Bitdefender scan freezes computer

Chimalpopoca · 2025-05-18T16:47:31+00:00

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Hi,

I’m having an issue with multiple BSOD episodes over the last two weeks. My computer is finally giving up the ghost and I’m now getting ntfs.sys messages from the SSD HD due to the number of fatal hard boot shutdowns. It has recently happened, I initially discovered the issue when a full bitdefender system scan causes my computer to freeze then I try to do a soft boot it blue screens. The issue is escalating.

As a precaution I’ve run Check disk, Scan Disk for sector errors, updated all device drivers and removed and reinstalled Bidefender. Still having issues. Bitdefender seems to consume all my I11 CPU and 128GB RAM and I don’t want to have to remove Bitdefender as I’ve been a loyal customer for years for years.

i’ve also checked recent posts regarding the BSOD and upgrades to Bitdefender. There does seem to be an issue which has yet to be resolved by the development team.

Please help

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Comments

Alexandru_BD

Hello @Chimalpopoca and thanks for joining us here.

If you suspect Bitdefender has something to do with the BSOD, the first recommended steps are to restart your device then run the repair procedure described in this article:

https://www.bitdefender.com/consumer/support/answer/13429/

If the issue persists afterwards, retrieve the latest log from C:\Windows\Minidump. If no minidumps are found, you can send the full dump from C:\Windows\MEMORY.DMP. (these should be provided to Bitdefender Support for analysis). Before contacting them, make sure to generate a Support tool log by following the steps from this article:

https://www.bitdefender.com/consumer/support/answer/1733/

The Bitdefender Support Tool utility is used by the Bitdefender support team to diagnose and troubleshoot Bitdefender installation failures or product issues on Windows computers. The tool gathers logs and product usage information, necessary for further investigation.

You can then contact Bitdefender Support using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

To further investigate, they will most likely require both the minidump mentioned above, and the logs, so I thought I'd give you a heads-up on this. They may require additional information as well.

Let me know how it goes.

Regards,

Alex

Micmover

That sounds frustrating, especially with the repeated BSODs and SSD warnings. I've had a similar issue in the past where full system scans would push my system over the edge, especially with high memory and CPU usage. If you've already ruled out hardware faults and driver issues, Alex's suggestion to pull the minidump and support logs is a solid next step. Hopefully, Bitdefender support can pinpoint something specific in those crash reports.

Chimalpopoca

Thanks Micmover, I’ve removed Bitefender Total Security from my computer and it’s now resolved the problem, there is no more BSOD incidents. When I do a full scan my CPU (I11) is at 20% and my RAM (128 GB) utilisation rate is at 25%. The problem is my computer should be able to handle a full scan and still be usable but it appears Bitdefender is causing my system to crash so I removed it and now it does work. I hope that I don’t have to find an alternative to Bitdefender as I’ve used it for years.

Chimalpopoca

This is one of my BSOD messages:

I’m also getting Kernel logging key BSOD messages as well. Now hardware failures because of the number of hard boots over two weeks since the Bitdefender Total Security upgrade.

Chimalpopoca

My computer did another four hard boots with BSOD's last night at 1.38am, 1.56am, 3.25am and 3.39am. I have four *.dmp files detailing the issues I've passed onto Bidefender helpdesk.

I thought removing Bidefender had resolved my issues, but the latest Bitdefender Total Security update two weeks ago may have permanently damaged my hardware causing these repeated hard boots with BSOD incidents to occur without having the software installed.

Alexandru_BD

Hi @Chimalpopoca,

Sorry to hear this, keep us posted on what the Support teams find there.. the *.dmp files should help them pinpoint the root cause.

Chimalpopoca

Hi Alexandru,

I’ve spoken to Cristian M and he wants me to upload a 127GB memory dump file using a Bitdefender upload that will not allow .dmp system files. The memory dump is large and there is no way to upload.

This is becoming rather desperate now as I’m getting hardware failures on a daily basis and no capability to use recovery options F1 or F8 in the system recovery menu, see pictures. The BSOD messages are becoming more frequent and booting in progressively more difficult.

My computer is getting progressively worse without any practical suggestions from the Bitdefender Support team.

Total system breakdown on a computer I’ve only had a year after a a Bitdefender Total Security update two weeks ago.

Please advise,

Alexandru_BD

I think this requires a remote session, I see no other way around it. Not sure what's going on there..

Chimalpopoca

Hi, I’ve not been given a remote session option by Cristian M. He only suggests I try to upload a system file of 127GB to your upload server that will not allow a system file upload? I think technical services need to rethink the strategy, I have screen shots of all my attempts at trying to use you upload function unsuccessfully.

My RAM is 128GB so it’s not surprising the upload for memory.dmp is 128GB.

Please advise,

Alexandru_BD

I'm not really in the position to advise here, the Support teams will have to figure out a way for you to upload that dmp file, otherwise they can't find out what's happening there, and they won't be able to schedule a remote session either, if they don't know where to start.. i'm afraid this is not something we can solve on the forum..

Alexandru_BD

But I'll get in touch with them to let them know we are also chatting on the forum and see what options we have on the table.