Problem Restoring Quarantined FP's

pvsurfer

Over the time that I've been using Bitdefender Free it has found and quarantined several FPs. Every time I attempt to restore an FP Bitdefender Free reports "Failed to find the specified path" (see example below)! So how do I go about restoring a quarantined FP?

Alexandru_BD

Hello @pvsurfer and welcome to the community.

Check if this article helps, it includes all the necessary steps to recover a legitimate file from quarantine:

https://www.bitdefender.com/consumer/support/answer/2092/

Note: You must be signed in to Windows with an administrator account to restore quarantined files back to folders with administrator-level access.

Let us know if this worked for you.

Regards,

Alex

pvsurfer

Hello and thanks for the reply, but as I said in my request for help, that does NOT work for REGISTRY KEYS that Bitdefender moved into quarantine (as evident in the screenshot attached to my request for help)!

Alexandru_BD

Alright @pvsurfer sorry to hear this. If no one has a better idea on how to tackle this, then I guess it's a task for the Support engineers. If you require their help, you can get in touch with them by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex