Bd Detects Virus On Unknown Location When Doing Windows Update
Dear Support,
I have been using Bitdefender now for more than 6 months, and I have been very satisfied with your product.
However, until recently I've started to experience several problems with my Vista machine. To remedy the problem, I've done a complete reinstall of Vista (format HD and reinstall vista from CD).
After about 6 hours of installing and updating Vista, I installed bitdefender Total Security 2009.
At random times, I get the following error on my clean machine, which I can reproduce now also when I am running windows update:
So what happens is: I am scanning my computer with windows update for new updates, and this process stops with an error. Simultaneously, I am getting the Bitdefender error saying that a "Virus" has been found on an "Unknown Location"... Apparently Bitdefender real-time scanner is detecting some kind of pattern... But it blocks my PC operations, which is annoying.
The attached Screen captures tell a thousand words, even if you don't understand it (because it is in Dutch).
I can hardly believe that after a clean install of Vista I am already stuck with a virus.
What is the problem here?
best regards,
Sven
Comments
-
Got the exact same problem on a Vista laptop, no problem on my XP desktop. Get the popup evry time i start up the machine and also get it whenever there is an update available trough Windows Update, so defenitly a conection between the popup and Windows Update. Reinstall of BitDefender did not help and I am sure there is no virus on it. Also Dutch version of Vista and BitDefefender here, maybe a localization problem?
Hope there will be a solution fast.0 -
There is a whole thread on this thing here : http://forum.bitdefender.com/index.php?showtopic=85620 -
I have the very same problem! i have been reading the other post already, but they only talk about the solution of Firefox update! For us this problem shows up as soon as we wanna update windows vista! It has nothing to do with Firefox. (at least for us)
0 -
I have the very same problem! i have been reading the other post already, but they only talk about the solution of Firefox update! For us this problem shows up as soon as we wanna update windows vista! It has nothing to do with Firefox. (at least for us)
The same problem here see my post http://forum.bitdefender.com/index.php?showtopic=10704 i had to turn off the virus scanner for updating the system.0 -
Same problem here. This started about 2 or 3 days ago.
I have windows Vista 64-bit Dutch and Bitdefender Internet Security 2008-20090 -
This has been addressed here : http://forum.bitdefender.com/index.php?showtopic=10704
Is anyone against me closing this topic ?0 -
The problem about "Virus in unknown location" was originally posted here: http://forum.bitdefender.com/index.php?sho...amp;#entry46565
Please continue that topic.
Other topics about this same problem should be closed (and discussion redirected to the above link).
Cris.
==CLOSED==0
