Bitdefender quarantines OurPact download

Bitdefender quarantines OurPact download on Windows PC with save location of:

C:\Program Files\OurPact Connect\resources\libs\ios\x64\ideviceservice.exe is infected with Gen:Variant.Bulz.592970

How can I get this to work or is it a true malware issue? I am downloading it so I can protect my daughter from seeing or getting anything on a cell phone I got for her. Any help is greatly appreciated.

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Accepted answers

Gjoksi

Hello.
Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

First, restore the file from quarantine, by following these steps:

https://www.bitdefender.com/consumer/support/answer/2092/

Next, report the file(s) as false positive to Bitdefender Labs here:
https://www.bitdefender.com/consumer/support/answer/29358/
Regards.

All comments

Gjoksi

Hello.
Only the anti-malware researchers at Bitdefender Labs can help you with the issue.

First, restore the file from quarantine, by following these steps:

https://www.bitdefender.com/consumer/support/answer/2092/

Next, report the file(s) as false positive to Bitdefender Labs here:
https://www.bitdefender.com/consumer/support/answer/29358/
Regards.