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Presales Questions
From: "****" <*****@bitdefender.com>
To: "'Jeff Dickens'" <jeff@seamanpaper.com>
Subject: RE: BitDefender Business Security - Questions
Date: Wed, 27 Jun 2007 12:36:24 -0400
Message-ID: <012f01c7b8d9$4ead9040$2728a8c0@dsdus.us>
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Hello Jeff,
How is the product so far?
_____
From: Jeff Dickens [mailto:jeff@seamanpaper.com]
Sent: Friday, June 22, 2007 1:56 PM
To: *****
Subject: BitDefender Business Security - Questions
Hi *****,
Just to let you know, the trial is proceeding and I'm pretty happy with it
so far. Next week I'll be testing the Samba component and then I think I'll
be ready to make a decision. I have a collection of questions in no
particular order:
Is it true that the license code is distributed to the client on install, so
the client functionality will continue to work if it is disconnected from
the management server ? This is important for us both for mobile users and
for off-lan users which may periodically be unreachable from the management
station.
Is there any rational way to limit/simplify the messages generated by the
firewall component or have a centralized standard set of answers? I'd sure
like to have this level of protection on all my systems, but half the
unsophisticated users would panic when they got a firewall prompt, and the
other half would just click yes to anything. What are your
thoughts/experiences with this ?
Do protected servers just count as another client ? For example, if we buy
a 50 seat license can we have 3 servers and then later add servers as long
as we have an extra seat for each?
Can we get somewhat flexible licensing ? For example we may need 55 or 60
seats to start out with, and may need to add more later.
That's all I can think of at the moment. I'll be out of the office on
Monday, fwiw.
Thanks,
Jeff Dickens
***** wrote:
Hello,
Thanks for evaluating BitDefender!!!.
The purpose of this e-mail is to understand the status of the current trial,
and offer you additional assistance to ensure product satisfaction.
In order to provide you with the right support and have our internal team
contact you, I need the following information:
Company Name:
Name:
Title:
Location:
Phone Number:
What is your current IT environment?
How many servers and desktops are you looking to protect?
(If you're a regular home user please disregard the above questions and let
us know how the product is working)
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snip...
Comments
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Who should I ask this kind of question?
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Hello Jeff Dickens
The best thing is that you contact customer care : http://www.bitdefender.com/site/Live-Assistance.html
Choose customer care.
Regards
Niels0 -
Who should I ask this kind of question?
Hate to be Captain Obvious, but you can't use "Live Assistance" unless you're registered, and you can't register until after you buy a license.
You would already have money (with a comma in it) if I could just get some simple questions answered in a timely fashion. Now my eval licenses are going to no doubt expire before I ever get my answers.
I did get one reply, and my questions were very well answered indeed, but I followed up with more questions on the Samba product and there is no reply.0 -
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Hate to be Captain Obvious, but you can't use "Live Assistance" unless you're registered, and you can't register until after you buy a license.
Hi Jeff,
That's wrong. I don't have an account at BitDefender and I asked for help on LiveAssistance many times. They were very helpful.
Try it
Cris.
Edit:You can also try this : http://www.bitdefender.com/site/contact/
That's just like sending an e-mail to support@bitdefender.com0 -
I will try again.
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I will try again.
Silly me, I didn't think to click on the lady's face to start the session.
So I got through quickly and just as quickly found that there was no Linux expertise available via that method, so they opened a ticket for me.
They also told me that the support questions I had addressed to support@bitdefender.us (as per the manuals I have) should have gone to support@bitdefender.com. I will send them again.0 -
Silly me, I didn't think to click on the lady's face to start the session.
So I got through quickly and just as quickly found that there was no Linux expertise available via that method, so they opened a ticket for me.
They also told me that the support questions I had addressed to support@bitdefender.us (as per the manuals I have) should have gone to support@bitdefender.com. I will send them again.
*Still* no reply *at all* ! Not to my repeated emails, not to the ticket the online support person supposedly opened.0 -
I'll give you an email tommorrow with all the information that you need if you can give me your e-mail in personal message on this forum or write me at fstiuca|at|bitdefender|dot|com
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