Windows Error Event 10 & 214 AppReadiness of BDContextualMenu

Jamu849 · 2024-12-19T05:01:44+00:00

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I have two types of Windows 11 Error Events from Octorber 2024.

(These are translated from Korean to English)

Windows Error Event 10, AppReadiness

Appx operation 'RegisterPackageAsync' on 'BDContextualMenu_1.0.0.1_neutral__wyhbsbn8my8n2' failed for user 'S-1-5-21-3827810689-2773908409-1804755854-1001'. The BDContextualMenu_1.0.0.1_neutral__wyhbsbn8my8n2 package cannot be displayed in Windows because it must be installed in an external location. (Error: Not installed. Please contact your software vendor.)

Windows Error Event 214, AppReadiness

Install 'BDContextualMenu_wyhbsbn8my8n2' failed for S-1-5-21-3827810689-2773908409-1804755854-1001. Error: 'Installation failed. 'Contact your software vendor' (0.4246052 seconds)

These Error Events are logged from time to time, not always. And I re-installed Bitdefender Total Security app on November(I didn't know what happened that time), Error Events were there yesterday(18. Dec. 2024) though.

Is it a bug of Bitdefender?

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Comments

Alexandru_BD

@Flexx I know you have a very good command of the context menu, what do you think of these errors?

Flexx

The errors you’re experiencing are related to Bitdefender's BDContextualMenu component, which is responsible for integrating context menu options into Windows Explorer. The errors suggest that Windows cannot properly register or install the package, resulting in the logged events.

Kindly check if the following steps help you:

1) Uninstall the Bitdefender product on Windows: https://www.bitdefender.com/consumer/support/answer/2791/

2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:

C:\Program Files (delete any folder with the name bitdefender)

C:\Program Files (x86) (delete any folder with the name bitdefender)

C:\ProgramData (delete any folder with the name bitdefender)

C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)

5) Open the Run command (press the 'Windows + R' key on your keyboard) and execute the following commands one by one:

temp - delete all the files in the folder

%temp% - delete all the files in the folder

prefetch - delete all the files in the folder

6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

7) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.

8) Restart your PC in normal mode by deselecting the option you selected while running the system in Safe Mode, then click 'Apply.'

9) Verify and Repair System Files by using the SFC commands followed by the DISM commands: https://www.howtogeek.com/222532/how-to-repair-corrupted-windows-system-files-with-the-sfc-and-dism-commands/

10) Restart your PC.

11) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

12) Install the Bitdefender product: https://www.bitdefender.com/consumer/support/answer/2844/

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Alexandru_BD

Thank you @Flexx. Now let's see if @Jamu849 follows up with some feedback.

Jamu849

Thank you @Alexandru_BD and @Flexx .

I tried to do the advice of @Flexx. And Windows Error Event Logs disappeared now.

Merry X-mas and Happy New Year, @Alexandru_BD and @Flexx .🙂

Flexx

Merry Christmas 🎄✨🎅 and Happy New Year 🎉🥳🎆 to you too!

That being said, this post is now closed for further comments.

Regards