Printing in Safepay - PDF printing now available
Comments
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What I can suggest - I don't know if this is the case - there are certain browser extensions which might interfere; for example, if you are using Chrome to perform the feedback steps and you have uBlock Origin, this can lead to certain errors from time to time for various reasons. Can you retry one more time to perform the feedback with extensions disabled? Or perhaps use incognito mode, another browser etc.
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Today I followed your advice. I disabled all extensions in browsers. I tried to contact support using Chrome, Mozilla and Opera. The result is the same - the page freezes. After that I decided to try to do the same using Bitdefender Safepay browser. I suppose this browser does not have any extensions that I should disable. The result is identical - the page freezes, "I am not a robot" box become red in 1 minute. I attach a photo of my attempt with the Bitdefender Safepay browser. Sorry for the quality of the photo from a smartphone. I am discouraged. I never had an experience like that.
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This is really strange, and I cannot pinpoint to a cause only from what you detailed. Can you do one more attempt by writing the text from the Message box inside a problem.txt file, and attach the text file instead? And let in the Message box just something like "Check the attached text file". Maybe it is something related to the text which is blocked by the page.
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Hello. Today I tried to "print to PDF" again. After clicking the menu item, a delay icon appeared for a short time. After that, the desired file appeared in the folder C:\Users\admin\Downloads\Bitdefender Safepay. I checked the PDF print several times. Everything works fine. Nothing was changed in my computer system. Moreover, I have not used the computer for the past a few days and have not changed anything. The Bitdefender Safepay product version is still 30.0.25.51. I do not know how to explain this. I hope. everything will work fine in the future. There is no need to contact support for now.
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I'm glad that worked out. It might have been the print spooler either with a queue too full, or in an inconsistent (or stopped) state. Anyways, feel free to stress me any time if something is not right.
Thank you for your patience and feedback.
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