of the correct (8.1 in this case) operating system version was fixed and will appear on the next update.

Reading this I understand there are legit reasons to want to print a PDF on a virtual printer for later use (although a download would be more convenient, but I digress). I think the best option would be to add a new setting - something like "Allow printing to virtual printers" - default OFF, like now, and for the users…

This is the same for all the major browsers. It's not an ideal situation, and I understand (and share) your frustration, but it is the operating system itself out of support (since 01/14/2020) from Microsoft - something that is obviously out of our hands. Even one of the most enduring from the version support, Firefox ESR,…

If you have Windows 8.1 and is displayed 7 it's a bug in formatting the output. However, this is legit, and it does not mean it is compromised. Safepay is based on Chromium, which is not anymore updated for Windows older than 10. The latest version supported for pre-Windows 10 is Chromium 109, which is what the message…

@Alexandru_BD It depends on which bdservicehost is causing this (if this is the cause). Need to look on task manager for the command line and see if it is the one ending with bdshieldsrv_config.json or the one ending with bdauxsrv_config.json. Also, from task manager => Open Resource Monitor => Disk and sorting descending…

@Nunzio d'Abbruzzo I am not sure about this, but I noticed the QA engineers to create right now and issue and attempt to reproduce. I am not sure how this will evolve at this time, but once it will get on the radar it will be done one. Let's see what the initial re-testing says. Maybe that scan is executed in the…

@Nunzio d'Abbruzzo I do not know in great detail this area, but I suppose, as you noticed, the free version tends to be more automated/less customizable than the paid versions, as well as performing a subset of operations. But, again, I cannot say exactly what is there without knowing exactly the code.

@DrR0Ck Yes, the fix has been released with ctc2 version 2.3.0.355.

@Ironbuket Maybe you installed the version where the bug was present, and it will fix it only after update? It can either be the log4j scan or the other issue fixed as well by a revert. Can you check the ctc2 version? To do this: C:\Program Files\Bitdefender\Bitdefender Security\ctc2\ctc2.json, open the file with a text…

Update: ctc2 signatures will be on update shortly (version 2.3.0.347 or later) and will contain the final fix for log4j issue as well as other improvements.

@lechiffre Just out of curiosity how does an anti-virus company deal with the life cycle of threats? Well, I can't speak for every team. But at least in the areas where I am involved, if an implementation is not deprecated for various reasons (OS deprecation, lack of users and alikes), it stays for good or gets improved.…

@Termite If you plan to keep them both and you have free slots in your license, I am recommending to install Bitdefender on both computers. If you plan to exclude the old computer, then install Bitdefender on the newer one.

@lechiffre If the fix is to respect user exclusions, why have they been ignored up to now? It doesn't make sense to me that Bitdefender has exclusion settings but the program ignores them? Clearly I'm not understanding something here? It was not about settings or exclusions. The way of this works is this: we are…

@MengJi I have to ask the management and the OEM guys, I am not aware of this. Will be back as soon as I know more.

@Ironbuket This is, in fact, the fix that will be released in the next version - skip the pre-scanning alltogether in the Windows desktop product, although not in the form you suggested; the reason is that the operation affecting the disk is not a part under our control, but intended as a pre-caching internal operation.…

@JeremyC [...] *Some of these settings are hidden or managed by your organization." [...] This is displayed by Windows, not by us. It is an indication displayed for certain settings "this might be controlled by n outside admin". Usually this means the computer is joined to a domain (the story is far more complex, involving…

@Nunzio d'Abbruzzo We want the update to be quick as well, but it involves a huge number of moving parts and we must ensure there are no loose ends. It might end up fixing an issue and entering another if the update is not tested by multiple engineers, multiple times, on all platforms - and this done for all the affected…

Yes, in 25.86 a fix was deployed. The usage issue should be fixed in this version.

@bitdefender_old For weeks now I keep getting Adobe Reader has a later version blah blah blah. Every time I check and run the DOWNLOAD NEW VERSION - it just verifies I am in fact funning the latest version. How do I get rid of that false "vulnerability recommendation?" This might be simply a bug. I will open myself a bug…

Update: An interstitial update has been deployed minutes ago. Basically it reverts the CTC libraries (what is in C:\Program Files\Bitdefender\Bitdefender Security\ctc2\ctc2_XXXXX_YYY - whatever the numbers are) back to 2.3.0.284 which does not exhibit the disk utilization behavior. There is a fix currently in testing…

@Ironbuket Im not sure what camarie meant by 'I did not notice any related startup scan log4j related.' Does this mean camarie saw no log4j related scans or did see scans but those scans were not log4j related? If the testing team is not seeing any forced scans at all that is very worrying and my earlier estimate of a few…

@sxs9001 If it's the same problem as the one reported here (https://community.bitdefender.com/en/discussion/93016/bd-episode-2-the-return-of-the-forced-scans/p1), the issue has been fixed by the team delivering the components, it is currently in the test stage and will be most likely be released via product signature…