The Oneclick Optimizer is no longer working
How to handle?
Hi,
What are the symptoms and since when it's no longer working, since a product update, OS update, etc.? Are there any error messages, any clues that may help us help you?
Dankuwel voor uw snelle reactie.Mijn besturingssysteem is Windows 11;Ik krijg geen foutmelding, wanneer ik de functie in het dashboard activeer, gebeurt er niets.Er zijn geen wijzigingen uitgevoerd.Ik heb vandaag het programma herinstalleert.Dagelijks voerde ik de functie uit.Sinds 2 dagen functioneert het niet meer.Met vriendelijke groet,S. Onderwijzer
TRANSLATED:
Thank you for your quick response. My operating system is Windows 11; I don't get an error message. When I activate the function in the dashboard, nothing happens. No changes were made. I reinstalled the program today. I used the function daily. It hasn't worked for two days. Kind regards, S. Onderwijzer
Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: https://www.bitdefender.com/consumer/support/answer/13429/ -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: https://www.bitdefender.com/links/uninstall_consumer_paid.html It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues. -- STEP 3 -- If the instructions from Step 2 didn't help, follow the instructions in this step. First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps: https://www.bitdefender.com/consumer/support/answer/1733/ Next, contact Bitdefender Consumer Support by e-mail: https://www.bitdefender.com/consumer/support/help/ with short description of the issue. After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. NOTE: If the log file is larger than 25MB, you can upload the log file here: https://upload.bitdefender.net/ After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support. Regards.
Reinstalled Bitdefender 2x. No result.
Try uninstalling and reinstalling your Bitdefender product using the separate method outlined below. Kindly follow the steps provided and see if they help resolve the issue.
1) Uninstall the Bitdefender product on Windows: https://www.bitdefender.com/consumer/support/answer/2791/
2) To remove any remaining files, download and run the Bitdefender product uninstaller from this link: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe
3) Restart your PC in safe mode. You can follow this guide: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
4) As soon as the desktop opens, assuming your Windows drive is 'C,' open the following locations in the 'Run' command (Windows icon + R) one by one:
C:\Program Files (delete any folder with the name bitdefender)
C:\Program Files (x86) (delete any folder with the name bitdefender)
C:\ProgramData (delete any folder with the name bitdefender)
C:\Users{your PC name}\AppData\Local (delete any folder with the name bitdefender)
5) Open the Run command (press the 'Windows + R' key on your keyboard) and execute the following commands one by one:
temp - delete all the files in the folder
%temp% - delete all the files in the folder
prefetch - delete all the files in the folder
6) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68
7) Open the registry editor through the 'Run' command (Windows icon + R) and then type 'regedit.' Once the registry editor opens, click on 'Edit' -> 'Find,' and make sure to checkmark 'Match whole strings only.' Type 'bitdefender' in the search box and click 'Find Next.' If any file or folder with the name 'bitdefender' is found, delete it. Continue searching the registry and deleting until the search reports no registry keys found.
8) Restart your PC in normal mode by deselecting the option you selected while running the system in Safe Mode, then click 'Apply.'
9) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/
10) Install the Bitdefender product: https://www.bitdefender.com/consumer/support/answer/2795/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
