Bitdefender Total Security

deadmort

The desktop widget has aquired a framework, see attached

widget.jpg

. How can I get rid of it?

Thanks

TaxiMagicien42

Hello @deadmort

Please follow the steps below to disable the widget:

1.Open the Bitdefender interface.

2.Click on "Settings" (located in the bottom left).

3.Click the button to the right of "Security Widget" to disable the widget.

4. Close the Bitdefender interface.

Regards,

deadmort

Thanksd for your help but I do not want to disable the widget. I just want to get rid of the frame that has suddenly appeared as shown in the screenshot that I uploaded

TaxiMagicien42

Hello @deadmort

Thank you for your feedback.
Please excuse the inconvenience.

Have you tried to restart your computer to see if this solves your problem?
If the restart does not change anything, I suggest you try a "quick repair" of Bitdefender. You can find the procedure in the support article below:

https://www.bitdefender.com/consumer/support/answer/13429/

If your problem persists, you can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards

deadmort

The reinstalation worked a treat

Thanks

TaxiMagicien42

Hello @deadmort

I am delighted to hear that your problem is solved.

Regards,

Alexandru_BD

Hi,

I've seen this before, there are a few threads where this topic was discussed in the past:

https://community.bitdefender.com/en/discussion/96374/security-widget-display-problem

https://community.bitdefender.com/en/discussion/95047/bug-in-security-widget-any-fix

The repair procedure usually fixes it. At that time, it was discovered that the widget indeed displayed scroll bars when screen scale was set to anything higher than 100%. We had internal repro on 150%, so this was fixed by the developers.

Anyway, it's good to know the issue was solved.

Thank you for your feedback.

Regards,

Alex