Dear Support,
I have been using Bitdefender now for more than 6 months, and I have been very satisfied with your product.
However, until recently I've started to experience several problems with my Vista machine. To remedy the problem, I've done a complete reinstall of Vista (format HD and reinstall vista from CD).
After about 6 hours of installing and updating Vista, I installed bitdefender Total Security 2009.
At random times, I get the following error on my clean machine, which I can reproduce now also when I am running windows update:
So what happens is: I am scanning my computer with windows update for new updates, and this process stops with an error. Simultaneously, I am getting the Bitdefender error saying that a "Virus" has been found on an "Unknown Location"... Apparently Bitdefender real-time scanner is detecting some kind of pattern... But it blocks my PC operations, which is annoying.
The attached Screen captures tell a thousand words, even if you don't understand it (because it is in Dutch).
I can hardly believe that after a clean install of Vista I am already stuck with a virus.
What is the problem here?
best regards,
Sven
