Why Is there no functioning download link to BDAV Plus @ BD Central?!?!

tmk40126

Why does BD make it so difficult to download BitDefender AV Plus?

The BD AV Plus download "link" (see screen shot attached) on BD Central downloads BD Total Security NOT BD Anti-Virus Plus!!
If I go to Security Dashboard>"Install Bitdefender Products" link there is NO download link for BD AV Plus (only Total Security, Premium VPN and Secure Pass!!
I have 5 BitDefender Anti-Virus Plus licenses and have only used 2!!
Why is the only working download link for BD AV Plus require a purchase when I already have 3 more open licenses (see "bitdefender.com/en-us/consumer/antivirus").
Why, every time I want to add BD AV Plus to a device (with unused licenses available), do I have to spend 30 minutes trying to find a third party working download link because the vendor (BD) makes it so difficult to download the product (BD AV Plus) I paid for??
Why, when I click on the "Install" button on BD Central "Subscriptions" page and click on "Protect Other Devices" (to send a download link to another device) is there no email sent to the email address of the other device I want to install BD AV Plus on??
Get it together BD!!

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tmk40126

AND…. why does Bitdefender use the term "Bitdefender Security" to include BD AV Plus, when they ALSO sell a DIFFERENT product named "Bitdefender Total Security"?? Why not refer to Bitdefender Anti-virus Plus as "Bitdefender Antivirus" (or something similar) rather than using the confusing "catchall" term "Bitdefender Security"??

tmk40126

AND…. why does the Bitdefender Support Center Page>"Select a product to view step-by-step solutions and answers to frequently asked questions" not have ANY link to BD AV Plus?

Scott

Hello @tmk40126

You've been here with Bitdefender since 2010 and know your way around, so I may not have the answers your looking for, but…

If you go the the support options there is a drop down for Antivirus Plus.

If you go into your Central account and tick on My Subscriptions, you will have the choice to individually install the app versions ala carte.

If you choose the install on a My Devices, from my past experience Bitdefender will install the greater version you may have a subscription for, in my case it would install Total instead of AV Plus. That can be the confusing part, you have to tick the right category, My Subscriptions, to install the version of Bitdefender you're looking to install.

I didn't see your screenshot you mentioned in your first post, could you re-submit it, please?

Otherwise, Alexandru will need to follow-up with your other concerns.

Kind regards.

tmk40126

AND… for the record, here's the transcript of my "Support" session chat: (Can you see why I am so frustrated?)

"Hello and welcome to Bitdefender Support. You're now chatting with Bitdefender Helper AI. I might ask for certain details in order to better assist you . How can I assist you today?

You're now chatting with Bitdefender Helper AI. I might ask for certain details in order to better assist you . How can I assist you today? Why Is there no functioning download link to BDAV Plus @ BD Central?!?!

Thank you for reaching out. It seems you're having trouble downloading and installing Bitdefender Antivirus Plus from Central. To clarify, are you unable to locate the correct download link for Antivirus Plus, or is the issue related to the installation process after downloading? Let me know so I can guide you step-by-step. If you are unable to locate the correct download link for Antivirus Plus, To download Bitdefender Antivirus Plus, please use this direct link: Bitdefender Antivirus Plus Download. Once downloaded, you can follow the installation steps. Let me know if you need guidance with the installation process!

NO... That's ONLY for PURCHASEs of BD AV Plus - I already have unused licenses!

To install Bitdefender Antivirus Plus using your unused licenses, please follow these steps:1. Log in to your Bitdefender Central account .2. Go to the 'My Subscriptions' section.3. Locate your Antivirus Plus subscription and click 'Install Protection'.4. Select the device you want to protect and follow the on-screen instructions to send the installation link or download the product directly. Let me know if you encounter any issues during these steps.

NO.... the download link for "protect other devices" does NOT send an email to my other device's email!

Thank you for clarifying. If the 'Protect Other Devices' option is not sending the email, you can try downloading the installer directly to the device. Log into Bitdefender Central on the target device, navigate to 'My Subscriptions,' locate your Antivirus Plus subscription, and click 'Install Protection' to download and install it directly. Let me know if this works or if you need further guidance!I

I do NOT need to install BD AV Plus on this computer - its already installed locally (to this PC). I need to install it on ANOTHER device!

To install Bitdefender Antivirus Plus on another device using your unused licenses, please follow these steps:1. On the device where you want to install Bitdefender, open a web browser and go to BD Central.2. Log in with your Bitdefender Central account credentials.3. Navigate to the 'My Subscriptions' section.4. Locate your Antivirus Plus subscription and click on 'Install Protection.'5. Select the device type and download the installer directly onto that device. This avoids the need for sending an email. Let me know if you encounter any issues during these steps! Are you still connected to this chat? Please note that if there is no message from you in a few minutes, the chat will automatically close. You can always contact us back, should you still require assistance.

NO... that installs BD Total Security - even though its supposedly the download link for BD AV Plus!!!!

