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Bitdefender Can't Remove Spyware.hcktool.gendel.a
My friend have one problem, with bitdefender 2009! It detects a spyware called spyware.hcktool.gendel.a but he can't remove it. Can you help us?
Comments
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Paste here a full scan log !
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BitDefender Log File
Product : BitDefender Total Security 2009
Version : BitDefender UIScanner v.12
Scanning task : Deep System Scan
Log date : 22:09:50 25/11/2008
Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\deep_scan\1227650990_1_02.xml
Scan Paths:Path 0000: C:\
Path 0001:
\
Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : Yes
Target Selection Options:Scan registry keys : Yes
Scan cookies : Yes
Scan boot sectors : Yes
Scan memory processes : Yes
Scan archives : Yes
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :
Target Processing:Default action for infected objects : None
Default action for suspicious objects : None
Default action for hidden objects : None
Scan engines summaryNumber of virus signatures : 2261872
Archive plugins : 43
Email plugins : 6
Scan plugins : 12
System plugins : 5
Unpack plugins : 7
Overall scan summaryScanned items : 427505
Infected items : 3
Suspicious items : 0
Resolved items : 0
Unresolved items : 11
Password-protected items : 8
Individual viruses found : 1
Scanned directories : 9059
Scanned boot sectors : 6
Scanned archives : 10439
Input-output errors : 47
Scan time : 02:11:52
Files per second : 53
Scanned processes summaryScanned : 59
Infected : 0
Scanned registry keys summaryScanned : 1037
Infected : 0
Scanned cookies summaryScanned : 1037
Infected : 0
Remaining issues:Object Name Threat Name Final Status\Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\7z.exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive) \Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\SetupReg.exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive) \Downloads\Tom & Jerry- Fists of Fury.rar=]Tom & Jerry - Fists of Fury\P.T_J.Illidan_000\Tom And Jerry Portable\TJPC (release).exe Trojan.Crypt.Delf.R Delete Failed (file was in an archive)
Objects that were not scanned:Object Name Reason Final Status
the most stranf is this time it detected other virus and it don't detect the last virus (spyware.hcktool.gendel.a)0 -
Unzip the archive in a folder and scan that folder with BitDefender to clean the infected files.
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