Thank you for clarifying. To ensure you install Bitdefender Antivirus Plus and not Total Security, here's what you can do:1. Log in to your Bitdefender Central account on the device you want to protect.2. Go to the 'My Subscriptions' section and locate your Antivirus Plus subscription.3. Instead of using the "Install" button, click on the subscription details to check for a specific download link for Antivirus Plus.4. If no specific link is available, you can download the installer and sign in during installation to activate your Antivirus Plus license. Let me know if this resolves the issue or if further assistance is needed!

There is no "Subscription Details" button on that page!!

Thank you for pointing that out. Since the 'Subscription Details' button is not available, please try this alternative method:1. Log in to Bitdefender Central on the device where you want to install Antivirus Plus.2. Go to the 'My Subscriptions' section.3. Click on the 'Install Protection' button under your Antivirus Plus subscription.4. If it still downloads the wrong product, you can use the direct download link for Antivirus Plus from there. Once downloaded, sign in during the installation process to ensure the correct license is applied. Let me know if this resolves the issue or if further assistance is needed! Are you still connected to this chat? Please note that if there is no message from you in a few minutes, the chat will automatically close. You can always contact us back, should you still require assistance.

NO.... that page only has a "Free Trial" link - which DOES NOT WORK as I had to use that last time to do my 2nd install AND it now says "you have already used this once"

Thank you for clarifying. Since the usual methods are not working, let’s try this alternative approach:1. On the device where you want to install Bitdefender Antivirus Plus, open a web browser and log in to your Bitdefender Central account. 2. Navigate to 'My Subscriptions' and locate your Antivirus Plus subscription.3. Instead of using the 'Protect Other Devices' option, directly download the installer for Antivirus Plus from the 'My Subscriptions' section.4. During installation, log in with your Central account credentials to activate the correct license. Let me know if this works or if you encounter any issues during the process! Are you still connected to this chat? Please note that if there is no message from you in a few minutes, the chat will automatically close. You can always contact us back, should you still require assistance.09:24 AM

What a Hot Mess you guys have made for us BD AV Plus users trying to install additional licenses on other computers!!

AND ON AND ON AND ON!!!

Scott

Okay, got it, @Alexandru_BD do you have any insights on what may be going on, and a resolution?

tmk40126

Thanks Scott… really appreciate you taking the time to respond. However, the link at:

(Apparently for BD AV Plus) actually links to/installs BD Total Security NOT AV Plus! (I have now installed and had to uninstall BD Total Security FOUR times - all from following links on various BD pages that are supposed to point to BD AV Plus…. very confusing!

Thanks again!

Scott

https://community.bitdefender.com/en/discussion/comment/349425#Comment_349425

I'm not sure what's going on, as when I installed AV Plus on that PC about 2 months ago, it did work for me, and didn't install the Total version which I also have a subscription for. I do have this gripe about how Bitdefender installs things, is that it doesn't show you what version it's installing, just a generic "installing Bitdefender Security", so no one knows for sure until they may get the surprise at the end of the install (like has happened to me in the past) that Total was installed and not AV Plus.

Part of that issue is it's the same installer for all 3 versions, AV Plus, Internet security and Total, and just unpacks the version with the license associated with it and thus won't show the version it's installing until the end. The installer download is the same size, no matter what version you download to install.

Again, sorry friend, as hopefully Alex will chime in.

tmk40126

After hours of messing with this, Bitdefender Escalated Tech Support person "Vlad" says that BD AV Plus and BD Total Security ARE THE SAME SOFTWARE!! Only difference is that when you pay (more) for "Total Security" you get access to additional functions (which are supposedly greyed out with installs of the less expensive AV Plus). Ridiculously confusing as EVERY download link to AV Plus on BD's website downloads what appears to be (and is listed as - in Win 10/11 Control Panel>Programs and Features list of installed apps shows the install as "Total Security" not BD AV Plus (which is what the links say they are to! What a pathetic waste of my time!

Scott

But the UI does show Antivirus Plus, correct?

Here's what I have on Windows 10, in Apps and Control Panel.

If yours is showing something other than that, you may need to do a clean total uninstall, including deleting all the previous installers, cleaning out the temp and %temp% files and deleting the hidden files the uninstall tool leaves behind. If needed, or wanted, I can follow-up with more specifics.

tmk40126

Hi Scott… The issue was finally escalated to live (tel) BD Tech Support and the tech did something (remotely) that changed the UI name on the computer from "Bitdefender Total Security" to "Bitdefender Ant-virus Plus". Not sure what was done or how, but miraculously, the (same) install that showed on the computer as Total Security (BOTH in the UI and in Win10 - Control Panel>Programs and Features list of installed programs) now shows as AV Plus - with no new install. Good magic trick!

Thanks for your time and help my friend…

Scott

That's good to hear @tmk40126 I'm glad it was a little less painful than throwing the whole kitchen sink steps at it, to resolve it. And you're welcome 😊

Alexandru_BD

For the record, there is only one install kit and the product is later reconfigured according to the subscription type at the time of registration. If any issues arise during installation (errors, incorrect subscription type, stuck with TS, etc.), the Support teams can help, and you did well to contact them. You'll just have to provide the exact details plus a screenshot of what's being displayed on your end, and any issues pertaining to your subscription will be resolved swiftly. 😉